Jerveen Espineli
Abu Dhabi
Summary
Driven Network Technician recently certified for Cisco Certified Network Associate (CCNA). Demonstrate competency in operation of data networks, LAN switching technologies, IP routing technologies, network device security and troubleshooting. More than 2 years of experience training and developing staff to meet goals for profitability and revenue.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Network Operations Center Technician
NetMD
Tennessee
09.2020 - Current
- Responsible for providing 24x7 network, and server support in a production environment to US based clients such as malls, hospitals, and airports.
- Diagnosed and resolved hardware, software and network problems and replaced defective components.
- Monitored operational and security procedures for numerous computers in network, related systems administration and maintenance protocols.
- Performed system patches, service packs, hot fixes and new security configurations.
- Troubleshot hardware and software to determine and rectify network problems.
- Assessed and responded to network system alerts, prioritizing serious faults to rapidly address downtimes.
- Installed patches and performed backups, system builds and image updates.
- Performed network diagnostics to determine performance levels of new installations and detect faults in existing infrastructure.
- Performed necessary maintenance to support network availability.
- Collaborated with networking personnel at providers and data centers to determine origination points for faults and recover from malfunctions.
- Provided detailed reporting on performed maintenance and repairs to support overall network health and recovery efforts.
- Identified and immediately resolved issues with network devices.
- Remotely support multi-vendor network devices like Cisco and HP for device logs, uptime, and other needed parameters.
- Ensured that all ticket and phone calls are handled within appropriate service level agreement time frames.
- Configured and maintained network backup and recovery procedures.
- Supported project planning team to promptly address hardware and software problems and network emergencies.
- Collaborated with network administrator in moving private folders to new Exchange servers.
- Maintained thorough understanding of local area and wide area networking and components.
- Oversaw and managed operational and security requirements for numerous computers in network, related systems administration and regular maintenance.
- Coordinate with team members for a very proactive problem solving, coaching/knowledge transfer to provide best solutions for multiple customers.
- Evaluated security measures and made recommendations to network administrator for upgrades and changes.
- Assigned application access, security roles and permissions.
Network Engineer
Amkor Technologies
Manila
01.2020 - 09.2020
- Monitoring of all IT infrastructure and business application of the company assets. This includes servers, switches, firewalls, LAN, WAN, VoIP, AVPN, batch jobs and backup jobs.
- Utilize monitoring tools such as Xymon, Solarwinds, Jennifer, SAP, Lotus Notes, and AS400 to proactively identify problems with systems, applications, and networks.
- Ensure all activities are documented and tracked through the ServiceNow ticketing system.
- Initiated and managed network test facilities to verify network hardness and resilience.
- Provided network support services for devices such as hubs, bridges, routers and other hardware.
- Liaised with stakeholders to keep project goals and deadlines on target.
- Troubleshot complex multi-vendor network service provider issues.
- Escalated emergency technical issues beyond knowledge to maintain optimum up-time.
- Applied tier-isolation best practices to support multi-tier architectures.
- Provided detailed network diagrams and procedural guidelines.
- Collaborated with vendors to identify best options for optimizing network performance.
- Performed troubleshooting for Juniper, Cisco and packet analysis.
- Monitored network capacity and performance to diagnose and resolve complex network problems.
- Managed, tracked and coordinated problem resolution and escalation processes.
- Detected intrusion attempts and promptly responded to DDoS attacks.
- Created VPN infrastructure and allowed for secure remote connections.
- Assisted with implementation and support of network monitoring tools.
Network Operations Engineer Intern
Ingram Micro
Manila
01.2019 - 06.2019
- Monitoring of all IT infrastructure and Business Application for availability and performance. This includes all servers, blades, storage, LAN, WAN, VoIP, business critical applications, batch jobs and backup jobs.
- Liaising with tools engineers on any fine tuning of monitoring parameters and threshold, perform life-cycle management of tools deployed, participate in event and impact analysis and to identify opportunities for improvement and automation.
- Identifying systems/applications abnormality, fault and degradation of performance, problem isolation, proper escalation and incident follow-through for resolution.
- Liaising with external service provider for network related issue, such as Sprint, and BT.
- Documentation of all incidents, job procedures, adhoc request, servers and support groups.
- Data reporting and trend analysis to identify fault, performance degradation and top-talkers for service.
- IT infrastructure monitoring tools (BMC BPPM, True Sight Operations Management, TMART, SolarWinds, SAP, Venter, etc.).
- Performing incident management process and escalating to the respective technology towers.
- Maintained excellent attendance record, consistently arriving to work on time.
Education
Bachelor of Science - Information Technology
De La Salle University - Dasmariñas
Philippines2019
Skills
- Customer Technical Support
- Complex Problem-Solving
- Virtual Local Area Networks
- LAN/WAN
- Cisco Routers and Switches
- Network Operations Center (NOC)
- Monitoring Tools
- Wireless Access Point
- Network Configuration and Support
- Ticket Tracking
Certification
- CCNA - Cisco Certified Network Associate
- CSFPC - Cyber Security Foundation Professional Certificate
Timeline
Network Operations Center Technician
NetMD
09.2020 - Current
Network Engineer
Amkor Technologies
01.2020 - 09.2020
Network Operations Engineer Intern
Ingram Micro
01.2019 - 06.2019
Bachelor of Science - Information Technology
De La Salle University - Dasmariñas
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