Jennifer S. Guanzing
Sharjah/ Golden Visa
Summary
Capable Patient Representative dedicated to providing superior support for patients in need of reliable information regarding insurance coverage, finance options and documentation requirements. Well-versed in scheduling and database management functions for streamlined communication and reduced correspondence backlogs. Excels at identifying client needs and concerns to improve engagement strategies and overall service. Enthusiastic Patient Coordinator motivated to work with patients, families and care teams efficiently.
Overview
14
14
years of professional experience
Work History
Patient Coordinator (Team Leader)
University Hospital Sharjah UAE
05.2011 - 08.2023
- Explained upcoming treatment preparation, instructions, and other facts to patients.
- Maintained confidentiality of patient data and condition to safeguard health information.
- Worked with patients to schedule tests and procedures.
- Educated patients by explaining preparation instructions for upcoming procedures and tests.
- Communicated with patients, caregivers and families members to relay diagnoses and treatment options.
- Informed patients and caregivers on clearance procedures to maintain patient health and facilitate recovery goals.
- Partnered with other healthcare professionals to create and implement individualized care plans for patients in various units.
- Managed hospital admissions and patient flows while organizing patient care.
- Trained nurses and employees and fostered growth through consistent hands-on learning.
- Assisted patients with completing necessary paperwork and forms to provide healthcare facilities with essential information to bill for services.
- Coordinated transportation to get patients to and from medical appointments.
- Provided excellent customer service to patients and medical staff.
- Offered simple, clear explanations to help clients and families understand hospital policies and procedures.
Medical Secretary/ED Ward Clerk
Al Zhara Hospital
08.2009 - 06.2011
- Organized paperwork for doctors, nurses and patients.
- Filled out records, staffing sheets and patient documents.
- Stored and retrieved permanent records on daily basis.
- Answered multi-line phone systems to manage incoming and outgoing calls for busy department.
- Managed incoming calls and directed to appropriate department.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Executed administrative duties to facilitate unit tasks and meet team goals.
- Maintained current and accurate medical records for patients.
- Provided information for patient admissions and discharges to foster timely processing.
- Processed lab paperwork and requests according to physicians' orders.
- Enhanced office productivity by handling high volume of callers per day.
- Monitored inventory levels and advised management of need for replenishment.
- Transcribed doctors' medication orders, lab test requests, and care plans.
- Scheduled appointments and maintained department master calendar to facilitate efficient patient flow.
- Processed patient bills and payments, double checking information for accuracy.
- calendars and followed up with reminder phone calls.
- Obtained payments from patients and scanned identification and insurance cards.
Education
Bachelor of Science -
Bachelor of Science in Nursing
Perpetual Help College Of Manila03.2003
Bachelor of Science -
Associate Radiology Technician
Sampaloc, Manila03.2003
Skills
- Analytical and Critical Thinking
- Teamwork and Collaboration
- Organizational Skills
- Google Drive
- Verbal Communication
- Clerical Support
Timeline
Patient Coordinator (Team Leader)
University Hospital Sharjah UAE
05.2011 - 08.2023
Medical Secretary/ED Ward Clerk
Al Zhara Hospital
08.2009 - 06.2011
Bachelor of Science -
Bachelor of Science in Nursing
Bachelor of Science -
Associate Radiology Technician
Similar Profiles
NICK DELOS SANTOSNICK DELOS SANTOS
Charge Nurse at University Hospital of Sharjah, JCI Accredited HospitalCharge Nurse at University Hospital of Sharjah, JCI Accredited Hospital
PRAJEESH CHANDROTHPRAJEESH CHANDROTH
Senior marketing manager at Wellbing Technologies FZE ,Sharjah , UAESenior marketing manager at Wellbing Technologies FZE ,Sharjah , UAE
Gorakh RautGorakh Raut
Senior Software Engineer at 3i InfoTech Pvt Ltd Sharjah UAESenior Software Engineer at 3i InfoTech Pvt Ltd Sharjah UAE