Jennifer Frisby
Summary
Executive Assistant skilled at offering high-level administrative support to senior-level staff. Expert in travel management, expense tracking and schedule coordination. Expertly assists executive team using exceptional communication and organisational skills.
Overview
19
19
years of professional experience
Work History
Executive Assistant
Legatum
Dubai, UAE
06.2020 - 03.2024
- Preparing internal and external corporate documents for the Capital Markets team.
- Arranging complex travel itineraries and processing visa applications. Managing a multitude of frequent changes at short notice and preparing extensive travel itineraries and agendas.
- Advanced and proactive calendar management, scheduling meetings and appointments and coordinating travel arrangements to optimise time.
- Maintained confidentiality with sensitive documents, ensuring proper storage and distribution as needed.
- Processed travel expenses and reimbursements for Partners and the Capital Markets team.
- Streamlined communication by managing emails, phone calls, and scheduling appointments.
- Served as a liaison between departments to facilitate effective communication throughout the company.
- Collaborated on events for staff members, promoting team-building activities and boosting morale within the workplace.
- Provided professional administrative support during meetings, including agenda preparation and minute-taking duties.
- Collaborated on special projects to improve overall business operations within the organization efficiently.
Executive Administrator
BAE Systems
Doha, Qatar
02.2019 - 12.2019
- Administrative support to ensure that office operations are maintained in an effective, up to date and accurate manner.
- Maintaining confidential records and file contracts.
- Filing invoices and release of supplier cheques as well as depositing and cashing cheques.
- Preparing documents and reports, filing and archiving of soft & hard copies of documents Printing, photocopying, scanning and binding documents.
- Managed complex travel itineraries for executives to ensure seamless transportation logistics during business trips.
- Assisting with the preparation of proposals and preparing correspondence for senior management.
- Scheduling meetings, preparing agendas and packages for team meetings and events.
- Attending meetings, accurately recording minutes and publishing for circulation.
- Purchasing office supplies, equipment, and furniture.
- Onboarding of new employees, visa applications and company formalities.
Senior Corporate Travel Consultant
Reed And Mackay
Dubai, UAE
06.2016 - 06.2018
- Concierge travel service from booking flights, Hotels, Transfer, meeting rooms and Visa arrangement for high profile corporate clients.
- Invoicing and account management.
- Working with clients on travel policies and negotiating corporate hotel rates, seeking new rates to tailor fit client's requirements.
- Liaising with other travel agencies to get the best value for the clients, using net and discounted fares.
- Maintaining travel reports for clients.
- Assisting with Airline reward programs for business, set up and keeping statements of points.
- Working with the Incident management team to advise all clients when incidents happen and if any traveler is affected, arranging alternative options and assistance.
- Managing several large company accounts.
- Administration and updating client files.
Business Travel Consultant
Al Futtaim
Dubai, UAE
07.2015 - 06.2016
- Managed complex itineraries for multiple travelers, coordinating flights, accommodations, and ground transportation.
- Invoicing and account management.
- Credit control for clients and ensuring payments received.
- Managing several large company accounts.
- Provided exceptional customer service, addressing concerns and resolving issues promptly.
- Ensured compliance with corporate policies regarding employee safety during business travels.
- Administration and updating client files.
Senior Airport Services Agent
Emirates Airlines
Manchester And London Heathrow Airport, UK
09.2011 - 12.2014
- Covering either the lounge, ticket desk or baggage service area during a shift.
- Supervising the check-in area, ensuring the ground handling agent are meeting all service level agreements and troubleshooting any problems or disruptions that could occur.
- End of day banking and reconciling of payments for the station.
- Enhanced passenger satisfaction by providing exceptional customer service and addressing concerns promptly.
- Trained new airport services agents, fostering a supportive team environment and enhancing overall performance.
- Assisted passengers with special needs, ensuring a comfortable and stress-free travel experience.
Passenger Specialist
NATO
Kabul, Afghanistan
12.2008 - 06.2011
- Covering the main terminal desk, assisting with flight queries and bookings for all NATO members.
- Check-in and boarding of military flights.
- Manifesting of passengers and updating databases.
- Assisting military personnel with any issues they may have and offering excellent customer service.
- Covering all VIP/VVIP flight movements and arranging medevac arrival assistance.
Ticket Desk Agent
APSL
Manchester, UK
02.2007 - 11.2008
- Covering the KLM Ticket Desk.
- Flight Reservations, rebooking and ticket changes.
- Booking hotels and coach transport during flight disruptions.
- Stock management and ordering.
- End of day banking and reconciling of payments.
Passenger Service Agent
Swissport
Manchester, UK
09.2005 - 02.2007
- Check-in and boarding of airline flights..
- Assisting with lost baggage claims
- Assisting passengers with special needs.
Education
AVCE Travel & Tourism - Travel And Tourism
South Cheshire College
Crewe, UK07.2005
High School -
Holmes Chapel Comprehensive School
Holmes Chapel, Cheshire, UK07.2003
Skills
- Professional and disciplined work ethic
- Meticulous attention to detail
- Travel Coordination
- Adaptable and flexible
- Working effectively with others to achieve common goals
- Eagerness to learn and grow
- Ability to Work well under pressure
- Perceptive communicator with the capacity to engage, compel and liaise with colleagues, executives and external stakeholders
- Strong Problem Solver
- Information confidentiality
Personal Information
- Date of Birth: 11/26/1986
- Nationality: British
References
References available upon request
Languages
English
Timeline
Executive Assistant
Legatum
06.2020 - 03.2024
Executive Administrator
BAE Systems
02.2019 - 12.2019
Senior Corporate Travel Consultant
Reed And Mackay
06.2016 - 06.2018
Business Travel Consultant
Al Futtaim
07.2015 - 06.2016
Senior Airport Services Agent
Emirates Airlines
09.2011 - 12.2014
Passenger Specialist
NATO
12.2008 - 06.2011
Ticket Desk Agent
APSL
02.2007 - 11.2008
Passenger Service Agent
Swissport
09.2005 - 02.2007
AVCE Travel & Tourism - Travel And Tourism
South Cheshire College
High School -
Holmes Chapel Comprehensive School