Jevanael Asmah
Dubai,UAE
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
BLS Spain Visa Application Center
Dubai
02.2023 - Current
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Analyzed customer service trends to discover areas of opportunity and provide feedback to management.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
Contact Center Representative
VFS Global
DUBAI
03.2022 - 12.2022
- Improved customer satisfaction by efficiently addressing and resolving issues in timely manner.
- Enhanced team productivity through effective collaboration and communication with colleagues.
- Provided exceptional customer service by actively listening to inquiries and offering personalized solutions.
- Exceeded performance metrics by consistently maintaining high-quality interactions with customers.
Customer Service Associate
Reef Kitchen
Dubai
01.2020 - 01.2022
- Supervised team of 10 employees and provided training focused on maximizing overall performance
- Ordered supplies and allocated resources to personnel based on need
- Planned, organized and managed work of subordinate staff to accomplish consistent work within organizational standards
- Handled customer complaints, providing appropriate solutions to guarantee positive outcomes.
Education
Bachelor of Arts - Business Administration
University Of Ghana
Ghana2012
Foundation Diploma - Business Administration
Middlesex University
DubaiSkills
- Excellent Verbal and Written Communication
- Customer Experience
- Quality Assurance
- CRM Software
- Sales closing
- Account Management
- Excellent Interpersonal and Customer Service Skills
- Microsoft Office
- Brand representation
Languages
English
Native
French
Upper intermediate
Accomplishments
Awarded a Certificate of Achievement for the Best Presentation Group in Middlesex University Dubai.
Awarded a Certificate for the Most Productive Employee in BLS International ( 2023/2024 ).
Timeline
Customer Service Representative
BLS Spain Visa Application Center
02.2023 - Current
Contact Center Representative
VFS Global
03.2022 - 12.2022
Customer Service Associate
Reef Kitchen
01.2020 - 01.2022
Bachelor of Arts - Business Administration
University Of Ghana
Foundation Diploma - Business Administration
Middlesex University
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