Jevita Reena Castelino
Dubai
Summary
Detail-oriented Sales Support Administrator with broad experience in processing sales orders and compiling sales reports. Expert in organizing, prioritizing and maintaining administrative procedures. Thrives in fast-paced working environment and meets tight deadlines.
Overview
14
14
years of professional experience
Work History
Tele Sales Executive
Nama Integrated Solutions LLC
Dubai
11.2023 - Current
- Generating sales by prospecting leads, cold calling and negotiating advantageous deals.
- Set up appointments and visit the prospects.
- Prepare and send the proposals
- Followup and close the deals.
Sales Administrator
York Furnishing textiles FZE
Dubai
03.2015 - 06.2023
- Responsible for the efficient handling of sales orders and help to improve the productivity of field sales representatives by dealing with customer queries and fielding calls
- Organized induction schedules to help new members of sales team to understand company processes
- Invoiced orders, posted invoice groups on ERP system and emailed invoices to customers on time to meet finance procedures
- Managed accounts receivable and followed up on late payments, resulting in 50% decrease in outstanding balances
- Liaised with logistics department to ensure timely deliveries and negotiated mutually beneficial agreements
- Maintained proactive communications with outdoor sales representatives on a regular basis as necessary
- Updated customer master and sales pipeline reports
- Attended walk-in customers
- Responding to complaints from the customers and give after-sales support when requested
- Motivating and guiding team members to achieve monthly sales targets
- Recommended product changes to enhance customer interest and maximize sales.
Office Administrator
Six Sigma Solutions LLC
Dubai
01.2014 - 02.2015
- Performed general office duties such as filing, answering telephones and handling routine correspondence
- Maintained office policies and procedures including security and health and safety
- Calculate, prepare and issue bills, invoices, account statements and financial statements according to the established procedures and policies
- Kept track of employee attendance and submitted the payroll documents to the company owner in order to process the salaries
- Supported with the new joiner orientation and exit procedures
- Petty cash handling and arranging stationary and other office supplies
- Supervised office cleaning and maintenance
- Maintained strict confidentiality and discretion when processing sensitive data and information
- Communicated with staff through various internal platforms to keep colleagues informed of office updates.
IT Coordinator
Educomp Solutions PVT.LTD
06.2010 - 08.2013
- Responsible for maintaining and administering the computer networks and related computing environments including computer hardware systems software, applications software and all configurations
- Dealt with installation & implementation of company software programs in client space, providing technical support to customers, tracking software status, providing updates and resolution confirmations, maintain and monitoring reports, escalating issues to the specialized technical support group, understanding technical issues and providing an end-user solution, reporting upper-level managers
- Established positive working relationships with colleagues, manager, and customers through regular communication and effective anticipation of needs
- Educated service users on new software updates and system capabilities
- Installed new hardware and software to meet system specifications and user needs.
Education
Bachelor of Computer Applications -
Mangalore University
01.2010
Skills
- Excellent Customer service
- Communication
- Sales Management
- Office Administration
- Risk Management
- Negotiation
- Decision-Making
- Time Management
- Complex problem solving
- Team Leadership
- Documentation
- Cold-Calling
- Upselling Products
Accomplishments
- Successfully supervised team of 6 members
- Successfully attended various feedbacks from the customers and received good reviews from the customers.
- Successfully attended more than 100 enquiries a day and managed the database of more than 1000 customers.
Languages
- English
- Hindi
Timeline
Tele Sales Executive
Nama Integrated Solutions LLC
11.2023 - Current
Sales Administrator
York Furnishing textiles FZE
03.2015 - 06.2023
Office Administrator
Six Sigma Solutions LLC
01.2014 - 02.2015
IT Coordinator
Educomp Solutions PVT.LTD
06.2010 - 08.2013
Bachelor of Computer Applications -
Mangalore University
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