Jenny McGrail
Dubai,U.A.E
Summary
Accomplished professional with expertise in coaching and mentoring, customer service excellence, and effective delegation techniques. Demonstrates strong leadership and team-building skills, ensuring compliance monitoring and confident decision-making. Adept at time and task management, aiming to leverage these competencies to drive organisational success.
Overview
24
24
years of professional experience
Work History
Executive Personal Assistant
JRW LightAlliance LLC
Dubai, U.A.E
09.2024 - Current
- Highly organized and detail-oriented Executive Assistant.
- Providing top-level administrative support to C.E.O.
- Proven ability to manage schedules, handle confidential correspondence, coordinate meetings, and ensure smooth daily operations.
- Adept at multitasking, problem-solving, and maintaining professional relationships across all levels of an organization.
Cabin Supervisor
Emirates Group
Dubai, U.A.E
03.2008 - 06.2024
- Senior Managerial role conducting team briefings to convey specific expectations and information, customer requirements and goals to achieve.
- Led, coached and managed a diverse team of various nationalities, ages, skill sets and experience.
- Ensured delivery of high-quality services to elevate customer experience with exceptional attention to detail.
- Adapted to ADHOC and situations with efficiency and professionalism always with the customer experience a priority.
- Used critical decision-making skills to ensure the Companys Brand Image was upheld.
- Provided constructive feedback and direction to my team collectively and individually for both on the spot correction and to enhance further career growth.
- Promptly addressed customer complaints with effective problem-solving skills and used innovation to tailor make personal solutions.
- Organised and prioritised the team's tasks throughout, working to time constraints.
- Administered first aid in emergencies, prioritising customer health and well-being.
- Provided the company with information in the form of detailed documented reports, promptly and accurately. Information mainly including onboard issues, service feedback, in flight revenue, catering, customer experience, medical or emergency situations, crew performance as well as any necessary information that should arise.
Assistant Manager/ Receptionist
Charlie Miller Hairdressing
Edinburgh, U,K
03.2001 - 03.2008
- Operated all aspects of a multi award winning, high end hair salon front of house and management.
- Ensured the highest standards of customer service and luxury were provided to clients including A-List celebrities.
- Efficiently organized appointments on a computerised system daily for a team of between 10 -20 dependant on branch locations via telephone and face to face communication with clients.
- Accurately managed end of day takings avoiding discrepancies and input and stored correct data.
- Conducted team briefings daily to motivate drive and productivity within the team, sharing expectations, relevant, specific information and sales goals.
- Promoted services and product to clients resulting in company revenue.
- Provided one on one training with new members of the reception team, provided feedback to both the team member and higher management on the progress.
- Handled stock control duties diligently preventing overstocking or shortages.
- Provided excellent customer service using genuine empathy and warmth leading to repeat business and customer loyalty.
- Built strong rapport with both clients and staff through authentic communication creating a positive
- Effectively actioned any customer dissatisfaction and worked as a team to provide solutions to wow and regain customer trust.
- Opted to attend a yearly recognised First Aid Training course to ensure the workplace was a safe and healthy environment.
- Attended regular management meetings to share insight and brainstorm creative ideas to assist in marketing and productivity.
Education
Hairdressing NVQ Level 2 - Hairdressing
Greig Firth Hairdressing
U.KSkills
- Coaching and mentoring
- Customer service excellence
- Effective delegation techniques
- Compliance monitoring
- Decision-Making confidence
- Leadership
- Team building
- Time and task management
References
References available upon request.
Timeline
Executive Personal Assistant
JRW LightAlliance LLC
09.2024 - Current
Cabin Supervisor
Emirates Group
03.2008 - 06.2024
Assistant Manager/ Receptionist
Charlie Miller Hairdressing
03.2001 - 03.2008
Hairdressing NVQ Level 2 - Hairdressing
Greig Firth Hairdressing
Similar Profiles
Tiffany KerrTiffany Kerr
Labourer at JRW ConstructionLabourer at JRW Construction
Wongezwa AugustWongezwa August
Lead Generator at JRW FitnessLead Generator at JRW Fitness
Sabrena LangstonSabrena Langston
Self Employed Owner/Operator at Bree'z Triple Care Transport, LLC/EAYC, LLCSelf Employed Owner/Operator at Bree'z Triple Care Transport, LLC/EAYC, LLC