JENNELYN LOZADA
Dubai,UAE
Summary
Motivated and ambitious assistant with experience in internal communication, database management and event coordination. Hardworking, thorough and committed team player. Demonstrates excellent multitasking abilities to handle various day-to-day administrative responsibilities simultaneously.
Overview
16
16
years of professional experience
3
3
years of post-secondary education
Work History
Reservation Assistant
Grand Central Hotel
Dubai, UAE
09.2022 - Current
- Managed time effectively to meet deadlines.
- Skilled on computer software operations(MS Office & Opera System)
- Took on additional tasks on manager's request.
- Used problem-solving skills to resolve challenges and prioritize workload.
- Completed assigned work within deadlines and to company standards.
- Handled various day-to-day admin responsibilities to maintain smooth business operations.
- Answered phone calls and emails for management team during busy periods.
- Requesting Trade License and VAT certificate to new clients
- Preparing and sending contracts
- Sending Stop sale if needed and ensure to send it in High occupancy
- Updating rates to clients & negotiating to get confirm bookings
Personal assistant
Al Madinah Int'l Manpower Services
Saudi Arabia, KSA
08.2018 - 05.2022
- Took detailed, accurate meeting minutes, collating and promptly distributing to relevant staff for swift action.
- Organised personal and professional calendars, supplying timely reminders of upcoming meetings and events.
- Processed mail, email and phone enquiries, minimising correspondence backlogs.
- Checked and opened mail, enabling prompt response to correspondence, bills and invoices.
- Professionally greeted clients and delivered friendly, knowledgeable assistance.
- Screened and directed incoming phone calls and distributed correspondence effectively.
- Received requests for meetings and appointments, updated calendar and organized spaces and materials.
Cashier cum Secretary
JJ Mega Holdings Corporation
Tacloban, Philippines
06.2017 - 06.2018
- Handled cash and card payments with precision, maintaining customer confidentiality and discretion throughout.
- Completed opening and closing procedures each day.
- Greeted customers entering store and responded promptly to customer needs.
- Counted change correctly and issued customer receipts.
- Processed sales, exchange and refund transactions efficiently to reduce customer waiting times.
- Kept checkouts areas and general store clean and orderly.
- Handled currency payments, secured funds in register and prepared deposits at end of day.
- Resolved customer complaints and answered queries about store products.
- Assisted customers with finding items, completing exchanges and obtaining refunds.
Sales coordinator
578 Warehouse
Tacloban, Philippines
06.2012 - 02.2014
- Handled inbound queries by phone, email and in person.
- Responded to customer inquiries and resolved issues promptly to maintain client satisfaction.
- Coordinated sales activities with effective communication between sales teams and clients.
- Processed purchases and sales orders promptly.
- Negotiated prices and offered cost-effectives sales quotes to entice prospective customers.
- Analyzed sales reports to identify trends and update strategies.
- Organized special sales at specific times to drive customer engagement and move high volumes of products.
Sales clerk
Unitop General Merchandise Inc.
Tacloban, Philippines
12.2007 - 07.2009
- Assisted customers with product selection and sales, recommending items to increase transaction value.
- Maintained knowledge of products and features to provide recommendations to customers.
- Followed company procedures and guidelines for smooth retail operations.
- Organised displays to promote inventory and encourage customer purchases.
- Assisted customers in locating specific items to boost satisfaction.
- Resolved customer complaints and process issues with proactive problem-solving skills.
- Tagged products quickly and accurately with price tags and stickers.
- Engaged customers to enhance in-store experience and provide outstanding customer service.
Education
Diploma - Human Resource Management
Filipino Academy
Al Riqqa,Dubai 09.2023 - 01.2024
Diploma - Secretarial
Filbrit Training Centre
Dubai 07.2022 - 07.2022
Diploma - Basic Business Management
Filipino Institute
Dubai 07.2022 - 07.2022
Diploma - Selling Smarter Certification
Filipino Institute
Dubai 07.2022 - 07.2022
Diploma - Bachelor of Science in Commerce-Management
St.Paul School of Professional Studies
Philippines 06.2010 - 03.2013
Skills
- People management
- Guest experience improvement
- Reception management
- Complaint resolution
- Hotel administration
- Coaching and training
- Opera PMS
- Dispute resolution
- Suggestive upselling
- Revenue forecasting
- Venue sales
Languages
English
Fluent
Arabic
Fluent
Affiliations
- Studying
Timeline
Diploma - Human Resource Management
Filipino Academy
09.2023 - 01.2024
Reservation Assistant
Grand Central Hotel
09.2022 - Current
Diploma - Secretarial
Filbrit Training Centre
07.2022 - 07.2022
Diploma - Basic Business Management
Filipino Institute
07.2022 - 07.2022
Diploma - Selling Smarter Certification
Filipino Institute
07.2022 - 07.2022
Personal assistant
Al Madinah Int'l Manpower Services
08.2018 - 05.2022
Cashier cum Secretary
JJ Mega Holdings Corporation
06.2017 - 06.2018
Sales coordinator
578 Warehouse
06.2012 - 02.2014
Diploma - Bachelor of Science in Commerce-Management
St.Paul School of Professional Studies
06.2010 - 03.2013
Sales clerk
Unitop General Merchandise Inc.
12.2007 - 07.2009
Similar Profiles
Stephen Murphy McilroyStephen Murphy Mcilroy
Runner at Grand Central HotelRunner at Grand Central Hotel
Liubov MullakhmetovaLiubov Mullakhmetova
BREAKFAST WAITER at SCANDIC HOTELS, Grand Central HotelBREAKFAST WAITER at SCANDIC HOTELS, Grand Central Hotel
Madeline MacpheeMadeline Macphee
Assistant Manager at Kandos HotelAssistant Manager at Kandos Hotel