Jessica Martinez
E-Commerce Specialist
Dubai,United Arab Emirates
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision making skills to manage multiple, concurrent tasks. Self-motivated work ethic with ability to perform effectively in independent or team environments.
Overview
2
2
Certifications
4
4
years of post-secondary education
7
7
years of professional experience
Work History
E-Commerce Specialist (Part Time)
Armada Distribution Company
Dubai, United Arab Emirates
09.2020 - Current
- Handles day-to-day running of E-commerce Team, ensuring high levels of productivity and progression
- Exceeds goals through effective task prioritization and great work ethic
- Compiles product information, graphics and list products to different E-commerce channels (Amazon, Noon, Carrefour etc.)
- Prepares campaigns in advance and coordinate with procurement and marketing department for stock acquisition
- Actively collaborates with other team members
- Collaborates with appropriate stakeholders to ensure the rollout of website changes
- Confirming and processing daily orders received on E-commerce portal (Sharaf DG Marketplace), where we sell our products
- Prepares and submits products for promotions such as discounted offers and affordable bulk packages on a weekly basis
- Carries out day-day-day duties accurately and efficiently
- Quickly learns new skills and applies them to daily tasks, improving efficiency and productivity
- Uses critical thinking to break down problems, evaluate solutions and make decisions
Supply Chain Assistant (Position 1)
Armada Distribution Company
Dubai, United Arab Emirates
01.2020 - 06.2020
- Provide day-to-day coordination and support of department and project activities to ensure key tasks and deadlines are met
- Assisted the Supply Chain team in posting Proforma Invoices in system
- Logged FIRS for all new shipments in DM Portal
- Submit FIRS & PL with SKU Codes to Agility/ GSL before shipments' arrivals
- Received/ Sorted Original Shipping Documents (Invoices, Packing Lists, BL, Undertakings etc.) and dispatch documents before ETA to Agility/ GSL for clearance before shipment arrivals
- Prepared Invoice, Packing List & Delivery Advice for Dubai Duty Free/ Emirates Flight Catering & communicates with Global Shipping and Logistics
- Daily follow-up on shipments in liaison with Supply Chain team & 3PL
- Sent across alert emails within the organization on stocks level and availability
- Prepared all Landed Cost documents (clearing charges, RCR, Customs Duty, Insurance, and Freight Invoices to be forwarded to Finance Department for costing
Customer Service Representative (Position 2)
Armada Distribution Company
Dubai, United Arab Emirates
01.2020 - 06.2020
- Processed all orders (Trade, HORECA, Cash Vans & all out station van transfer requests) through OMP
- Confirmed all orders, generated the text file & communicated it with Agility for next day delivery to customers
- Passed all credit notes related to Order Management on a daily basis
- Provided primary customer support to external customers in fast-paced environment
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
Showroom In-charge/ HACCP Coordinator
Sparrow International
Dubai, United Arab Emirates
12.2014 - 05.2015
- Initiated customer service by greeting and assisting customers and responding to walk-in customer enquiries and complaints
- Ensured that all the required quantities of products are displayed in the showroom and eliminated the stock shortage
- Facilitated stock availability and services by making weekly and monthly inventories
- Prepared all the transfer orders to replenish the showroom stock inventory and reorder when inventory drops to a specific level
- Ensured that the showroom and all displays are neat and tidy at all times
- Initiated, coordinated and managed HACCP safety related tasks & documentations within the organization
- Monitored and handled DM occupational medical examination
- Coordinated Venue Management, stand designers, contractors and equipment hire
- Liaised with Marketing & PR Team to promote events (Gulfood, SIAL etc.)
- Maintained operations by initiating, coordinating, and enforcing program, operational, and personnel policies and procedures
Supply Chain Assistant
Armada Distribution Company
Dubai, United Arab Emirates
01.2014 - 09.2014
- Created Purchase Orders as per supplier by verifying specifications and price & obtained recommendations from Supply Chain Manager and/or Business Development Manager for substitute items
- Posted confirmed proforma invoices in FMCG
- Received original shipping documentations (Invoices, PL, BL, undertakings etc.) and dispatch before ETA to Agility/GSL JAFZA for clearance before shipment arrivals
- Overseen arrival of shipments with the aid of the SCM & coordinate with Agility until clearance
- Submitted FIRS & Packing List with SKU Codes to Agility before arrival of every shipment
- Prepared reports concerning supply chain operations such as Sales & Order forecasts, weekly reports in consultation with Supply Chain Manager
- In charge of Landed Cost process - Receive stock in system with actual Agility clearing charges, RCR + Customs Duty + Insurance+ Freight Invoices to compute the costing & submits to Finance Manager for confirmation
- Responsible for clearing with Dubai Municipality all Food labels & barcodes for new products
- Created all SKU codes of new products & promotional items
- Logged FIRS for all new consignments in DM Portal
- Daily follow up on all urgent consignments & DM Inspector Liaison in consultation with SCM
- Applied for Food label approval, New Food item registration, Inspection date for DIP consignment through Dubai Municipality Portal- follow up until clearance
- Ensured that all insurance applications for the incoming shipments are applied
- Prepared Packing List & Delivery Advice for Dubai Duty Free Delivery & communicates with Global Shipping Logistics
- Applied all requests in Dubai Customs Portal & follow up until approval
- Responsible for JV postings related to DM fees, passed credit notes related to Order Management on a daily basis
Customer Service Representative/ EDP Invoicing
Armada Distribution Company
Dubai, United Arab Emirates
11.2012 - 12.2013
- Processed all orders (Trade, HORECA, Cash Vans & all out station van transfer requests) through OMP
- Confirmed all orders, generated the text file & communicated it with Agility for next day delivery to customers
- Passed all credit notes related to Order Management on a daily basis
- Provided primary customer support to external customers in fast-paced environment
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
Office Administrator/Department Secretary
Starwood Hotels & Resorts Worldwide/ Le Meridien Dubai
Dubai, United Arab Emirates
12.2010 - 11.2012
- Performed general office duties, including answering multi-line phone system, answering phone queries, faxes, emails (internal & external), delivering messages to staff and greeting visitors
- In charge of meeting and assisting valued customers in the absence of the Master Butcher/Department Head
- Basic accounting functions (process invoices, credit notes)
- Managed petty cash transactions for purchasing of office and production supplies and vehicle related expenses
- Handled the purchasing and requisitioning of the department
- Contacted foreign suppliers, handled documents related to shipments and is in charge of ensuring that the purchased imported goods are delivered to us
- Assisted the Hygiene Manager to conduct training to all staff in Food Safety, Personal Hygiene & Hazard Analysis Critical Points (HACCP)
- Maintained the proper temperature records & HACCP documents
- Planned and managed periodic service of delivery trucks
- Managed car repair process including but not limited to obtain police reports, quotations and invoices
- Oriented, educated, trained fresh & junior staff and delegated work as required
- Assisted in supervising the daily functions of the staff and ensure the productivity and checking the quality of their work output
- Coordinated logistics/ itinerary for Manager including personal secretarial support on travel planning and arrangement
- Supported Department Manager and Supervisor with effective correspondence management, document coordination and customer relations
- Delivered clerical support by efficiently handling wide range of routine and special requirements
- Teamed with leaders across all departments to meet deadlines and establish culture of cross-functional collaboration
- Tracked office supplies and restocked low items to keep team members on-task and productive
- Facilitated office productivity, coordinating personnel schedules, quality assurance and procedural improvements
- Maintained open communication with customers to foster positive relations
- Kept physical files and digitized records organized for easy updating and retrieval by authorized team members
- Transcribed meeting minutes for recordkeeping and submitted to senior management
Product Support Specialist
Synnex Concentrix Company
12.2008 - 03.2010
- Provided voice technical support in installing network devices (Wireless LAN technology, switches, VPN, Print Server, Firewall Technology & OS including Microsoft, Linux & MAC) to address customer concerns & to provide quality customer service
- Up sold additional products & services to clients
- Documented all transactions and support interactions in system for future reference and addition to knowledge base
Education
B.S - Psychology
University of Mindanao
01.2006 - 01.2010
Skills
MS Office & Lotus Notesundefined
Certification
First Aid & Basic Life Support Training- Philippine Red Cross, 2009 | PIC Level 3 Food Safety & Hygiene- Highfield Middle East and Asia, 2011 | Basic Food Hygiene Training- Safe Hand Foodtech Consultants Dubai, 2012 & 2014
Timeline
E-Commerce Specialist (Part Time)
Armada Distribution Company
09.2020 - Current
Supply Chain Assistant (Position 1)
Armada Distribution Company
01.2020 - 06.2020
Customer Service Representative (Position 2)
Armada Distribution Company
01.2020 - 06.2020
Showroom In-charge/ HACCP Coordinator
Sparrow International
12.2014 - 05.2015
Supply Chain Assistant
Armada Distribution Company
01.2014 - 09.2014
Customer Service Representative/ EDP Invoicing
Armada Distribution Company
11.2012 - 12.2013
Office Administrator/Department Secretary
Starwood Hotels & Resorts Worldwide/ Le Meridien Dubai
12.2010 - 11.2012
Product Support Specialist
Synnex Concentrix Company
12.2008 - 03.2010
B.S - Psychology
University of Mindanao
01.2006 - 01.2010
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