Summary
Overview
Work History
Education
Skills
Languages
Visa Status
Timeline
Generic

Jevanael Asmah

Dubai

Summary

Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proven ability to maintain calm under pressure while delivering accurate, timely support to clients. Proficient in customer service best practices and related options.

Overview

8
8
years of professional experience

Work History

Customer Service Representative

BLS Spain Visa Application Center
Dubai
06.2023 - Current
  • Provided tailored guidance to customers based on individual requirements.
  • Engaged in team discussions to remain updated on product developments.
  • Analyzed trends in customer service to identify improvement opportunities.
  • Facilitated product selection and ensured smooth ordering processes.

Contact Center Representative

VFS Global
Dubai
01.2022 - 04.2023
  • Increased satisfaction by resolving customer concerns swiftly.
  • Strengthened team dynamics through effective interaction.
  • Delivered outstanding customer service through attentive listening and tailored solutions.
  • Consistently maintained high-quality customer interactions, exceeding performance metrics.

Customer Service Associate

Reef Kitchen
Dubai
01.2020 - 01.2022
  • Managed ten-member team, delivering training to optimize productivity.
  • Managed resource allocation by assessing personnel needs and ordering necessary supplies.
  • Guided and supervised subordinate staff to ensure consistent work aligned with organizational standards.
  • Directed investigations to verify and resolve customer complaints.

Receptionist

Cove Beach
Dubai
11.2017 - 12.2019
  • Scheduled appointments, maintained client communication, updated records.
  • Executed document management tasks including copying, faxing, and filing for employee support.
  • Ensured inventory levels by restocking and ordering supplies.
  • Facilitated visitor check-ins and badge distribution for security purposes.

Education

Bachelor of Arts - Business Administration

University Of Ghana
Ghana

Foundation Diploma - Business

Middlesex University
Dubai

Skills

  • Excellent Verbal and Written Communication
  • Customer Experience
  • Quality Assurance
  • CRM Software
  • Account Management
  • Lead Generation
  • Microsoft Excel
  • Brand representation
  • Active listening
  • Critical thinking

Languages

English
Bilingual or Proficient (C2)
French
Upper intermediate (B2)

Visa Status

Residence Visa

Timeline

Customer Service Representative

BLS Spain Visa Application Center
06.2023 - Current

Contact Center Representative

VFS Global
01.2022 - 04.2023

Customer Service Associate

Reef Kitchen
01.2020 - 01.2022

Receptionist

Cove Beach
11.2017 - 12.2019

Bachelor of Arts - Business Administration

University Of Ghana

Foundation Diploma - Business

Middlesex University
Jevanael Asmah