Jennifer Basa
Dubai
Summary
With over 15 years of customer service experience in hotel, airline, and the holiday homes. I am well versed with keeping customers satisfied and happy. I make a great addition to any company as I am people oriented and goal focused.
Overview
18
18
years of professional experience
2
2
Languages
Work History
Guest Relation Officer
Baytik Holiday Homes
Dubai
02.2022 - Current
- Streamlined check-in process to decrease wait times and increase customer satisfaction.
- Investigated guest challenges and sources of dissatisfaction to offer timely resolution.
- Monitored guest services personnel for efficiency and accuracy of response to guest complaints.
- Assisted guests with check-ins, account inquiries and any additional services needed.
- Maintained consistent positive customer feedback.
- Greeted guests upon arrival and offered assistance.
- Remained available 24 hours daily to respond to guest needs, complaints or inquiries.
First Class Cabin Crew member
Emirates Airlines
Dubai
05.2021 - Current
- Responsible for ensuring the delivery of unique and premium personalized customer service utilizing available CRM systems
- Participated in pre-flight briefings and in-flight responsibilities
- Attend to passengers’ questions and provide assistance when necessary
- Administered and coordinated emergency procedures as needed
- Managed and coached junior cabin crew members whenever necessary or in the absence of the cabin supervisor
- Managed and coached junior cabin crew members whenever necessary.
Guest Relations Officer
Evernest Holiday Homes LLC
Dubai
06.2021 - 12.2021
- Handled, negotiated, and closed deals with clients looking for long term holiday vacation homes
- Reach target sales goal
- Create reports on leads and closures on Microsoft Excel
- Generate new business through following up on sales leads and client referrals
- Develop positive relationships with clients by staying up-to-date on individual needs, market trends, and contract negotiations to build trust therefore getting more referrals for long-term business deals.
Corporate Room Sales Officer
The Peninsula Manila
Makati
06.2005 - 06.2020
- Acquired and managed corporate accounts for the 5 Star hotel
- Responsible for forecasting, pipeline management, client relationship building and the complete sales cycle.
02.2004 - 05.2005
Skills
EducationCustomer service Customer careExcel Basic Life Support SkillSales Experience CookingHotel and Restaurant Institution ManagementDe La Salle University College of Saint BenildeMalate, NCR 06/2002
Affiliations
A reliable and personable professional with over 16 years of customer-facing experience. I
have a track record of exceptional customer management by adapting offerings to address
the client’s needs. I am now ready to start a new role where I will bring my transferrable skills
and customer-centric mindset to help improve customer satisfaction and provide long term
value to the company.
Timeline
Guest Relation Officer
Baytik Holiday Homes
02.2022 - Current
Guest Relations Officer
Evernest Holiday Homes LLC
06.2021 - 12.2021
First Class Cabin Crew member
Emirates Airlines
05.2021 - Current
Corporate Room Sales Officer
The Peninsula Manila
06.2005 - 06.2020
02.2004 - 05.2005