Jestin Pathalil Cherian
Alain
Summary
Dynamic Senior Executive with a proven track record at United Consultancy Services, enhancing operational efficiency through lean principles and cross-functional team coordination. Skilled in report preparation and fostering a culture of continuous improvement, I consistently drive significant cost savings while building strong relationships and ensuring exceptional service delivery.
Overview
11
11
years of professional experience
Work History
Senior Executive
United Consultancy Services
12.2018 - 10.2022
- Boosted operational efficiency through implementation of lean principles, resulting in reduced waste and improved production timelines.
- Streamlined operations for increased efficiency by identifying bottlenecks in sales processes and implementing targeted solutions.
- Cultivated a culture of continuous improvement by promoting open communication channels for feedback from all levels within the organization.
- Negotiated favorable contract terms with vendors, leading to significant cost savings while maintaining product quality and timely delivery.
Customer Service Executive
Yatra.com
08.2015 - 11.2018
- Provided company information and policies to customers upon inquiry and answered questions via phone, email, or online chat.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Escalated critical customer issues to supervisor to avoid lost revenue and canceled policies.
- Boosted customer retention rates by providing exceptional service and building rapport with clients.
- Managed high volume of inbound calls while maintaining a professional demeanor and ensuring timely resolution of issues.
- Delivered prompt service to prioritize customer needs.
Travel Consultant
Maavalan Travels
10.2012 - 08.2015
- Built strong relationships with clients through exceptional communication and personalized service.
- Organized trips for individual, family and business travelers.
- Worked closely with clients to understand unique needs and meet specific travel desires.
- Maintained accurate records of bookings, payments, and client information for smooth operations and future reference.
Senior Sales Executive
Allsec Technologies
05.2011 - 07.2012
- Employed effective problem-solving techniques, increasing client satisfaction ratings.
- Developed customized proposals that addressed specific client needs, ultimately securing their commitment and loyalty.
- Exceeded sales targets by effectively managing a diverse portfolio of products and services.
- Consistently monitored sales performance metrics, adjusting tactics as necessary to achieve desired results.
Education
BA Public Administrative - Graduation
Algappa University
India12th CBSE -
DTEA
India2009
10th CBSE -
Rashtra Shakti Vidyalaya
India2007
Skills
- Operations management
- Report preparation
- Cross-functional team coordination
- Staff management
- Mail handling
- Teamwork and collaboration
Languages
English
Upper intermediate (B2)
Hindi
Advanced (C1)
Malayalam
Advanced (C1)
Timeline
Senior Executive
United Consultancy Services
12.2018 - 10.2022
Customer Service Executive
Yatra.com
08.2015 - 11.2018
Travel Consultant
Maavalan Travels
10.2012 - 08.2015
Senior Sales Executive
Allsec Technologies
05.2011 - 07.2012
BA Public Administrative - Graduation
Algappa University
12th CBSE -
DTEA
10th CBSE -
Rashtra Shakti Vidyalaya
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