Jenny Bitome
Dubai
Summary
Driven and result-oriented professional with over 6 years of experience in sales operation and contracts management proficient in developing creative marketing collateral for diverse projects. Expertise in cultivating and maintaining client relationships, adept at driving customer acquisition and revenue growth. Skilled in identifying market trends with a strong ability to understand customer needs and develop solution that meet their goals. Seeking to leverage experience and skills to contribute effectively to a dynamic sales team.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Lead Sales Operation, Contracts and Pricing
National Aluminium Products Company SAOG
12.2021 - Current
- Spearheading sales operation of NAPCO UAE commercial office and resulting to increased annual sales revenue for both local and export market.
- Collaborating with sales teams to establish competitive pricing strategies, resulting in increased market share.
- Reviewing historical sales data to identify trends and inform future pricing decisions, ensuring alignment with overall business strategy.
- Developing customized pricing solutions to meet unique client needs, fostering long-term business relationships.
- Managing and maintaining pricing files in system.
- Leading all sales activities, sales quotation, ensuring all necessary documentations are in order, providing and responding to customers requests and requirement
- Implemented new software systems for improved management of price lists and quotations, increasing team productivity.
- Managing and reviewing customers contract to ensure agreement on all terms are defined. Analyzing potential risks, stay up-to-date with changes, and maintaining organized records of contracts.
- Evaluating risk factors associated with different clients; implementing corresponding precautionary measures.
- Assessing and managing clients accounts to ensure satisfaction and retention.
- Implementing process improvements for enhancing organizational efficiency and coordinating cross-departmental initiatives to streamline operations and improve interdepartmental communication.
- Enhancing customer satisfaction by streamlining complaint resolution procedures.
- Providing technical solutions to sales team with regards to technical specifications and support required by client.
- Managing databases and information systems, maintaining accurate and accessible records.
- Managing monthly sales and order, providing weekly reports to General Manager and CEO regarding sales activities and progress.
- Contributed to the development of proposal responses for new business opportunities, incorporating innovative contracting solutions that provided a competitive edge.
- Assessed contract performance against established KPIs, identifying areas for improvement and driving continuous improvement initiatives.
- Resolved contractual disputes through effective negotiation strategies, minimizing impacts on the organization''s reputation and bottom line.
Profile Design Engineer
Future Aluminium Extrusion Industries
10.2020 - 12.2021
- Engaged with clients to understand their requirements for aluminium profiles.
- Coordinated closely with clients to gather design specifications, dimensions, and other criteria for the profiles.
- Enhanced product functionality by creating detailed design specifications.
- Monitored the progress of die production and coordinated delivery schedules to ensure timely availability for production.
- Collaborated with suppliers to finalize die designs based on client specifications and requirements.
- Coordinated with internal production teams to ensure alignment between order availability and client expectations.
- Generated planning reports for production, detailing order quantities, materials required, and production schedules.
Formwork Design Engineer
Future Formwork Systems
09.2017 - 09.2020
- Designed cost effective formwork and scaffold solution for various concrete structures using AutoCAD
- Prepared analysis to provide optimum, efficient and economic designs.
- Produced shop drawings, material breakdowns and other technical documentations required for structures Columns, Corewalls, Retaining Walls, Slabs and other special projects.
- Prepared quotation for clients and issued BOM and estimates for sales orders.
- Interacted and provided technical solutions to sales team.
Education
Bachelor of Science - Civil Engineering
De La Salle University - Dasmarinas
Skills
- Team Management
- Process Improvement
- Business Development
- Critical Thinking
- Compliance and Risk Management
- Sales Planning
- Market Research and Analysis
- Product Knowledge
- Client Account Management
- Sales process optimization
Accomplishments
- Significantly contributed to the establishment of NAPCO UAE subsidiary, facilitating operations to cater to both local and export markets.
- Acknowledged for outstanding performance leading to accelerated promotion and selection for high-priority initiatives.
- Implemented a streamlined sales management flow that improved sales efficiency by 25%, resulting in increased customer satisfaction and a boost in monthly sales revenue.
- Managed customer complaints and resolved disputes in a timely manner, which improved customer satisfaction by 30% in just 2 months.
Additional Information
- Staad Pro
- Autoad Autodesk
- Oracle Orion
- ERP System - SAP
- Salesforce
Certification
- Licensed Civil Engineer, 2016-Present
- Philippine Institute of Civil Engineers, Member, 2013-Present
Timeline
Lead Sales Operation, Contracts and Pricing
National Aluminium Products Company SAOG
12.2021 - Current
Profile Design Engineer
Future Aluminium Extrusion Industries
10.2020 - 12.2021
Formwork Design Engineer
Future Formwork Systems
09.2017 - 09.2020
Bachelor of Science - Civil Engineering
De La Salle University - Dasmarinas
- Licensed Civil Engineer, 2016-Present
- Philippine Institute of Civil Engineers, Member, 2013-Present
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