Jeyana Khater
Sr. Specialist Performance
Dubai
Summary
Forward-thinking Senior Specialist equipped with advanced operational and technical knowledge of performance. Proven problem-solver competent in navigating complex situations. Manages assignments, schedules and projects with organized and detail-oriented mindset.
Overview
7
7
years of professional experience
4
4
Certifications
Work History
Sr. Specialist City Performance
Talabat, Delivery Hero SE
Dubai
11.2022 - Current
- Drove change through quality-oriented strategies to help operations accomplish ambitious short- and long-term goals
- Generated reports detailing findings and recommendations
- Collaborated with internal departments to align marketing campaigns
- Identified areas in need of critical improvement and implemented strategies to achieve targets
- Introduced innovative solutions to address critical business challenges, driving significant improvements in performance metrics
- Conducted thorough market research to identify new business opportunities, leading to increased revenue streams
- Streamlined internal processes for improved operational efficiency
- Optimized resource allocation through careful analysis and data-driven decision-making, maximizing departmental efficiency
- Developed comprehensive training programs for new hires, resulting in faster onboarding and better overall performance
- Awarded as top-performing Talabat employee for the successful automation initiative
Account Manager
Talabat, Delivery Hero SE
Dubai
05.2021 - 11.2022
- Increased partners satisfaction by building strong relationships and addressing their needs promptly.
- Oversaw the strategic growth of accounts across flowers, electronics, optical, and pet shops, driving consistent month-over-month order growth
- Utilized data extraction and synthesis to inform strategic decisions and drive improvements
- Organized and presented monthly performance reviews, showcasing achievements and outlining account development plans
- Established and maintained strong partnerships with stakeholders, fostering collaborative and productive relationships
- Awarded as the top performing Account Manager for the months of February and March 2021 with an average of 140% target achievement and achieved all-time high orders on Valentine's Day and Mother's Day, demonstrating exceptional performance and market impact.
Vendor Coordinator
Talabat, Delivery Hero SE
Dubai
08.2020 - 05.2021
- Implemented and optimized operational processes for Pharmacy and Flower vendors
- Developed and executed strategies to address operational challenges and inventory management, ensuring smooth and efficient workflows
- Identified and resolved key issues affecting the vendors, including vendor cancellations and delivery delays, resulting in improved service reliability and vendor satisfaction
- Provided training and ongoing support to the vendors, helping them adapt to new processes and meet operational standards effectively
- Fostered strong relationships with both flower and pharmacy vendors, ensuring clear communication and collaborative problem-solving.
Admin
Talabat, Delivery Hero SE
Dubai
08.2019 - 08.2020
- Generated and managed contracts using Salesforce, ensuring that all applied contracts adhered to Talabat's quality and legal assurance standards
- Compiled and reported daily performance metrics of vendors to the account managers, providing insights that enabled timely actions and decision-making
- Led a key project to implement safety tags on vendor orders, indicating that orders were arranged in compliance with safety protocols due to COVID-19.
Intern
Al Ain International Airport
Al Ain
01.2018 - 03.2018
- Conducted thorough inspections of the airside area each morning and afternoon to ensure it was free from debris and hazards, maintaining a safe environment for aircraft operations
- Prepared detailed risk assessment reports, documenting safety observations and incidents
- Maintained accurate and up-to-date records of risk assessments and safety inspections. In addition, managed a comprehensive record of employee driving licenses, including tracking expiration dates
- Evaluated employees on safe driving practices within the airside area, ensuring adherence to safety protocols and regulations.
Education
Bachelor of Science - Environmental, Health And Safety
Abu Dhabi University
Abu Dhabi, United Arab Emirates 05.2013 - 2018.05
Skills
Project Management
Certification
Intermediate SQL
Awards
- Best Performing Talabat Employee - Talabat, 2021 and 2023
- Certificate of Appreciation - Airside Safety Department, Al Ain International Airport, January 2018
- Certificate of Appreciation - Camfil, November 2015
- Certificate of Excellence - Abu Dhabi University (ADU), Fall 2014
Languages
English
Bilingual or Proficient (C2)
Arabic
Bilingual or Proficient (C2)
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Sr. Specialist City Performance
Talabat, Delivery Hero SE
11.2022 - Current
Account Manager
Talabat, Delivery Hero SE
05.2021 - 11.2022
Vendor Coordinator
Talabat, Delivery Hero SE
08.2020 - 05.2021
Admin
Talabat, Delivery Hero SE
08.2019 - 08.2020
Intern
Al Ain International Airport
01.2018 - 03.2018
Bachelor of Science - Environmental, Health And Safety
Abu Dhabi University
05.2013 - 2018.05
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