Jennifer Glori Rivera
Dubai,United Arab Emirates
Summary
To seek a better career advancement that would enhance my personality and professional capability to the extent of my knowledge and ability to improve my social skills by meeting and dealing with different types of people while sharing my knowledge and ability. To find rewarding career and stable financial resources.
People-orientated Team Leader successful in delivering revenue and strategic initiatives. Aligns workplace culture with organisation mission and values. Looking for new role where hard work and dedication will be highly valued.
Hard-working Team Leader with 20 years of experience in Retail environments. Analyses KPIs and implements service enhancements. Engaging and motivational leader, skilled at training and coaching high-performing employees.
Overview
21
21
years of professional experience
Work history
Team leader
AL TAYER Insignia LLC
Dubai
06.2017 - 11.2024
- Company Overview: Aveda Salon
- Achieve excellent standards of Customer Service in the department by directing and coaching the sales team, and leading by example in the Salon
- Resolve customer complaints effectively, either by dealing with them personally or passing them on to the manager
- Overseeing daily salon operations
- Assure that commercial targets are set, communicated to staff and achieved
- Motivate team members to achieve shared goals and acknowledge team and individual successes
- Organizing employees’ shifts considering peak times and seasonality
- Control stock levels including inventories and orders stocks
- Track stock levels and manage stock loss and back bar
- Monitor customer experience withing the salon
- Supervise staff and encourage teamwork
- Train staff to improve customer experience, product and revenues
- Identify areas of improvement within the salon and provide possible solutions
- Ensure the department is merchandise commercially and visually as per Aveda standards
- Maintain high standards of housekeeping
- Aveda Salon
Team leader
AL TAYER Insignia LLC
Fujairah
12.2011 - 06.2017
- Company Overview: Areej
- Achieve excellent standards of Customer Service in the department by directing and coaching the sales team ,and leading by example on the shop floor
- Resolve customer complaints effectively, either by dealing with them personally or passing them on to the manager
- Ensure that Areej standards of grooming, presentation and professional conduct are set and maintained
- Motivate team members to achieve shared goals and acknowledge team and individual successes
- Ensure all new starters are inducted into the department team
- Ensure all department staff are trained on all aspects of the department in liaison with the store manager and training department
- Monitor the stock in the department and liaise with store manager to place orders with the purchase department and to rectify errors
- Ensure the department is merchandise commercially and visually as per Areej standards
- Maintain high standards of housekeeping
- Areej
Store In-Charge
AL TAYER Insignia LLC
Dubai
03.2011 - 11.2011
- Company Overview: Missha
- Achieve excellent standards of Customer service in the department by directing and coaching the sales team, and leading by example on the shop floor
- Resolve customer complaints effectively
- Ensure that Missha standards of grooming, presentation and professional conduct are set and maintained
- Motivate team members to achieve shared goals and acknowledge team and individual successes
- Monitor the stock and liaise to the purchasing department and to rectify errors
- Ensure that missha is merchandise commercially and visually as per missha standards
- Missha
Store Manager
M.H. AL SHAYA TRADING L.L.C.
Dubai
01.2008 - 01.2011
- Company Overview: Topshop
- Manage store operations, driving sales and maximizing profit
- Drives highest possible standards of in-store visual
- Ensure that the store is fully complaint with all required administrative procedures according to company guidelines
- Promote a positive learning environment within the store
- Decides on store layout, stock positioning, visual enhancement, availability management
- Implement store trainings, programmed, and recommend additional training required disciplinary actions/terminations or initiates promotions
- Applies and maintain guidelines and standard for visual presentation and store appearance
- Recommend brand feedback, customer request and in-store promotions
- Decides and approves expenditure within the levels of authority
- Ensures an effective communication of issues and ideas between store and operational management
- Managing people
- Receiving stocks
- Doing weekly Rota’s for the staff
- Topshop
Store Manager
M.H. AL SHAYA TRADING L.L.C.
Dubai
07.2006 - 12.2007
- Company Overview: Claire’s
- Manage store operations, driving sales and maximizing profit
- Implement store trainings, programmed, and recommend additional training required disciplinary actions/terminations or initiates promotions
- Initiates and drives highest possible standards of in store visual
- Applies and maintain guidelines and standard for visual presentation and store appearance
- Decides and approves expenditure within the levels of authority
- Ensures an effective communication of issues and ideas between store and operational management
- Managing people
- Doing weekly rota’s for the staff
- Receiving stocks and GFI
- Claire’s
Assistant Manager
M.H. AL SHAYA TRADING L.L.C.
Dubai
10.2004 - 07.2006
- Company Overview: Claire’s
- Manage store operations on day - to -day basis
- Driving sales and maximizing profit
- Provide inspirational leadership and coaching to the team
- Developing employees so that corporate expansion plans are achieved
- Provide feedback to Brand Team about the product and the range
- Ensure that the team delivers a first class customer service
- Reduce stock loss and maintain cost controls
- Maintain low level of customer complaints
- Assist in delivering the highest levels of motivation and development of team members and individual and store compliance with all company regulations and procedures
- Receiving GFI stocks
- Claire’s
Sales Consultant
M.H. AL SHAYA TRADING L.L.C.
Dubai
01.2004 - 09.2004
- Company Overview: Claire’s
- Assuring customer that they receive a quality service by assisting them with their needs
- Ensuring the department is presented to company standard
- Cash handling, sales recording, card services processing
- Handling incoming and outgoing calls
- Reducing stock loss by observing all company procedures, including correct utilization of security equipment, and be vigilance to all areas of risk
- Processing deliveries
- Merchandising
- Claire’s
Education
BACHELOR OF SCIENCE - MAJOR IN TOURISM
Skills
- Pleasant personality with self motivation, creative & like to be in a challenging environment, ability to fit easily in a working team, very good command over written & spoken English
- Computer Literate: Microsoft Office
- UAE Driving License
- Cost-effective budget control
- Employee coaching and mentorship
- Employee performance reviews
- Client support
- Team supervision
- Process improvement
- Operational support
- Key Performance Indicator (KPI) management
- Employee retention strategies
- Team development strategies
- Logistical planning
- Leadership skills
- Interpersonal communication
- Cultural awareness
- Product knowledge
- Client account management
- Conflict Resolution
- Inventory control
- Training and Development
- Customer relationship building
Custom
I do hereby confirm that the above-mentioned information is true to the best of my knowledge.
Quote
When I look back on my past and think how much time I wasted on nothing, how much time has been lost in futilities, errors, laziness, incapacity to live; how little I appreciated it, how many times I sinned against my heart and soul—then my heart bleeds. Life is a gift, life is happiness, every minute can be an eternity of happiness!
Fyodor Dostoevsky
Timeline
Team leader
AL TAYER Insignia LLC
06.2017 - 11.2024
Team leader
AL TAYER Insignia LLC
12.2011 - 06.2017
Store In-Charge
AL TAYER Insignia LLC
03.2011 - 11.2011
Store Manager
M.H. AL SHAYA TRADING L.L.C.
01.2008 - 01.2011
Store Manager
M.H. AL SHAYA TRADING L.L.C.
07.2006 - 12.2007
Assistant Manager
M.H. AL SHAYA TRADING L.L.C.
10.2004 - 07.2006
Sales Consultant
M.H. AL SHAYA TRADING L.L.C.
01.2004 - 09.2004
BACHELOR OF SCIENCE - MAJOR IN TOURISM
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