Jenson Rodrigues
Abu Dhabi,AZ
Summary
With a robust track record spanning over 17 years in the IT sector, I bring a wealth of expertise to the table; Account Mgmt, Program/Product (UI/WEB) Management, Data Analysis, Dev Operations, Billing Ops Finance, CRM , Campaign Management, Digital Marketing, Lead Generation. Seasoned Operations Manager and talented leader with 17+ years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach.
Overview
17
17
years of professional experience
3
3
Certification
Work History
Operations Manager
6D TECHNOLOGIES
07.2022 - 06.2024
- Led operational and UI/Web governance, conduct review to sustain premium client relations, Travel to client locations for meetings and review
- Work closely with client on Web program changes initiatives, ensuring comprehensive oversight
- Implemented effective communication strategies for change requests and network freezes, aligning with customer requirements
- Controlled end-to-end process integrity, mitigating risks and managing MOPs and approval metrics
- Championed change management, Digital Marketing campaign execution, Account management , lead generation, and SLA compliance, Remedy incident management & Team Management
- Accountable for optimizing team tool utilization and achieving central KPIs, Data Analysis
- Analyzed financials to extract revenue insights, driving performance targets
- Ensured strict adherence to compliance and regulatory standards, maintaining organizational integrity
- Negotiated with client on operational issues promptly as the primary escalation contact
- Conducted user survey and with vendors for complex issue resolution and maintained transparency with daily reporting
- Managed client changes requests in line with operational excellence
- Conducted governance calls and operational reviews, ensuring
- SLA adherence
- Ensured maximum system uptime by proactively monitoring and maintaining critical IT systems.
- Optimized resource utilization with effective capacity planning strategies, ensuring alignment with business demands.
- Negotiated favorable vendor contracts for cost-effective acquisition of technology resources and support services.
- Facilitated timely resolution of technical issues by establishing clear escalation paths and communication channels between support teams and end users.
- Directed change communications, maintained process oversight, and managed tool/system performance.
Lead Operations
ON MOBILE GLOBAL LTD
03.2009 - 07.2022
- Spearheaded the delivery of finance and intelligence solutions, driving acquisition, engagement, and retention for Telecom customers in Middle East,Africa,Europe & Latam.
- Work close with cross-functional teams in conducting feasibility studies, designing solutions, and implementing KPI- focused strategies.
- Provided expert consulting on business challenges, Account Management.
- Enhancing consumer lifecycle management for mobile operator’s app based IOS and Android.
- Delivered Data analysis and intelligence solutions, employing statistical models to boost Telecom revenue.
- Collaborated in feasibility studies to identify and qualify new business opportunities.
- Crafted and communicated solution proposals, facilitating customer approval and sign-off.
- Coordinated with delivery teams to implement solutions and monitor performance metrics.
- Developed strong relationships with key stakeholders, ensuring smooth operations across departments.
- Implemented quality control measures, resulting in a significant reduction of errors within the department.
- Coordinated daily operations to meet company objectives and deadlines consistently.
Education
MBA - Customer Relationship Management
Symbiosis Centre For Distance Education
Pune09.2016
Bachelor of Commerce -
UNIVERSITY OF
KERALA
2006
Skills
- OS- windows 7,10,11, Linux,Unix
- DB- MYSQL, SQL,MongoDB
- Software- Java, C, Web centric computing
- Analyst- Excel, Power BI, Google Analyst
- Problem-Solving
- MS Office
- Operations Management
- Decision-Making
- Workflow Optimization
- Production
- Monitoring & logging - Nagios, Grafana
Certification
ADVANCED DIPLOMA IN
WEB-CENTRIC
COMPUTING
NIIT
DIPLOMA IN SOFTWARE
ENGINEERING
RAJEEV GANDHI, Airtel Limited (Mobility)
Certification
Business Intelligence using Power BI 2022
Creating Dynamic Dashboards (Google Analytics) 2021
Advanced Excel 2021
Employee Train the Trainer Certification
Interests
PERSONAL DETAILS
, Date of birth
17 Oct 1984
Nationality
India
Marital status
Additional Information
- Awards & Recognition , Received the Icon Award 2010-2011 for Exemplary work in the revival of OBD product at OnMobile Global Ltd Got Excellent performance Awards Feb 2010, Sep 2015 at OnMobile Global Ltd Got 3rd,5th and 10th Year completion recognition and appreciation Awards at OnMobile Global Ltd Got Above and Beyond Awards Nov 2020, June 2021 at OnMobile Global Ltd Got Appreciation Award from CEO for maintain activity TAT May 2007 at Bharti
- REQUEST Analyzed Google analytics, Power BI reported on KPIs to measure and improve theeffectiveness of deployed solutions, ensuring compliance withTRAI regulations. Prioritize features and enhancements based on user feedback, business value, and market trends. Took on additional responsibilities, including the development of a UI, Web CM platform and a unified dashboard for consumer insights. Managed sales operations end-to-end, ensuring product excellence & customer satisfaction
Languages
English
Bilingual or Proficient (C2)
Hindi
Advanced (C1)
Malayalam
Bilingual or Proficient (C2)
Timeline
Operations Manager
6D TECHNOLOGIES
07.2022 - 06.2024
Lead Operations
ON MOBILE GLOBAL LTD
03.2009 - 07.2022
MBA - Customer Relationship Management
Symbiosis Centre For Distance Education
Bachelor of Commerce -
UNIVERSITY OF
KERALA
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