Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
SalesAssociate

Jerald Chukwurah

Senior Sales Associate
Dubai

Summary

Dedicated and result oriented service professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Overview

13
13
years of professional experience
4
4
years of post-secondary education

Work History

Sales/Guest Service Associate

Dubai Parks and Resorts (Motiongate)
Dubai
10.2018 - Current
  • Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
  • Advised customers on purchases based on their personal needs, current promotions, and other sales-based considerations.
  • Maintained highly detailed product knowledge and familiarity with forthcoming product releases.
  • Utilized POS system to handle customer cash and credit card transactions.
  • Remedied customer issues quickly and effectively through active listening, conflict resolution and dynamic communication skills.
  • Refer unresolved customer grievances to designated departments for further investigations.
  • Led on general upkeep during business hours and after closing, including maintaining cleanliness, organizing work stations, and restocking.

Customer Service Cashier

Keystone Bank Limited
Lagos
03.2013 - 07.2022
  • Enabled customers to feel welcomed, important and appreciated by answering questions about the banks products and services
  • Resolved customer complaints and maintained clean and tidy checkout area.
  • Operated cash register to record transactions accurately and efficiently.
  • Monitored self-checkout systems and provided help in resolving complex problems.
  • Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
  • Assisted with ATM reconciliation postings and ledger balancing.

Education

Bachelor of Science - Business Administration

University of The People
California, U.S.A
06.2020 - Current

National Diploma (OND) - Accounting And Business Management

Yaba College of Technology
Lagos, Nigeria
11.2010 - 12.2012

Skills

    Customer service-focused

undefined

Accomplishments

  • Always achieved 90% or more in customer feedback score.
  • Awarded "shining star of the month" two months in a row in recognition of outstanding sales performance and commitment to the brand.

Timeline

Bachelor of Science - Business Administration

University of The People
06.2020 - Current

Sales/Guest Service Associate

Dubai Parks and Resorts (Motiongate)
10.2018 - Current

Customer Service Cashier

Keystone Bank Limited
03.2013 - 07.2022

National Diploma (OND) - Accounting And Business Management

Yaba College of Technology
11.2010 - 12.2012
Jerald ChukwurahSenior Sales Associate