JEYARANI CELLAPERUMAL C
Abu Dha,United Arab Emirate
Summary
Offering strong interpersonal and communication skills with solid foundation in problem-solving and customer interaction. Knowledgeable about handling customer inquiries, resolving issues, and ensuring customer satisfaction. Ready to use and develop listening, empathy, and multitasking skills in customer service /Administrator role .In search of a chance to expand my professional knowledge by gaining experience from a reputable firm.
Overview
4
4
years of professional experience
3
3
years of post-secondary education
Work History
Customer service Executive cum Administrator
Mark Ai Commercial Brokers LLC (CBD)
Abu Dhabi, United Arab Emirates
08.2023 - Current
- Ensured minimal wait times by prioritising tasks effectively during peak hours.
- Conducted customer surveys to gather feedback on service experience improvement.
- Delivered exceptional service to increase customer loyalty.
- Assessed customer needs accurately, making relevant recommendations that fit their specific requirements.
- Kept up-to-date with company policies, ensuring correct information was given at all times.
- Escalated complex issues quickly to supervisors to avoid lost revenue.
- Provided professional and helpful support to new and existing clients.
- Managed difficult situations for positive outcomes.
- Developed strong product knowledge, customers appreciated the extra information.
- Provided accurate information to customers, which resulted in fewer returned orders.
- Balanced multiple tasks simultaneously without compromising on quality of service.
- Responded to customer queries and provided excellent customer service.
- Resolved complaints with proactive problem-solving and analysis.
- Warmly greeted customers with positive telephone etiquette, asking well-rounded questions to identify issues.
- Exceeded targets by delivering comprehensive and consistent service.
- Advised management of customer service trends, creating proactive strategies to maintain best practices.
- Audited calls and service levels to maintain high standards.
- Managed banking and accounts with expert finance knowledge.
- Built positive customer rapport through friendly, professional communication.
- Improved customer satisfaction ratings through responsive query resolution.
- Accepted direct payments and set up invoicing and payment plans for complex orders.
- Reduced customer wait times by adhering to call target timeframes.
Administrator
COMPUTER EDUCATION CENTER
Tamil Nadu, India
01.2021 - 07.2023
- Increased efficiency of document retrieval with a well-organised filing system.
- Processed expense reports, resulting in accurate financial records maintained consistently.
- Streamlined office operations by implementing efficient administrative procedures.
- Maintained high levels of data accuracy for smooth business operations by conducting regular database audits.
- Answered inbound phone calls, resulting in excellent customer service provided to clients.
- Improved record keeping system with attention to detail and thoroughness.
- Managed office supplies inventory, ensuring readiness for all projects at any given time.
- Prepared detailed reports for streamlined decision-making processes using various software applications proficiently.
- Resolved minor technical issues swiftly avoiding unnecessary delays in workflow.
- Handled sensitive information discreetly, maintaining confidentiality at all times as required by protocol.
- Contributed towards positive work environment by maintaining cleanliness and orderliness in shared spaces.
- Facilitated internal communications with clear and concise memos and bulletins.
Education
Bachelor of Engineering - computer science
ALAGAPPA UNIVERSITY
Tamil Nadu,India 06.2018 - 04.2021
Skills
- Speedy response creation
- Data entry efficiency
- IT support and guidance
- Financial transactions handling
- Listening to customers' needs
- Patience under pressure
- Email correspondence expertise
- E-Commerce understanding
- Live chat handling
- Customer service metrics
- Public speaking
- Account management
- Conflict Resolution
- Microsoft Office Suite
- Digital marketing
- Data analysis
- Customer retention tactics
- Sales data analysis
- Customer queries
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Accomplishments
- Certified Data Analytics -Professional (Time Training Center in Abu Dhabi)
- Certified In Excel Advanced Course in Excel (Microsoft)
Languages
English
Fluent
Tamil
Native
Hindi
Upper intermediate
Malayalam
Advanced
Arabic
Beginner
DECLARATION
I hereby certify that, to the best of my knowledge, the information above is true and accurate.
Timeline
Customer service Executive cum Administrator
Mark Ai Commercial Brokers LLC (CBD)
08.2023 - Current
Administrator
COMPUTER EDUCATION CENTER
01.2021 - 07.2023
Bachelor of Engineering - computer science
ALAGAPPA UNIVERSITY
06.2018 - 04.2021
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