Jerveen Espineli
NOC Technician
1506 Grand Laundry Bldg. Tourist Club, Abu Dhabi
Summary
Proficient NOC Technician offering more than 2 years of experience in network operations, network maintenance and remote support. Applies technical expertise and diagnostic abilities toward solving problems and maintaining usability and performance.
Overview
2
2
years of professional experience
4
4
years of post-secondary education
2
2
Certifications
Work History
NOC Technician
NetMD
Tennessee
09.2020 - Current
- Responsible for providing 24x7 network, and server support in a production environment to US based clients such as malls, hospitals, and airports.
- Diagnosed and resolved hardware, software and network problems and replaced defective components.
- Monitored operational and security procedures for numerous computers in network, related systems administration and maintenance protocols.
- Performed system patches, service packs, hot fixes and new security configurations.
- Troubleshot hardware and software to determine and rectify network problems.
- Assessed and responded to network system alerts, prioritizing serious faults to rapidly address downtimes.
- Installed patches and performed backups, system builds and image updates.
- Performed network diagnostics to determine performance levels of new installations and detect faults in existing infrastructure.
- Performed necessary maintenance to support network availability.
- Collaborated with networking personnel at providers and data centers to determine origination points for faults and recover from malfunctions.
- Provided detailed reporting on performed maintenance and repairs to support overall network health and recovery efforts.
- Identified and immediately resolved issues with network devices.
- Remotely support multi-vendor network devices like Cisco and HP for device logs, uptime, and other needed parameters.
- Ensured that all ticket and phone calls are handled within appropriate service level agreement time frames.
- Coordinate with team members for a very proactive problem solving, coaching/knowledge transfer to provide best solutions for multiple customers.
- Evaluated security measures and made recommendations to network administrator for upgrades and changes.
- Assigned application access, security roles and permissions.
Network Engineer
Amkor Technology Philippines
Manila
01.2021 - 08.2021
- Monitoring of all IT infrastructure and business application of the company assets. This includes servers, switches, firewalls, LAN, WAN, VoIP, AVPN, batch jobs and backup jobs.
- Utilize monitoring tools such as Xymon, Solarwinds, Jennifer, SAP, Lotus Notes, and AS400 to proactively identify problems with systems, applications, and networks.
- Ensure all activities are documented and tracked through the ServiceNow ticketing system.
- Initiated and managed network test facilities to verify network hardness and resilience.
- Provided network support services for devices such as hubs, bridges, routers and other hardware.
- Liaised with stakeholders to keep project goals and deadlines on target.
- Troubleshot complex multi-vendor network service provider issues.
- Escalated emergency technical issues beyond knowledge to maintain optimum up-time.
- Applied tier-isolation best practices to support multi-tier architectures.
- Provided detailed network diagrams and procedural guidelines.
- Collaborated with vendors to identify best options for optimizing network performance.
- Performed troubleshooting for Juniper, Cisco and packet analysis.
- Monitored network capacity and performance to diagnose and resolve complex network problems.
- Managed, tracked and coordinated problem resolution and escalation processes.
- Detected intrusion attempts and promptly responded to DDoS attacks.
- Created VPN infrastructure and allowed for secure remote connections.
- Assisted with implementation and support of network monitoring tools.
Education
Bachelor of Science - Information Technology
De La Salle University - Dasmariñas
Dasmariñas Cavite, Philippines 08.2015 - 07.2019
Skills
Network Troubleshooting
Network support
Root Cause Analysis
Attention to Detail
SolarWinds support
OSPF routing
Technical Support
Networking and routing protocol expertise
Verbal and written communication
Remote work support
Microsoft Office proficiency
Firewall technology expertise
User credential management
Network device monitoring
Network performance monitoring
IP address structure
Virtual private networks
Routing protocol expertise
Cisco switching expertise
EIGRP routing
Collaborative ability
Certification
CCNA - Cisco Certified Network Associate
Timeline
Network Engineer
Amkor Technology Philippines
01.2021 - 08.2021
NOC Technician
NetMD
09.2020 - Current
CCNA - Cisco Certified Network Associate
02-2020
Bachelor of Science - Information Technology
De La Salle University - Dasmariñas
08.2015 - 07.2019