Jennelyn Q. Emocling
Dubai
Summary
Highly efficient professional offering many years of performance in fast-paced and challenging administrative environments. Resourceful team player focused on developing efficient processes using knowledge of HR administration, recruiting, and employee records management. Adaptable and strategic with strong software proficiency.
Overview
11
11
years of professional experience
Work History
Office Assistant/Receptionist
ROOXE FOOD & VEBERAGE
08.2025 - Current
- Managed office supplies inventory, ensuring availability and organization for staff needs.
- Coordinated scheduling and calendar management for executives, optimizing time and resource allocation.
- Developed filing system improvements, enhancing document retrieval efficiency and accuracy.
- Assisted in preparing reports and presentations, contributing to effective communication among teams.
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
- Assisted in financial tasks such as invoicing, expense tracking, and budget preparation to ensure accuracy.
Sales Assistant, Cashier, Receiver
ENOC ZOOM RETAIL
11.2021 - 07.2025
- Greeted customers and provided assistance with product selection.
- Analyzed customer feedback data to identify areas of improvement within store's services.
- Maintained cleanliness of the sales floor area at all times.
- Organized stockroom shelves, racks and bins according to store layout and product categories.
- Processed special orders for out-of-stock items when necessary.
- Ensured compliance with company policies and procedures at all times.
- Replenished merchandise on shelves as needed throughout the day.
- Used point-of-sale systems to track inventory levels and properly restock shelves.
- Resolved customer complaints in a timely manner.
- Completed daily reports on sales performance metrics such as units sold per hour, day, week, month.
- Managed cash register transactions accurately and efficiently.
- Built and maintained relationships with peers and upper management to drive team success.
HR Assistant & Administration Officer
TELCO OPPO SMARTPHONE PHILIPPINE
11.2019 - 02.2021
- Guided employees through automated self-service platform for real-time attendance tracking and queries.
- Assisted with planning, organizing and coordinating company events.
- Posted job announcements and pre-screened applicants to candidates for available positions.
- Provided administrative support for HR projects and initiatives.
- Enforced HR policies and advised employees on labor regulations and company procedures.
- Conducted employment verification and background investigation to facilitate hiring process.
- Prepared materials and reports for compliance audits.
- Compiled reports on HR metrics, such as turnover rates and hiring costs.
- Reviewed and processed payroll-related actions to drive data accuracy and comply with company policy.
- Created, organized, and maintained employee personnel files to keep sensitive data secure.
- Participated in HR training and workshops to improve skills and knowledge.
- Provided administrative support to the HR department, including document preparation and calendar management.
Sales Assistant, Cashier
CARREFOUR MARKET
07.2017 - 11.2019
- Manage transactions with customer using point of sale (POS)
- Cross- sell and Up-sell
- Resolve customer complaints and concerns
- Helped customers find specific products, answered questions, and offered product advice.
- Greeted customers to determine wants or needs.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
- Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
- Maintained records related to sales for store management.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Trained new team members in cash register operation, stock procedures, and customer services.
Customer Service Manager
FILSTAR MANUFACTURING INC. (CONVERSE PHILIPPINES)
01.2015 - 07.2017
- Ensured prompt resolution of customers' inquiries via phone, email or chat support channels.
- Evaluated overall effectiveness of existing customer service policies and procedures and recommended changes as necessary.
- Managed the development of a comprehensive knowledge base used by team members when responding to customers' queries.
- Performed quality assurance checks on calls handled by agents in order to maintain high levels of accuracy in responses provided by agents.
- Analyzed call center data to identify trends in customer issues and recommend solutions accordingly.
- Drafted scripts for agents handling incoming calls so that they can respond accurately and effectively.
- Collaborated with senior management team members in designing strategies that would improve overall quality of services offered by the organization.
- Maintained accurate records of customers' interactions with the company in order to provide better future services.
Education
ASSOCIATE IN COMPUTER TECHNOLOGY -
UNIVERSITY OF MAKATI
03.2013
HIGH SCHOOL -
PATEROS NATION HIGH SCHOOL
04.2009
Skills
- Product knowledge
- Employee onboarding
- Payroll administration
- Human resources management
- Data analysis
- Time management
- Attention to detail
- Report preparation
- Affirmative action compliance
- Benefits administration
- Business administration
- Talent acquisition
- Talent recruitment
- Record preparation
- HR software proficiency
- Office administration
- Administrative support
- Personnel records management
- Payroll processing
- Communication skills
- Conflict resolution
- Regulatory compliance
- Applicant tracking systems
- Team collaboration
- Project management
- Process improvement
- Documentation and control
- Workflow planning
- Database management
- Scheduling and calendar management
- Office management
Timeline
Office Assistant/Receptionist
ROOXE FOOD & VEBERAGE
08.2025 - Current
Sales Assistant, Cashier, Receiver
ENOC ZOOM RETAIL
11.2021 - 07.2025
HR Assistant & Administration Officer
TELCO OPPO SMARTPHONE PHILIPPINE
11.2019 - 02.2021
Sales Assistant, Cashier
CARREFOUR MARKET
07.2017 - 11.2019
Customer Service Manager
FILSTAR MANUFACTURING INC. (CONVERSE PHILIPPINES)
01.2015 - 07.2017
HIGH SCHOOL -
PATEROS NATION HIGH SCHOOL
ASSOCIATE IN COMPUTER TECHNOLOGY -
UNIVERSITY OF MAKATI