Jerveen Espineli
NOC Technician
1506 Grand Laundry Bldg. Tourist Club, Abu Dhabi
Summary
Proficient NOC Technician offering more than 2 years of experience in network operations, network maintenance and remote support. Applies technical expertise and diagnostic abilities toward solving problems and maintaining usability and performance.
Overview
2
2
years of professional experience
4
4
years of post-secondary education
2
2
Certifications
Work History
NOC Technician
NetMD
Tennessee
09.2020 - Current
- Responsible for providing 24x7 network, and server support in a production environment to US based clients such as malls, hospitals, and airports.
- Diagnosed and resolved hardware, software and network problems and replaced defective components.
- Monitored operational and security procedures for numerous computers in network, related systems administration and maintenance protocols.
- Performed system patches, service packs, hot fixes and new security configurations.
- Troubleshot hardware and software to determine and rectify network problems.
- Assessed and responded to network system alerts, prioritizing serious faults to rapidly address downtimes.
- Installed patches and performed backups, system builds and image updates.
- Performed network diagnostics to determine performance levels of new installations and detect faults in existing infrastructure.
- Performed necessary maintenance to support network availability.
- Collaborated with networking personnel at providers and data centers to determine origination points for faults and recover from malfunctions.
- Provided detailed reporting on performed maintenance and repairs to support overall network health and recovery efforts.
- Identified and immediately resolved issues with network devices.
- Remotely support multi-vendor network devices like Cisco and HP for device logs, uptime, and other needed parameters.
- Ensured that all ticket and phone calls are handled within appropriate service level agreement time frames.
- Coordinate with team members for a very proactive problem solving, coaching/knowledge transfer to provide best solutions for multiple customers.
- Evaluated security measures and made recommendations to network administrator for upgrades and changes.
- Assigned application access, security roles and permissions.
Network Engineer
Amkor Technology Philippines
Manila
01.2021 - 08.2021
- Monitoring of all IT infrastructure and business application of the company assets. This includes servers, switches, firewalls, LAN, WAN, VoIP, AVPN, batch jobs and backup jobs.
- Utilize monitoring tools such as Xymon, Solarwinds, Jennifer, SAP, Lotus Notes, and AS400 to proactively identify problems with systems, applications, and networks.
- Ensure all activities are documented and tracked through the ServiceNow ticketing system.
- Initiated and managed network test facilities to verify network hardness and resilience.
- Provided network support services for devices such as hubs, bridges, routers and other hardware.
- Liaised with stakeholders to keep project goals and deadlines on target.
- Troubleshot complex multi-vendor network service provider issues.
- Escalated emergency technical issues beyond knowledge to maintain optimum up-time.
- Applied tier-isolation best practices to support multi-tier architectures.
- Provided detailed network diagrams and procedural guidelines.
- Collaborated with vendors to identify best options for optimizing network performance.
- Performed troubleshooting for Juniper, Cisco and packet analysis.
- Monitored network capacity and performance to diagnose and resolve complex network problems.
- Managed, tracked and coordinated problem resolution and escalation processes.
- Detected intrusion attempts and promptly responded to DDoS attacks.
- Created VPN infrastructure and allowed for secure remote connections.
- Assisted with implementation and support of network monitoring tools.
Education
Bachelor of Science - Information Technology
De La Salle University - Dasmariñas
Dasmariñas Cavite, Philippines 08.2015 - 07.2019
Skills
Network Troubleshooting
Certification
CCNA - Cisco Certified Network Associate
Timeline
Network Engineer
Amkor Technology Philippines
01.2021 - 08.2021
NOC Technician
NetMD
09.2020 - Current
CCNA - Cisco Certified Network Associate
02-2020
Bachelor of Science - Information Technology
De La Salle University - Dasmariñas
08.2015 - 07.2019
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