Jennifer Navarro
Al Satwa Dubai
Summary
Expert retail sales professional offering 15 years of experience in retail customer service and retail management. Exceptional knowledge of team management for front end cashiers. Uses independent decision-making skills and sound judgment to positively impact company success.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Skilled in solving complicated issues and making proactive operational changes. Detail-oriented team player with strong organizational skills. Ability to handle multiple tasks simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
16
16
years of professional experience
Work History
Cashier Supervisor
BOSS Store
05.2019 - Current
- Trained cashiers on organizational policies, cash handling and customer service to maintain highly skilled team.
- Kept orderly and accurate accounting records by monitoring sales documentation.
- Quickly and accurately counted drawers at start and end of each shift.
- Every end of month need to send Report in Finance like scanning all invoices in the store
- Supporting the team in high season and replying to client request via WhatsApp Dashboard applications everyday
- store e-mail overview by replying to the inbox mail and other store requests.
- reviewed and resolved between accounting information and cash sales report
- Help manual count if having difference in stock
- Backed up cashiers and customer service employees on questions such as rules on refunds and defective items.
- Monitored inventory to keep store stocked with necessary items and avoid running out of in-demand products.
Cashier/Sales Associate
Paul & Shark ( Bin Hendi LLC )
01.2018 - 03.2019
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Greeted customers entering store and responded promptly to customer needs.
- Stocked, tagged and displayed merchandise as required.
- Worked with floor team and managers to meet wide range of customer needs.
Cashier
BOSS Store (Bin Hendi Company L.L.C. )
01.2014 - 12.2017
- Worked flexible schedule and extra shifts to meet business needs.
- Addressed customer needs and made product recommendations to increase sales.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Answered questions about store policies and addressed customer concerns.
- Restocked and organized merchandise in front lanes.
- Stocked, tagged and displayed merchandise as required.
- Helping inventory team to manual count before scanning stock
- Processed refunds and exchanges in accordance with company policy.
- Maintained current knowledge of store promotions and highlighted sales to customers.
Cashier/Sales Assistant
Lasenza Lingerie ( Mashree Liwa Trading LLC )
10.2008 - 11.2013
- Greeted customers entering store and responded promptly to customer needs.
- Restocked and organized merchandise in front lanes.
- Welcomed customers and helped determine their needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Demonstrated product features, answered questions and redirected objections to highlight positive aspects.
- Assisted customers with prompt and polite support in-person and via telephone.
- Helping Inventory to count the stocks accurately.
- Remained calm and poised in high-stress, dynamic environment to promote service to customers and staff.
Education
Basic Accounting
Filipino Institue
Dubai, United Arab04.2016
Computer Engineering Technology
Valenzuela City Polytechnic College
Philippines08.2002
High School Diploma -
Valenzuela Municipal High School
Valenzuela, Philippines03.1999
Skills
- Supporting Colleagues during busy period as Team
- Cashier training and Cash Register Operation
- Have excellent customer service
- Trustworthy and responsible to do many task
- Time Management, Problem-Solving, Adapability
- Working under pressure
- Bank Deposit Preparation
- Documentation And Reporting
- Product Knowledge, Visual Merchandise, Inventory Management
- Knowledge in POS System and Microsoft Office
Timeline
Cashier Supervisor
BOSS Store
05.2019 - Current
Cashier/Sales Associate
Paul & Shark ( Bin Hendi LLC )
01.2018 - 03.2019
Cashier
BOSS Store (Bin Hendi Company L.L.C. )
01.2014 - 12.2017
Cashier/Sales Assistant
Lasenza Lingerie ( Mashree Liwa Trading LLC )
10.2008 - 11.2013
Basic Accounting
Filipino Institue
Computer Engineering Technology
Valenzuela City Polytechnic College
High School Diploma -
Valenzuela Municipal High School
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