Jerald Chukwurah
Senior Sales Associate
Dubai
Summary
Dedicated and result oriented service professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
13
13
years of professional experience
4
4
years of post-secondary education
Work History
Sales/Guest Service Associate
Dubai Parks and Resorts (Motiongate)
Dubai
10.2018 - Current
- Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
- Advised customers on purchases based on their personal needs, current promotions, and other sales-based considerations.
- Maintained highly detailed product knowledge and familiarity with forthcoming product releases.
- Utilized POS system to handle customer cash and credit card transactions.
- Remedied customer issues quickly and effectively through active listening, conflict resolution and dynamic communication skills.
- Refer unresolved customer grievances to designated departments for further investigations.
- Led on general upkeep during business hours and after closing, including maintaining cleanliness, organizing work stations, and restocking.
Customer Service Cashier
Keystone Bank Limited
Lagos
03.2013 - 07.2022
- Enabled customers to feel welcomed, important and appreciated by answering questions about the banks products and services
- Resolved customer complaints and maintained clean and tidy checkout area.
- Operated cash register to record transactions accurately and efficiently.
- Monitored self-checkout systems and provided help in resolving complex problems.
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
- Assisted with ATM reconciliation postings and ledger balancing.
Education
Bachelor of Science - Business Administration
University of The People
California, U.S.A 06.2020 - Current
National Diploma (OND) - Accounting And Business Management
Yaba College of Technology
Lagos, Nigeria 11.2010 - 12.2012
Skills
Customer service-focused
Sales expertise
Excellent Communication
Up-selling and cross-selling techniques
Relationship Management
Proficient in MS Office
Proactive team player
Empathy and Friendliness
Accomplishments
- Always achieved 90% or more in customer feedback score.
- Awarded "shining star of the month" two months in a row in recognition of outstanding sales performance and commitment to the brand.
Timeline
Bachelor of Science - Business Administration
University of The People
06.2020 - Current
Sales/Guest Service Associate
Dubai Parks and Resorts (Motiongate)
10.2018 - Current
Customer Service Cashier
Keystone Bank Limited
03.2013 - 07.2022
National Diploma (OND) - Accounting And Business Management
Yaba College of Technology
11.2010 - 12.2012