JENNIFER ILAGAN ENCARNACION
Najda street
Summary
Seeking the position of a customer service representative in a reputed organization to improve in various aspects and benefit the company in turn. The transferable and interpersonal skills learned from my previous work experiences can benefit in my prospective work.
Overview
12
12
years of professional experience
Work History
RECEPTIONIST / CASHIER
IDEACRATE EDUTAINTMENT COMPANY
ORANGE HUB KHALIFA CITY
05.2024 - Current
- Greet customer, Handling refunds, Balancing cash registers, Checking stocks and refilling the shelves, Accepts payments, Provides pricing information to customers
ENERVO CONTRACTING COMPANY AND GENERAL MAINTENANCE LLC
03.2022 - 09.2023
- File and maintain the record, Greet persons entering the establishment, determine nature and purpose of visit and direct or escort them to specific destination, Process and prepare memos, correspondence, travel voucher and other documents, Receive payments and record receipts for services, Operate telephone switchboard to answer screen and forward calls, providing information, taking messages and scheduling appointments
CUSTOMER SERVICE REPRESENTATIVE
DUBAI INTERNATIONAL AIRPORT
GROUP 4 SECURICOR DUBAI UAE
11.2013 - 09.2019
- Deal directly to the customer either by telephone, electronically or face to face, Respond promptly to customer inquiries, Handle and resolve customer complaints, Obtain and evaluate all relevant information to handle product and service inquiries, Perform customer verification, Process orders, application, and requests, Direct request and unresolved issue to the designated resource, Record details of inquiries comments and complaints
CUSTOMER SERVICE REPRESENTATIVE
ABU DHABI INTERNATIONAL AIRPORT
GROUP 4 SECURICOR ABU DHABI UAE
05.2012 - 09.2013
- Response to customer correspondence in appropriate manner, Provide information about the flight details, Assist and guide the passenger in passing the security checking, Provide information about their respective gates, Provide information about the arrival and departure gates, Greeting passengers and distribute required information
Education
HOTEL RESTAURANT MANAGEMENT, COLLEGE LEVEL -
Lyceum of the Philippines
Batangas, Philippines01.2006
HOTEL RESTAURANT MANAGEMENT, COLLEGE LEVEL -
Lyceum of the Philippines
Batangas, Philippines01.2006
SECONDARY LEVEL -
GOV.FELICIANO LEVISSTE MEMEORIAL NATIONAL HIGH SCHOOL
Lemery, Batangas Philippines01.2005
SECONDARY LEVEL -
GOV.FELICIANO LEVISSTE MEMEORIAL NATIONAL HIGH SCHOOL
Lemery, Batangas Philippines01.2005
Skills
- Time management
- Communication skills
- Patience
- Integrity
- Awareness
- Responsibility
Cityofbirth
Batangas
Additionalinfo
I’m confident and motivated person. Can do multi-tasking job. Will bring respect and dignity with value of honesty, loyalty, and love for work for the success of company and to my own successful life.
Qualificationskills
- Time management
- Communication skills
- Patience
- Integrity
- Awareness
- Responsibility
Personal Information
- Passport Number: P9090424B
- Date of Birth: 04/14/88
- Marital Status: Married
Languages
- Tagalog
- English
References
Will be provide upon request
Timeline
RECEPTIONIST / CASHIER
IDEACRATE EDUTAINTMENT COMPANY
05.2024 - Current
ENERVO CONTRACTING COMPANY AND GENERAL MAINTENANCE LLC
03.2022 - 09.2023
CUSTOMER SERVICE REPRESENTATIVE
DUBAI INTERNATIONAL AIRPORT
11.2013 - 09.2019
CUSTOMER SERVICE REPRESENTATIVE
ABU DHABI INTERNATIONAL AIRPORT
05.2012 - 09.2013
HOTEL RESTAURANT MANAGEMENT, COLLEGE LEVEL -
Lyceum of the Philippines
HOTEL RESTAURANT MANAGEMENT, COLLEGE LEVEL -
Lyceum of the Philippines
SECONDARY LEVEL -
GOV.FELICIANO LEVISSTE MEMEORIAL NATIONAL HIGH SCHOOL
SECONDARY LEVEL -
GOV.FELICIANO LEVISSTE MEMEORIAL NATIONAL HIGH SCHOOL
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