JESSICA LEDESMA
DUBAI,United Arab Emirates
Summary
Seasoned professional focused on providing exceptional in-flight service as Cabin Crew Supervisor. Promise to enhance customer satisfaction and safety standards through heightened leadership and team management skills. Specialize in conflict resolution and emergency response planning, ensuring optimal flying experience for all passengers. Dedicated and aspirational professional with strong foundation in customer service and team leadership. Skilled in conflict resolution and communication, bringing positive attitude and collaborative approach to every situation. Poised to enhance passenger satisfaction and operational efficiency, ensuring seamless and enjoyable travel experience for all.
Overview
28
28
years of professional experience
4
4
years of post-secondary education
Work History
Cabin crew supervisor
Emirates Airlines
DUBAI, UAE
01.2003 - Current
- Demonstrated strong leadership skills in managing cabin crew members, fostering a supportive work environment on board.
- Enhanced passenger satisfaction by promptly addressing their needs and concerns.
- Streamlined cabin operations for improved efficiency.
- Elevated team performance with regular training and feedback sessions.
- Checked safety equipment to ensure passenger safety.
- Managed in-flight services, ensuring high quality of service delivery.
- Handled emergencies calmly, minimising panic amongst passengers.
- Ensured compliance with aviation regulations for safe and smooth operations.
- Coordinated with ground staff to ensure timely departure and arrival of flights.
- Upheld company image by maintaining professional behaviour at all times.
- Collaborated with the crew to deliver excellent customer service.
- Mitigated potential conflicts amongst passengers, promoting a peaceful flight environment.
- Supervised food and beverage distribution, ensuring prompt and courteous service to passengers.
- Adhered to protocols whilst dealing with medical emergencies onboard, thus ensuring passenger safety and welfare.
BANK TELLER
BANK VICTORIAS
BACOLOD CITY, PHILIPPINES
01.1997 - 08.2002
- Improved customer satisfaction by promptly processing transactions and answering inquiries.
- Managed high-volume cash handling for efficient banking operations.
- Boosted client trust with accurate account record maintenance.
- Ensured security measures, minimising risk of fraudulent activity.
- Implemented new bank policies to enhance operational efficiency.
- Delivered exceptional service for enhanced customer relations.
- Assisted clients to achieve financial objectives.
- Organised documents, enhancing administrative efficiency.
- Resolved queries with detailed product knowledge.
- Performed daily cash drawer reconciliation to maintain accuracy.
- Conducted routine audits, ensuring compliance with bank procedures.
- Collaborated on marketing campaigns for increased brand visibility.
- Streamlined transaction processes, improving customer wait times.
Education
Bachelor of Commerce - MARKETING
UNIVERSITY OF SAN AGUSTIN
ILOILO CITY 06.1992 - 03.1996
Skills
- First aid trained
- Emergency handling
- Safety procedures knowledge
- In-Flight service management
- Staff supervision
References
References available upon request.
Timeline
Cabin crew supervisor
Emirates Airlines
01.2003 - Current
BANK TELLER
BANK VICTORIAS
01.1997 - 08.2002
Bachelor of Commerce - MARKETING
UNIVERSITY OF SAN AGUSTIN
06.1992 - 03.1996
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