Jennifer S Manoel
Compliance Manager
DUBAI,UAE
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Summary
Highly experienced Customer Service Manager with over 20 years of experience providing excellent support and assistance to clientele in a leading International Financial Retail Industry.
High performing executive with a proven track record of accomplishments in working collaboratively with top leaders and staff to optimize adherence to policies, procedures, standards and regulations. Well-versed in KYC, CDD and AML Compliance Policies.
Currently pursuing my interest in AML Compliance through Certification in The Anti Money Laundering course through ACAMs to further my knowledge.
Overview
3
3
Certifications
12
12
years of post-secondary education
16
16
years of professional experience
Work History
Proctor
British Council, British Council exams
Dubai, UAE
09.2020 - 02.2021
- Invigilate exams administered by British Council and provide support to Exam candidates at the venue.
Compliance Manager, High Risk Portfolios
HSBC Bank
Dubai, UAE, UAE
12.2016 - 11.2019
- Directed AML and Compliance Operations for 12 to 15 Top tier clientele Relationship Managers with a total portfolio size of approximately 11000 clients consisting of High Risk Clients.
- Portfolio Risks : High Risk defined by account activity, SCC Clients, SDNs, Sanctions exposure, PEPs, PVC, Non-Residents, Dormant accounts.
- Lead, manage and mitigate Anti Money Laundering and Sanctions regulations risks within the portfolios.
- Investigated activities of accounts/ account holders to enforce laws and regulations as well to mitigate and report any illegal activities.
- Review and decisioning retention or exit of clients based on investigations.
- Delivered training programs to inform new and current employees about compliance issues.
- Played instrumental role in company-wide risk assessment efforts, supporting enhancements in business processes and controls.
Manager – Premier Sales and Services (Branch)
HSBC Bank
Dubai, UAE
01.2010 - 12.2016
- Managed a team of Face to Face Relationship managers to deliver the Group's Premier & Wealth Management strategy.
- Check KYC, CDD of existing and onboarding clients to ensure compliance with policies to mitigate and deter any illicit activities.
- Managed the 'Deferred Prosecution Project' of 2012 for Dubai branch to overlook a team for remediation of Client files that were incomplete.
- Ensured a high level of service maintained by the relationship manager to Top Tier and VIP clients
- Implemented the ‘Customer First’ strategies by providing training and motivation to the Customer Service front desk and agents.
- Built cohesive team that perform at high standards and exceeded sales and acquisition targets.
- Utilized cross selling and direct marketing techniques to focus on client’s needs.
Advance Centre Manager (Dubai Branch)
HSBC
Dubai, UAE
01.2005 - 12.2010
- Ensured the efficient functioning of a department of 27 staff and maximise productivity.
- Deliver a high level of service to customers and enhance the service standards of the branch.
- Maintained and exceeded bank established quality, compliance, and customer service standards
- Deputized for Branch Manager during their absence.
- Reduced staff error rates from more than 30% to less than 5%
- Reduced customer complaints to less than 5% by implementing new processes.
- Grew team from 7 staff to 27 staff within 5 years through exceeding 100% of acquisition and growth of book resulting in becoming the biggest centre among UAE wide branches.
Education
MBA - Business Administration
11.2011 - 12.2012
High School - Arts And Finance
09.1978 - 12.1989
Skills
Compliance, KYCundefined
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Certification
ACAMS | AML Compliance, CAMS | In Progress]
Additional Information
Work Preference: UAE
Currently residing in UAE
Valid UAE Spouse Visa
Available to work immediately
Interested in: Full time, Part Time, Work from home or project basis
Timeline
ACAMS | AML Compliance, CAMS | In Progress]
02-2021
Proctor - British Council, British Council exams
09.2020 - 02.2021
Compliance Manager, High Risk Portfolios - HSBC Bank
12.2016 - 11.2019
IQF| Six Sigma, Process Engineering, Green Belt
11-2014
CISI | International Certification for Wealth Accreditation: Wealth Management
06-2013
University Of Atlanta - MBA, Business Administration
11.2011 - 12.2012
Manager – Premier Sales and Services (Branch) - HSBC Bank
01.2010 - 12.2016
Advance Centre Manager (Dubai Branch) - HSBC
01.2005 - 12.2010
St Marys School - High School, Arts And Finance
09.1978 - 12.1989
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