JESSICA BOU ABDALLAH

Company Overview: Murdoch University - Dubai is a branch campus established in 2007 of Murdoch University, one of Australia's emerging research universities. It is an internationally recognized foundation providing undergraduate and postgraduate degrees in different programs. Dubai campus was recently five stars rated in student well-being, employability, facilities, and program strength by 'Knowledge and Human Development Authority (KHDA)'.

• Provided training and guidance to new colleagues within student and academic services team.
  Oversaw management of team responsibilities, ensuring performance assessments were conducted effectively.
• Deliver exceptional customer service on campus, addressing telephone, email, and in-person enquiries concerning various student-related issues.
• Functioned as key point of contact within student services department, managing academic consultations. Provided advice on programs, courses, and policies to facilitate student progression. Supported students during transitions to university with tailored guidance on academic processes.
• Triaged all incoming enquiries to appropriate staff and teams.
• Assisted with campus orientation, graduation, and student engagement activities.
• Managed library tasks including book management, reservations, and procurement of new titles.
• Coordinated with relevant staff to facilitate visa processing for students.
• Processed student enrolments for both University and KHDA registrations.
• Participate in different functions, including finance and admission, to be prepared for any urgent substitutes

Company Overview: The American University of Beirut is a private university established in 1866. It offers a wide variety of programs leading to Bachelor's, Master's, and Ph.D. degrees. It is one of the highest reputable universities in Lebanon and the region.

• Facilitated launch of advising center at Maroun Semaan Faculty of Engineering and Architecture.
• Coordinated planning for academic consultative meetings and student-related events.
• Represented MSFEA during student orientations and open house activities.
• Served as registration coordinator across departments, registrar office, and faculties.
• Collected and analysed data for undergraduate, graduate, and Ph.D. applications.
• Assisted in coordinating commencement exercises, elections, and special ceremonies.
• Prepared materials for undergraduate and graduate studies committees, including MSFEA admission committee.
• Executed various administrative tasks to support the section's operations.

Company Overview: Mejdlaya Public School is a public school for elementary and complementary education levels.

• Biology teacher for students in Grade 9.
• Instructed students to enhance understanding and achieve curriculum objectives.
• Prepared students for successful completion of Lebanese Official Exams.

Company Overview: 'Société des Huiles et Dérivés SHD-SELAATA' is a food processing company for Soya Oil extraction and refining. It also produces soybean meals, and others by-products.

• Guided meetings between process officers and QA/QC department to enhance collaboration.
• Represented company in business meetings focusing on quality control standards.
• Conducted laboratory tests for soybean seed qualification and oil production quality control.
• Delivered training sessions to lab technicians on equipment operation and testing procedures.
• Applied recognised analysis methodologies to ensure reliable results.
• Verified new testing methods prior to implementation for improved accuracy.
• Maintained lab equipment in optimal condition to ensure efficiency and precision.
• Reviewed and submitted daily, weekly, and assessment reports for performance monitoring.
• Ensured adherence to regulatory guidelines in handling sensitive materials, preventing potential risks or breaches.