Jennifer Hawes
Dubai
Summary
Dynamic and results-oriented sales professional with over 10 years of experience in automotive retail, business development, and operations. Expertise in driving revenue growth, expanding customer portfolios, and optimizing end-to-end sales processes. Proven ability to deliver exceptional customer experiences while consistently exceeding sales targets and enhancing operational efficiency across luxury and innovation-driven brands. Committed to leveraging a strong background in strategic sales initiatives to foster sustainable business growth and elevate brand presence in competitive markets.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Tesla Advisor
TESLA
11.2023 - Current
- Manage the complete vehicle sales process from initial consultation to delivery.
- Conduct needs-based assessments and recommend ideal configurations.
- Deliver high-impact product demos, highlighting Autopilot and EV features.
- Collaborate with operations, finance, and delivery teams for efficient processes.
- Maintain accurate CRM entries and follow-up pipelines.
- Represent Tesla at brand and customer education events.
- Consistently exceed monthly and quarterly sales KPIs.
- Top Achiever in Q1 & Q2 2025 (120 cars per quarter)
- Ranked Top 3 Sales Advisors in Q4 2024
- Maintained 95%+ CSAT across deliveries
- Sold & delivered more than 750 cars in 20 months.
Certified BMW Product Genius
AGMC BMW
12.2014 - 09.2023
- Delivered product presentations and advised customers on BMW technologies.
- Supported sales teams during customer engagements and test drives.
- Stayed updated on automotive trends and product developments.
- Enhanced customer decision-making with personalized consultations.
Showroom Sales Assistant / Customer Service Officer
AGMC BMW
- Delivered high-level customer service for walk-in clients.
- Supported showroom administration and workflow coordination.
- Handled purchase agreements, vehicle documents, and internal transfers.
- Managed inbound calls, scheduling, and showroom logistics.
Guest Service Agent
AL NAWRAS HOTEL APARTMENTS
09.2013 - 11.2014
- Managed front desk operations, check-ins, and customer inquiries.
- Enhanced bookings through the promotion of room offerings.
- Handled guest requests and ensured service quality.
- Supported daily reporting and safety procedures.
Senior Technical Sales Executive
IYOGI TECHNICAL SERVICES
07.2011 - 02.2012
- Managed regional sales and marketing activities.
- Supported product development and market launch strategies.
- Engaged with senior executives to secure new business.
- Documented competitive insights for decision-making.
Technical Support Associate
IBM
09.2009 - 04.2011
- Handled inbound technical support for premium clients.
- Performed remote activations and setup assistance.
- Logged cases and maintained accurate system records.
- Supported supply chain teams with updates and configurations.
Education
Diploma in Human Resources Management -
LISRC
Dubai12.2022
Bachelor of Business Administration (BBA) - undefined
NIMS
India12.2013
Skills
- Sales & Negotiation
- Business Development
- Customer Relationship Management (CRM)
- Operations Management
- Automotive Product Expertise (EV & Luxury Brands)
- Lead Conversion & Pipeline Management
- Process Improvement
- Team Collaboration & Training
- Time Management
Certification
Certified BMW Product Genius, BMW AG, 2016-2017
Languages
English
Hindi
Timeline
Tesla Advisor
TESLA
11.2023 - Current
Certified BMW Product Genius
AGMC BMW
12.2014 - 09.2023
Guest Service Agent
AL NAWRAS HOTEL APARTMENTS
09.2013 - 11.2014
Senior Technical Sales Executive
IYOGI TECHNICAL SERVICES
07.2011 - 02.2012
Technical Support Associate
IBM
09.2009 - 04.2011
Bachelor of Business Administration (BBA) - undefined
NIMS
Showroom Sales Assistant / Customer Service Officer
AGMC BMW
Diploma in Human Resources Management -
LISRC