Jennifer Stanley Francis
Pune
Summary
Seeking an employment opportunity in the field that enables me to utilize my experience and enhance my analytical skills required for the benefit of the organization and me in the process of continuous growth and improvement.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
Al Futtaim Automotive
09.2024 - 05.2025
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Customer Service Agent
IBWB LLC
02.2024 - 08.2024
- Solving the customers problem by checking the game for which they have query with and after the issue is solved sending them emails about their query.
- Working platform called Respond, Helpscot, JIRA, Outlook, Back Office and Skype.
- Assisting the customers for their game related queries and solving the problem by raising the issues in payment teams.
Customer Service Representative
WNS Global Services
02.2022 - 10.2023
- Company Overview: The world has most preferred Business Process Management (BPM) destination since the past two decades Huge talent pool with diverse skills including engineering. Business Process Management Company that combines deep industry knowledge in technology, analytics, and process expertise to co-create Digital. WNS is a leading global BPO company, offering outsourcing employment opportunities to many people.
- Solving the Customers problem by reissuing Tickets of flight according to the Passenger (Name Amends/Name Change/Name correction, Adding birthdate etc.) through PNRs and Email.
- Data Processing Team (British Airways)
- Working on a platform called Closeouts (open jaw).
- Assisting the Customer for the enquiring regards to various hotels for opening and closure of their rooms as per the availability.
- Holding future bookings for hotel reservations for specific dates for customers.
- Updating the data for the cost of rooms, which varies according to the type customer requirement.
- Accounts Payable Team (British Airways) System.
- Processing invoice copies for Data & audit purpose.
- Maintaining records of the amount payable for the invoices.
Education
SSC -
St Joseph Convent high School
01.2018
Graduate B. Com - undefined
Pune University
01.2023
HSC - undefined
St Patrick’s Junior College
01.2020
Skills
- Proficient with various operating systems like MS Office, Windows 11, MS Power point, MS Excel 2016, MS Word, MS CIT, Open Jaw, X- Hotel, X-Rez, FLY & Outlook 2016
LNGG
English
Tamil
Hindi
Timeline
Customer Service Representative
Al Futtaim Automotive
09.2024 - 05.2025
Customer Service Agent
IBWB LLC
02.2024 - 08.2024
Customer Service Representative
WNS Global Services
02.2022 - 10.2023
Graduate B. Com - undefined
Pune University
HSC - undefined
St Patrick’s Junior College
SSC -
St Joseph Convent high School
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