Jerin Samuel
Food & Beverage Manager
Dubai
Summary
Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
11
11
years of professional experience
Work History
Food-and-beverage-manager
Hawthorn Suits By Wyndham
07.2022 - Current
- Accomplished multiple tasks within established timeframes.
- Onboarded new employees with training and new hire documentation.
- Cross-trained existing employees to maximize team agility and performance.
- Maximized performance by monitoring daily activities and mentoring team members.
- Developed and maintained relationships with customers and suppliers through account development.
- Approved regular payroll submissions for employees.
- Raised performance in areas of sales, management and operations by identifying and targeting areas in need of improvement.
- Achieved or exceeded financial goals on regular basis by controlling expenses, optimizing schedules and regulating inventory usage.
- Controlled costs and optimized spending via restructuring of budgets for labor, capital assets, inventory purchasing and technology upgrades.
Assistant Food & Beverage Manager
Lemon Tree Hotels & Beach Walk Hotel
10.2020 - 06.2022
- Trained food and beverage service personnel, confirming staff to provide recommendations and answer questions.
- Resolved customer complaints involving food or beverage quality and service.
- Maintained highest standards for beverage quality and service.
- Responded to customer complaints, addressing concerns and distress with amicable interactions.
- Identified areas of opportunity for food sales by analyzing customer feedback and product demand metrics.
- Comply with all health and safety regulations.
- Report on management regarding sales results and productivity .
- Obtained PIC Advance level certificate from Dubai Municipality for food safety
Food & Beverage Asst. Outlet Manager (Accor Hotel)
Movenpick Hotel Apartments Downtown Dubai
09.2018 - 09.2020
- Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
- Prevented food spoilage by monitoring dates, rotating stock and following proper storage procedures.
- Created appealing food arrangements for party trays and specialized orders.
- Greeted customers at counter to fulfill requests and answer questions.
- Learned other teammates' work tasks to train as backup.
- Kept supplies in sufficient stock by assessing inventory levels and reporting lower stock items.
- Coordinated daily and nightly shift safety and sanitation procedures for bar areas and entire restaurant.
- Key team member of HACCAP Certification (PIC) for hotel
- Key team member of Green Globe Certification for Hotel
In Room Dinning Shift Leader
Movenpick Hotel Jumeriah Beach
10.2014 - 08.2018
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Carried out day-day-day duties accurately and efficiently.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours; night, weekend, and holiday shifts.
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Maintained excellent attendance record, consistently arriving to work on time.
- Resolved problems, improved operations and provided exceptional service.
- Used coordination and planning skills to achieve results according to schedule.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Food & Beverage Captain (Pre- Opening)
Carnoustie Beach Resort
09.2012 - 08.2014
- Trained food and beverage service personnel, confirming staff to provide recommendations and answer questions.
- Resolved customer complaints involving food or beverage quality and service.
- Verified staff compliance with accepted food and drink safety regulations, suggesting remedial training where necessary.
- Developed ongoing training initiative to improve beverage knowledge of serving employees.
Restaurant Waiter
Zuri Hotels & Resorts
07.2011 - 07.2012
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Cultivated warm relationships with regular customers.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Answered customers' questions, recommended items and recorded order information.
- Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
Education
Bachelor of Science - Hospitality And Hotel Administration
State Institute of Hotel Management
India06.2011
Skills
- Contract Development and Management
- Verbal and Written Communication
- Lead Generation
- Customer Relationship Management
- Business Planning
- Brand Management
- Team Leadership
- Managing Career Progression
- Managing Cash Register
- Food and Beverage Management
- Budget Controls
- Managing Employee Relations
- Productivity Performance
- Performance Tracking and Evaluations
- Employee Training
- Budgeting and Cost Control
- Coaching and Mentoring
- Social Media Platforms
- Income and Expense Management
Timeline
Food-and-beverage-manager
Hawthorn Suits By Wyndham
07.2022 - Current
Assistant Food & Beverage Manager
Lemon Tree Hotels & Beach Walk Hotel
10.2020 - 06.2022
Food & Beverage Asst. Outlet Manager (Accor Hotel)
Movenpick Hotel Apartments Downtown Dubai
09.2018 - 09.2020
In Room Dinning Shift Leader
Movenpick Hotel Jumeriah Beach
10.2014 - 08.2018
Food & Beverage Captain (Pre- Opening)
Carnoustie Beach Resort
09.2012 - 08.2014
Restaurant Waiter
Zuri Hotels & Resorts
07.2011 - 07.2012
Bachelor of Science - Hospitality And Hotel Administration
State Institute of Hotel Management
Similar Profiles
Lisa Andrea PlunkettLisa Andrea Plunkett
General Manager at Wingate By Wyndham/ Hawthorn SuitesGeneral Manager at Wingate By Wyndham/ Hawthorn Suites
Kaila McCreadyKaila McCready
Front Desk Supervisor at LaQuinta Inn & SuitsFront Desk Supervisor at LaQuinta Inn & Suits
Shayla LewisShayla Lewis
Front Desk at Home 2 SuitsFront Desk at Home 2 Suits