JENNIFER PRINCY VICTOR
Dubai
Summary
Dynamic Salesforce Consultant and Certified Business Analyst with 14 years of IT experience, including 10 years specializing in Salesforce.com. Skilled in gathering business requirements, conducting in-depth business analysis, and transforming client needs into scalable Salesforce solutions. Adept at Requirement Analysis, Solution Design, Development, and Implementation of Salesforce-based applications. Extensive experience leading Salesforce projects with a strong focus on process optimization, stakeholder engagement, and data-driven decision-making. Certified Salesforce Platform Developer, Administrator, Sales Cloud Consultant, Service Cloud Consultant, Business Analyst, and Application Architect.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Salesforce Lead Consultant & Business Analyst
Conx Digital
Dubai
10.2024 - Current
- Led complex Salesforce projects with a primary focus on business analysis, identifying gaps in client processes and delivering tailored solutions
- Conducted workshops to gather detailed business requirements, facilitated user story creation, and mapped end-to-end processes
- Collaborated with stakeholders to align Salesforce capabilities with business goals, improving overall efficiency and user satisfaction
- Conducted impact analysis and change management strategies to support successful system adoption
Salesforce Business Consultant – Manager
Publicis Media Digitas
Dubai
04.2022 - 10.2024
- Acted as the lead Salesforce Business Analyst for large-scale implementations, analyzing client operations to optimize workflows and data strategies
- Created comprehensive documentation including Business Requirements Documents (BRDs), functional specifications, and user stories
- Conducted business process mapping and gap analysis to align client operations with Salesforce solutions
- Designed reporting dashboards, enabling stakeholders to track KPIs and make data-driven decisions
Delivery Consultant
4C
Dubai
12.2019 - 04.2022
- Served as a Salesforce Business Analyst, translating complex business needs into system functionalities
- Performed in-depth business analysis to identify bottlenecks and recommend Salesforce features for process improvement
- Led user acceptance testing (UAT) sessions and collaborated closely with QA teams to ensure solution accuracy
Application Development Senior Analyst
Accenture
Bangalore, India
06.2018 - 09.2019
- Managed business analysis functions for a global pharmaceutical client, focusing on system efficiency and user experience enhancements
- Conducted stakeholder interviews to gather functional requirements and developed user-centered solutions
Technology Analyst
Infosys Limited
Bangalore, India
08.2010 - 06.2018
- Supported business analysis efforts for a major banking client, developing customized Salesforce solutions aligned with financial operations
- Conducted needs assessments and facilitated workshops to align technical solutions with business objectives
Education
Bachelor of Engineering (B.E.) - Computer Science
BMS College of Engineering
Bangalore08.2010
Skills
- Sales Cloud
- Service Cloud
- Requirement Gathering
- User Story Mapping
- Gap Analysis
- Process Optimization
- Stakeholder Engagement
- Apex
- Visualforce
- Process Automation
- Data Loader
- Reports & Dashboards
- Agile Methodologies
- SDLC
- Risk Management
- Communication
- Collaboration
- Problem-Solving
- Training & Support
Certification
- Salesforce Platform Developer I
- Salesforce Certified Administrator
- Salesforce Certified Sales Cloud Consultant
- Salesforce Certified Service Cloud Consultant
- Salesforce Certified Business Analyst
- Salesforce Certified Application Architect
Languages
English
Timeline
Salesforce Lead Consultant & Business Analyst
Conx Digital
10.2024 - Current
Salesforce Business Consultant – Manager
Publicis Media Digitas
04.2022 - 10.2024
Delivery Consultant
4C
12.2019 - 04.2022
Application Development Senior Analyst
Accenture
06.2018 - 09.2019
Technology Analyst
Infosys Limited
08.2010 - 06.2018
Bachelor of Engineering (B.E.) - Computer Science
BMS College of Engineering