Jerusha Christopher
Dubai,
Summary
An Information Systems & Management Graduate from University of London. Result-driven professional with proven business and management experience. Accomplished in determining most optimal operational practices and making a strong contribution to organization goals through continued development of professional skills.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Associate Director, MENA Regional Account Services Leader
Ernst & Young (EY)
10.2022 - Current
- Responsible to oversee operations of the Account Support Services function across Middle East and North Africa
- Leading, managing and developing administrative staff to ensure smooth business operations and the provision of accurate and timely support
- Involved in Resource Management, Recruitment, Performance, Management, Training, Business Stakeholder Management
- Identifying and leveraging leading practices, diverse perspectives and lessons learned on an ongoing basis
- Evaluate and deploy new technologies and products to expand team efficiency and/or improve processes
- Managing Purchase Requisitions (Source to Pay) for MENA under the Procurement domain
- Spearheaded the creation of an online platform to digitize the purchase /procurement process - the first of its kind in EY Global
- Identify and implement areas for change management to improve work efficiency and effectiveness
Assistant Director
Ernst & Young (EY)
10.2018 - 09.2022
- Worked closely with leadership to provide effective assistance for specific aspects of business operation.
- Trained and mentored new employees on industry practices and business operations.
- Tracked key business metrics and made recommendations for proactive adjustments to policies and procedures.
Supervising Associate/Dubai Account Team Leader
Ernst & Young (EY)
10.2016 - 09.2018
- Mentored and guided employees to foster proper completion of assigned duties.
- Conducted training and mentored team members to promote productivity, accuracy and commitment to friendly service.
- Built strong relationships with stakeholders through positive attitude and attentive response.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
Senior Associate
Ernst & Young (EY)
11.2014 - 09.2016
- Assigned tasks, reviewed performance and devised improvement plans or corrections.
- Developed junior team members and cultivated collaborative culture.
- Promptly addressed concerns, complaints and inquiries to meet stakeholder satisfaction.
Associate
Ernst & Young (EY)
05.2012 - 10.2014
- Worked varied hours, days, nights and weekends as business needs dictate.
- Managed stakeholder and client relations and service through daily communication and interaction.
- Maximized business interactions by promptly identifying needs and wants.
- Increased stakeholder satisfaction significantly within department.
HR Enablement Consultant
PricewaterhouseCoopers (PwC)
06.2010 - 03.2012
- Involved in Learning & Development, Personnel Performance Management and HR
- HR Operations
Education
Bachelor of Science (Honours) - Information Systems & Management
University of London
EY Tech MBA - Technology, Leadership, Business
Hult International Business School
05.2025
Skills
- People Management
- Operational Management
- Leadership
- Communication
- Training
- Digitization and Automation
- Research and Strategy
- Critical thinking
Accomplishments
- Managing 100+ people in 13 countries across 20 locations
- 7 MENA Shukran Star Awards from EY for Team Leadership, Innovation, Quality & Technical Innovation, Teaming
Certification
- Recruiting Top Talent - EY certified
- Data Protection & Information Security - EY certified
- Inclusive Leadership - EY certified
- Anti-bribery and anti-money laundering - EY certified
Languages
English
Bilingual or Proficient (C2)
Hindi
Upper intermediate (B2)
French
Intermediate (B1)
Arabic
Elementary (A2)
Timeline
Associate Director, MENA Regional Account Services Leader
Ernst & Young (EY)
10.2022 - Current
Assistant Director
Ernst & Young (EY)
10.2018 - 09.2022
Supervising Associate/Dubai Account Team Leader
Ernst & Young (EY)
10.2016 - 09.2018
Senior Associate
Ernst & Young (EY)
11.2014 - 09.2016
Associate
Ernst & Young (EY)
05.2012 - 10.2014
HR Enablement Consultant
PricewaterhouseCoopers (PwC)
06.2010 - 03.2012
Bachelor of Science (Honours) - Information Systems & Management
University of London
EY Tech MBA - Technology, Leadership, Business
Hult International Business School
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