Jessica Kosisochukwu Okeke
Dubai,United Arab Emirates
Summary
Personable and dedicated Sales Professional and good customers maintenance. bringing more than 5 years of extensive experience in The Retail Industry with expertise in Sales, Cashiering and Marketing. Also over 4 years in logistics / finance experience with award record of good banking customers receipts, computer expert tracking records, forwarding and clearing. etc. Solid team player with upbeat, positive attitude and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, game changer, speed and process optimization. I am a self- motivated leader, Articulate, customer oriented, strategic thinker, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses .
Overview
10
10
years of professional experience
5
5
years of post-secondary education
Work History
Senior Sales Executive/Supervisor
Collection by Hessa Al
Mulla
Dubai
Dubai, UAE
07.2019 - Current
- greet customers with upbeat attitude and genuine smile to facilitate services, determine service needs and accurately input orders into electronic systems
- As a senior sales executive, It is my belief that I am responsible for a part of company business and as such, I work with clients to build a close partnership and increase the company's share of the Industry market
- I have contributed to 25% sale increase in the spam of 3 months by improving lead generation and sales tracking method as well as sale techniques such as engaging in upselling and cross‐ selling and educating customers
- I have exceeded service goals while leveraging customer service, sales and employee management best practices
- I share detailed information regarding new arrivals, and best sellers options to help customers make decisions
- I partnered with project management and store leads to make recommendations, process improvements and corrective action plan.
- As a supervisor i make sure items needed in the company is well taken care for such as A4 papers,pens,alpha clipps,rexel etc and cleanings tools for the cleaners( for a good work environment)
- As a supervisor i track down record of sales each day for the company to ensure the growth increase for the benefit of all.
- As a supervisor i ensure each customer left a staff rate record in order to trace each staff performance for the good of the company
- As a supervisor i ensure the customer safety during and after shopping.
Logistics Coordinator/Finance
Yamaz Integrated Multipro Consumer Products Ltd
Port Harcourt, Nigeria
11.2016 - 05.2019
- Created and maintained spreadsheets and developed administrative and logistical reports
- Screened incoming information, took requests & monitored pending issues, compiled them and ensured on‐time action for each one of them
- Received incoming goods and organized pallets to optimize warehouse space.
- Having a professional approach and provided friendly knowledgeable assistance with the incoming customers and on phone calls too.
- Monitored orders, identifying and communicating status or delays to internal and external stakeholders.
- Optimised vehicle utilisation and cost-effectiveness in line with company targets.
- Generating customers payment bank receipts from the company computer to request orders paid as a finance officer.
- Daily book-keeping and maintaining an accurate history of the company's financial records.
- Help the work-in customers with their cheque or cash fill in receipt processing.
Customer Service Associate
MTN Nigeria Ltd
Port Harcourt, Nigeria
01.2014 - 10.2016
- Provided an extensive background on product specifications, usability, prices when requested by customers
- Input customer correspondence, sales information and other details in CRM systems to keep and use for future reference
- Maintained outstanding customer relationships by going the extra mile to assist with needs and resolve queries
- Attended weekly meetings with sales managers to stay updated on product changes, promotions and price amendments.
- Always polite and gentle when speaking to the customers at all times both walk in and otherwise.
- Availability to receive calls with good spoken manner at all times when interacting with customers
- Perform cash or visa card transactions for customer network purchases.
- Making sure that customer understood the network package at when purchasing.
Education
Bachelors - Accounting
Enugu State University of Science And Technology
Nigeria 02.2009 - 12.2013
Skills
- Communication Skills
- Organization Skills
- Collaborative
- Problem Solving
- Time Management
- Point Of Sales Knowledge
- Leadership / Creative
- Contract negotiation
- New business prospecting
- Strategic client networking
- Sales and marketing
- Product and service demonstration
Hobbies
Trying new things , Reading, Travelling, Music, Playing Sports such as: tennis and volleyball
Languages
- English
- Native
- Arabic
References
Available Upon Request
Timeline
Senior Sales Executive/Supervisor
Collection by Hessa Al
Mulla
Dubai
07.2019 - Current
Logistics Coordinator/Finance
Yamaz Integrated Multipro Consumer Products Ltd
11.2016 - 05.2019
Customer Service Associate
MTN Nigeria Ltd
01.2014 - 10.2016
Bachelors - Accounting
Enugu State University of Science And Technology
02.2009 - 12.2013
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