JENNIFER FERRER LUALHATI

• Established system specifications and analyzed workflow, access, information and security requirements.
• Active participation in the introduction and implementation of an Electronic Medical Record in all facilities with to document clinical processes.
• Enhanced availability of infrastructure through enterprise-wide planning, thorough testing, efficient implementation and comprehensive support.
• Coordinated corrective plans of action for network performance issues including availability, utilization, and latency between users and system vendor.
• Worked with users to determine areas of technology in need of improved usability.
• Maintained flexible schedule and responded to after-hours and weekend emergencies.
• Developed and tested new product offerings prior to release to assist development team in bug identification.
• Processed support requests weekly for technical assistance on wide range of issues related to the software as well as new requirements for implementation
• Delivered onsite and offsite technical support for over a thousand employees.
• Determined hardware and network system issues using effective troubleshooting techniques.
• Worked with software development team on reported errors and bugs on newly released software and assisted in deployment of release fixes.
• Resolved escalated issues by serving as subject matter expert on wide-ranging issues related to the Electronic Medical Record software.
• Trained end-users, the Clinical Multi-discipline team of the Electronic Medical Record software on use, functionality and application to the clinical process problems.
• Performed tests of functionality, security and performance of different workstations and devices.
• Created and activated accounts for clients interested in new services.
• Participated in discussion sessions with higher management to provide consultation about system development and find resolutions to existing software bugs and delivery of new requirements.
• Collaborated with vendors to locate replacement components and resolve advanced problems.
• Coordinated and facilitated meetings and brainstorming sessions between Clinical teams and system vendor.
• Documented system requirements.
• Exceeded goals through effective task prioritization and great work ethic.
• Proved successful working within tight deadlines and fast-paced atmosphere.
• Actively participated in the integration of the Malaffi project - a government initiated project which is an innovative, region's-first, unified health information exchange platform.
• Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting.
• Spearheaded review of policies and processes to gather evidences for audit compliance requirements (local and international accrediting organizations)

• Identified audit parameters of regional and national government accrediting organization to comply with quality standards for Homecare Nursing practice.
• Review initial and ongoing documentation including plan of care, medical updates, therapy orders, initial therapy and social work progress notes submitted by all home health providers to evaluate regulatory compliance and quality assurance.
• Assist with the implementation of staff development processes.
• Assist in orientation of new professional providers to documentation guidelines and requirements.
• Review bills for compliance with frequency and services ordered.
• Monitor and evaluate all aspects of care delivery to assure that Continuous Quality Improvement action plans are implemented and monitored.
• Actively participate in the UR/QI chart audit. (Utilization Review / Quality Improvement)
• Determine eligibility for Medicare home health benefit, including homebound status as applicable
• Develop appropriate Quality Improvement Reports
• Ensure quarterly records reviews are completed and analyzed. Results communicated to Operations Manager and appropriate committees
• Assure compliance with local, State and Federal laws regarding licensure and certification of agency and maintains compliance with accrediting body, if applicable.

TeleHealth Care Coordinator function

o Collects and analyzes data pertinent to the healthcare consumer's health or the situation.

o Identifies expected outcomes to develop for a plan individualized to the healthcare consumer or the situation.

o Implements the identified plan, coordinates care delivery, and employs strategies to promote health and a safe environment

o Evaluates progress toward attainment of outcomes.

o Delegates elements of care to appropriate healthcare workers in accordance with any applicable legal or policy parameters or principles.

● Prevent the payment of potentially fraudulent and/or abusive claims utilizing medical expertise, knowledge of CPT diagnosis codes

● Identify diagnoses and procedures basis the CPT and diagnostic codes and medical record supplied by the provider

● Review medical record documentation to identify new or additional irregular billing patterns

● Interpret and analyze medical records as a mechanism for indexing medical information which is used for completion of statistics for hospital, regional and government planning and accurate hospital reimbursement.

● Review of billing performances to ensure compliance with legal and procedural policies and to ensure optimal reimbursements while adhering to regulations prohibiting unbundling and other questionable practices

● Identify and abstract records consistently and accurately

● Assist with other ad hoc responsibilities deemed necessary by her supervisors

• Collaborated with team to define business requirements for organizational processes, achieve productivity standards and adhere to accuracy standards.
• Conducted training and change management processes to improve operations.
• Partnered with cross-functional teams to conduct thorough discovery and due diligence on existing processes.
• Support cargo-export specific processes
• Process shipments (Booking) using the company CRM
• Conducts trainings for new team members on processes and system applications
• Prepare report on the progress of tasks migration from offsite teams.

• Updated instructional materials, ordered equipment and supplies and utilized various learning modalities to enhance instruction.
• Assigned students to patients based on students' learning objectives and patient needs.
• Enhanced learning outcomes by incorporating written and practical tests into curriculum.
• Provided immediate and constructive feedback to students individually and as group.
• Provided nursing skill demonstrations in lab setting, including medication administration, dressing changes, preparing meals and managing clinical logs.
• Evaluated students' competencies through written assignments and examinations.
• Implemented new educational techniques to boost student comprehension while reducing learning time.
• Supervised students when administering medications to maintain patient safety.
• Delivered individualized instruction on observation, assessment, decision-making and patient health teaching.
• Collaborated with staff nurses in the clinical area to implement best practices to enhance student learning.
• Instructed students on how to perform head-to-toe assessments on patients and how to intervene in medical emergencies.
• Conducted clinical simulations and provided feedback for each individual student.
• Distributed course syllabus and communicated course standards and learning objectives to students.
• Analyzed clinical settings' effectiveness in helping students achieve course and program outcomes.
• Provide clinical instruction to at least 200 level 2, 3 and senior students in clinical settings on Nursing theories and Nursing skills and procedures topics.
• Worked with department heads, staff and faculty to develop engaging curriculum and advance instruction for all nursing programs.
• Defined and articulated learning outcomes, including measurements, performance metrics and changes to improve student learning.
• Led daily operations by providing laboratory instruction, student advisement and industry best practices.
• Enhanced community outreach initiatives and increased business awareness by offering communicable disease prevention, first-aid, hygiene, women's health education and preventive services to adopted indigent communities.
• Provided educational lectures and facilitated discussions on weekly basis.
• Incorporated instructional aids and motivational strategies to eradicate learning gaps.
• Implemented instructional presentations to communicate coursework goals.
• Instructed and coached students to help overcome academic issues and personal challenges.

• Monitored patients' conditions and reported changes in physical ability, appearance and behavior to discuss treatment with physicians.
• Coordinated with physicians to perform bedside procedures such as intravenous injections, vascular line insertions and bronchoscopies.
• Identified patient care requirements by establishing personal rapport with patients and families.
• Delivered medications via oral, IV and intramuscular injections, monitoring responses to address new concerns.
• Assessed medical status of patients pre and post-operation by checking vital parameters and supervising food intake.
• Kept optimal supply levels in treatment rooms, triage and other areas to meet typical patient loads.
• Performed various nursing interventions such as wound dressing, vital sign monitoring and specimen collection.
• Identified learning needs of patients and families and responded with advocacy and health education.
• Implemented interventions, including medication and IV administration, catheter insertion and airway management.
• Orchestrated quality-driven, cost-effective care for as many as 14 patients each day in high-volume acute care setting.
• Taught patients how to improve lifestyle choices, dramatically reducing chance of symptom reoccurrence.
• Updated patient charts with data such as medications to keep records current and support accurate treatments.
• Informed patients and families of effective treatment options and at-home care strategies, enhancing long-term outcomes.
• Observed and reported patient condition, progress and medication side effects to accurately document updates.
• Managed elements of patient care, from admission to discharge or transfer to other units, using nursing expertise to conduct assessments, administer medications, initiate nursing and emergency interventions, contribute to care plan development and educate patients.
• Precepted student nurses and oriented new hires, providing guidance and mentorship when teaching on hospital policies, emergency procedures and nursing best practices.