Jessin Jacob

As an E-commerce Coordinator with responsibility over riders, My primary role will be to manage and oversee all aspects of our company's rider operations.

• I will be responsible for recruiting, training, and managing a team of riders to ensure that all deliveries are completed in a timely and efficient manner.
• My Duties will include developing and implementing strategies to optimize the performance of our rider fleet, ensuring that all riders are properly equipped and trained to carry out their duties effectively. I will also be responsible for monitoring rider performance, identifying areas for improvement, and implementing changes to enhance productivity and efficiency.
• Another key aspect of your role will be to liaise with other departments within the company, such as customer service and logistics, to ensure that all delivery orders are fulfilled to the highest standards. I will also be responsible for maintaining accurate records and reports on rider performance and delivery metrics.
• A Strong attention to detail and excellent communication skills are also essential for this position
• Skilled at working independently and collaboratively in a team environment

Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.

• Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
• Monitored workflow to improve employee time management and increase productivity.
• Evaluated employee performance and coached and trained to improve weak areas.
• Maintained compliance with company policies, objectives, and communication goals.
• Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows
• Handled customer complaints, resolved issues, and adjusted policies to meet changing needs
• Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts
• Monitored workflow to improve employee time management and increase productivity
• Evaluated employee performance and coached and trained to improve weak areas
• Maintained compliance with company policies, objectives, and communication goals
• Achieved results by working with staff to meet established targets
• Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference
• Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.

Supervised day-to-day operations to meet performance, quality and service expectations.

• Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
• Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
• Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
• Mentored team members to enhance professional development and accountability in workplace.
• Supervised day-to-day operations to meet performance, quality and service expectations
• Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies
• Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs