Jennifer Magarao
Senior HR & Admin Officer
Summary
Dynamic Senior HR and Admin Officer with proven expertise at Roots Land for General Maintenance LLC in enhancing operational efficiency and fostering a positive work environment. Skilled in contract negotiations and staff management, I successfully streamlined HR processes, boosting employee morale and reducing costs while ensuring compliance with industry regulations.
Overview
11
11
years of professional experience
Work History
Senior HR and Admin Officer
Roots Land for General Maintenance LLC
08.2020 - Current
- Maintained accurate records, ensuring timely processing of invoices, payments, and financial reports.
- Created, prepared, and delivered reports to various departments.
- Updated reports, managed proposal, and generated reports for company database.
- Contributed to successful projects by providing essential administrative support and resource management.
- Managed files and records for clients and adhered to safety procedures to prevent breaches and data misuse.
- Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
- Ensured compliance with industry regulations by maintaining up-to-date knowledge of requirements and monitoring adherence to guidelines.
- Assisted in achieving company objectives through active participation in strategic planning sessions and goal setting initiatives.
- Boosted employee morale by addressing concerns promptly and fostering a positive work environment.
- Reduced expenses by negotiating with vendors for cost-effective supply contracts and services.
- Facilitated cross-functional collaboration by acting as a liaison between departments for task coordination and information sharing.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Performed wide-ranging administrative, financial and service-related functions.
- Followed detailed directions from management to complete daily paperwork and computer data entry.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Trained and supervised employees on office policies and procedures.
- Increased customer service success rates by quickly resolving issues.
- Opened and properly distributed incoming mail to promote quicker response to client inquiries.
- Assisted clients with daily complaints.
- Improved communication within the organization through regular updates on policies, procedures, and key events.
- Streamlined HR processes for efficiency, saving time and resources across the organization.
- Led organizational change initiatives to improve overall business performance, maintaining open communication with employees during transitions.
- Negotiated favorable contract terms with external vendors for HR services, reducing costs while maintaining quality support for employees.
- Ensured compliance with federal, state, and local employment laws through regular audits and policy reviews.
- Assessed and revamped outdated HR policies, aligning them with current industry best practices to ensure legal compliance and operational efficiency.
- Coordinated employee placements and administrative details.
- Processed paperwork and hiring details for promotions and lateral position changes.
- Assisted managers and supervisors with employee disputes, disciplinary actions and other workplace issues.
- Coordinated new hire onboarding, completing background checks and reference checks to complete screenings.
- Facilitated employee relations, benefits administration and performance management initiatives to support workforce needs.
- Drafted and documented employee handbook and company policies to reduce compliance risks.
- Developed comprehensive process for new hires and reviewed new hire productivity, optimizing onboarding effectiveness.
- Structured compensation and benefits according to market conditions and budget demands.
- Discovered and resolved complex employee issues that affected management and business decisions.
- Instructed senior leaders on appropriate employee corrective steps.
- Coordinated annual performance review process to facilitate constructive feedback exchange between managers and employees, driving professional growth opportunities for staff members.
- Facilitated successful onboarding of new employees with comprehensive orientation programs and training materials.
FM Administrator
Khidmah LLC Abu Dhabi
05.2016 - 05.2020
- Handled sensitive information discreetly, maintaining strict confidentiality at all times as required by company policy or legal regulations.
- Managed office inventory levels, ensuring adequate supplies were available.
- Maintained personnel records and updated internal databases to support document management.
- Supervised administrative support staff members, offering guidance, feedback, and mentorship that contributed to their professional growth and development.
- Served as a liaison between departments, fostering open communication channels that improved overall organizational function.
- Facilitated communication between departments, ensuring smooth operation and timely completion of projects.
FM Assistant
Khidmah LLC
05.2014 - 08.2018
- Contributed to a positive work environment with strong interpersonal skills and proactive teamwork attitude.
- Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
- Worked closely with management to provide effective assistance for specific aspects of business operations.
- Safeguarded sensitive information through proper documentation handling, data entry, and record maintenance procedures.
- Collaborated effectively with cross-functional teams to achieve shared goals in a timely manner.
- Facilitated smooth project execution by managing deadlines, resources allocation, and progress updates.
Education
Certificate in Reception And Office Administration -
Filipino Institute
Abu Dhabi 04.2001 -
International Professional Diploma of HR And Admin - International Professional Diploma of HR And Admin
Filipino Institute
Abu Dhabi 04.2001 -
No Degree - Intl. Professional Diploma of Business Management
Intl. Professional Diploma of Business Management
Abu Dhabi 04.2001 -
Skills
Office management
Documentation and control
Human resources support
Payroll and budgeting
Workflow planning
Contract negotiations
Administrative support
Verbal communication
Staff management
Problem-solving
Supervising staff
Mail handling
Timeline
Senior HR and Admin Officer
Roots Land for General Maintenance LLC
08.2020 - Current
FM Administrator
Khidmah LLC Abu Dhabi
05.2016 - 05.2020
FM Assistant
Khidmah LLC
05.2014 - 08.2018
Certificate in Reception And Office Administration -
Filipino Institute
04.2001 -
International Professional Diploma of HR And Admin - International Professional Diploma of HR And Admin
Filipino Institute
04.2001 -
No Degree - Intl. Professional Diploma of Business Management
Intl. Professional Diploma of Business Management
04.2001 -
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