Summary
Overview
Work History
Education
Skills
Timeline
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JENNY GEORGE

JENNY GEORGE

SHARJAH

Summary

A versatile professional with over 11 years of experience spanning executive support and customer service management. Proven success as an Executive Assistant to senior leadership, managing high-level calendars, meetings, data reporting, and team coordination. Transitioned into a leadership role in customer service, where I have led a 15-member team to consistently achieve 99% accuracy and drive process improvements. Adept at combining operational excellence with people management, data analysis, and customer relationship building to enhance service quality and efficiency across departments.

Overview

9
9
years of professional experience

Work History

Customer Service Team Leader

Chef Middle East LLC
05.2018 - Current
  • Handpicked by the Head of Sales to lead a 15-member Customer Service team based on demonstrated potential and reliability.
  • Successfully built a cohesive, high-performing team that achieved and maintained 99% order accuracy.
  • Championed several process improvement projects including:
  • Reducing sales returns through root cause analysis and proactive issue resolution.
  • Minimizing dropped orders by implementing effective minimum order value enforcement strategies.
  • Encouraging team collaboration, accountability, and ownership, fostering a 'one team' culture.
  • Spearheaded automation initiatives in order processing and actively participated in customer service team restructuring.
  • Ensured rapid resolution of escalations with a 95% first-contact resolution rate.
  • Reduced customer complaint response time by 20% through streamlined workflows and internal coordination.
  • Delivered consistent training, coaching, and performance analysis to boost team responsiveness and service quality.

Category Coordinator & Executive Assistant to Head of Sales

Chef Middle East LLC
02.2016 - 05.2025
  • Reported directly to the Head of Sales; managed his calendar, arranged meetings, and coordinated travel and key business engagements.
  • Compiled, analyzed, and presented sales data and performance reports across all branches, ensuring timely and accurate submissions from all Sales Managers.
  • Played a central role in preparing high-quality sales presentations and reports for strategic discussions.
  • Organized and conducted cross-functional sales team meetings; documented minutes and followed up on action points.
  • Recognized for strong analytical acumen and people-centric leadership skills, which led to an internal transition into a people management role.

Office Administrator & Exec. Secretary to the CEO

Durabella Furniture Industries LLC
02.2017 - 04.2018
  • Performed secretarial duties to the CEO
  • Coordinated office activities and operations to ensure smooth running of workflow
  • Managed diary/agendas/travel arrangements/appointments for upper management
  • Handled phone calls and correspondence (email, letters, packages, etc.)
  • Supported budgeting and bookkeeping procedures
  • Created and updated records and databases with personnel, financial, and other data
  • Tracked stock of office supplies and placed orders when necessary
  • Submitted timely reports and prepared presentations/proposals as assigned
  • Assisted managers whenever necessary
  • Managed company website and social media platforms
  • Handled customer queries

Education

PG Diploma - Personnel Management And Industrial Relations

Annamalai University

Bachelor of Commerce -

University of Madras
Chennai

Simplilearn

Skills

  • Administrative support
  • Team management
  • Data management
  • Meeting planning
  • Scheduling
  • Office administration
  • Advanced MS office suite
  • Project management
  • Meticulous attention to detail
  • Strong problem solver
  • Administrative support specialist
  • Information confidentiality

Timeline

Customer Service Team Leader

Chef Middle East LLC
05.2018 - Current

Office Administrator & Exec. Secretary to the CEO

Durabella Furniture Industries LLC
02.2017 - 04.2018

Category Coordinator & Executive Assistant to Head of Sales

Chef Middle East LLC
02.2016 - 05.2025

PG Diploma - Personnel Management And Industrial Relations

Annamalai University

Bachelor of Commerce -

University of Madras

Simplilearn

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JENNY GEORGE