JHEA CABANGANGAN
HR AND ADMIN EXECUTIVE
DUBAI
Summary
Human Resources and Administrative Executive with 13 years of progressive experience in HR and Administration. Advanced knowledge of employment law, compensation, recruitment, and employee relations. Engages with HR service providers and suppliers on HR systems, payroll, insurance, and training and development to promote a high-performing organization with efficient operating systems, professional staff, and sound financial resources. Successfully manages everyday office operations, excelling in organizational planning, client interaction, staff management, and budget supervision. Comfortable working independently and delegating tasks to subordinates. Self-confident and personable with proven leadership skills. Maintains a strong stakeholder focus and service-oriented attitude with excellent organization and interpersonal skills to excel in a multicultural environment. Demonstrates strong analytical, communication, and teamwork skills with a proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings a positive attitude and commitment to continuous learning and growth.
Overview
16
16
years of professional experience
6
6
years of post-secondary education
4
4
Certifications
1
1
Language
Work History
HR AND ADMIN EXECUTIVE
Borlaug Lifescience DMCC
07.2023 - Current
- Collected data, input records, and protected electronic files.
- Scheduled appointments and meetings, organized materials and prepared rooms.
- Oversaw payroll processing, ensuring accurate payments while adhering to strict deadlines for submission.
- Negotiated favorable contracts with vendors, resulting in cost savings on various HR services and products.
- Managed employee recognition programs, celebrating individual and team accomplishments to encourage continued excellence in performance.
- Enhanced employee satisfaction through the development of comprehensive benefits packages and wellness programs.
- Prepared new hire letters, employee contracts, and corporate policies.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Streamlined invoice processing procedures to ensure timely payment of vendors while minimizing errors in financial records.
- Managed expense reports for executive staff members, ensuring accurate documentation of spending for budgeting purposes.
- Facilitated collaboration within team by organizing regular meetings and tracking project progress.
HR AND ADMIN ASSISTANT
Ahmad Albannai Advocates & Legal Consultants
07.2022 - 07.2023
- Updated HR database with new employee information, changes in benefits, and other details.
- Prepared new hire letters, employee contracts, and corporate policies.
- Ensured accurate record-keeping by conducting regular audits of personnel files and HR databases.
- Handled on-boarding process for newly hired employees, which included distribution of all paperwork.
- Maintained up-to-date knowledge of HR best practices, applying this expertise when advising managers on employee matters.
- Served as a knowledgeable resource for all staff members regarding company policies, procedures, benefits, and other HR-related matters.
- Enhanced employee retention by developing and implementing comprehensive onboarding programs.
- Assisted employees with benefits enrollment, ensuring accuracy of information and timely processing of forms.
- Coordinated employee events and recognition programs to promote a positive work culture and strengthen team relationships.
- Partnered with department managers to identify staffing needs and develop effective recruiting strategies.
- Provided guidance on employment law compliance, reducing the risk of litigation and penalties for the organization.
- Answered employee inquiries regarding health benefits and 401k options.
- Addressed employee grievances with empathy and efficiency, fostering supportive workplace culture.
- Enhanced employee satisfaction with introduction of comprehensive benefits administration system.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.
INTERNATIONAL PROPERTY SPECIALIST
Robinsons Land Corporation
12.2020 - 07.2022
- Enhanced property value through strategic renovations and improvements.
- Successfully negotiated favorable lease agreements with tenants, balancing their needs with property owner interests.
- Increased tenant satisfaction by promptly addressing maintenance requests and resolving property-related issues.
- Implemented preventative maintenance programs to minimize long-term repair costs and extend the lifespan of property assets.
- Streamlined property management processes for improved efficiency and cost savings.
- Developed comprehensive financial reports for property owners, highlighting key performance metrics and areas for improvement.
- Performed regular property inspections to maintain safety standards and identify potential issues before they escalated.
- Coordinated marketing efforts to attract new tenants, resulting in reduced vacancy rates.
- Assisted in the acquisition process of new properties by conducting thorough due diligence reviews and presenting findings to stakeholders.
- Established strong relationships with local service providers, negotiating preferred rates for property-related services such as landscaping or snow removal.
- Contributed significantly to the overall success of the property management team by continuously identifying opportunities for process improvement and implementing best practices.
- Provided exceptional customer service by proactively addressing tenant concerns while maintaining professionalism at all times.
- Scheduled outside contractors for major maintenance issues.
- Assessed property, compiled information, and wrote reports regarding findings for submission to director.
- Utilized cutting-edge property management software to streamline administrative tasks and improve record-keeping accuracy.
- Ensured compliance with all federal, state, and local housing regulations by staying informed of changes in legislation that may impact property operations.
- Carefully screened tenancy applicants, pulling background investigations, credit reports and past rental history.
- Managed vendor relationships to ensure timely completion of maintenance tasks and adherence to budget constraints.
- Maintained current contract files as prescribed by company contract policies and procedures.
- Communicated with landlord regarding building and tenant issues.
- Conducted thorough market research to inform optimal pricing strategies for rental properties.
- Oversaw move-in and move-out procedures, ensuring a smooth transition for both incoming and outgoing tenants.
- Collaborated with legal counsel on eviction proceedings when necessary, adhering to all local regulations and landlord-tenant laws.
- Mediated tenant disputes, fostering a positive living environment within the community.
- Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Coordinated with legal counsel to resolve tenant disputes.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Maintained original leases and renewal documents in digital and hardcopy format for property management office.
- Monitored progress of construction and maintenance projects and notified appropriate individuals of project updates, delays, and schedule changes.
- Followed up on delinquent tenants and coordinated collection procedures.
- Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.
- Monitored tenant behavior and implemented corrective action to maintain order in assigned properties.
- Introduced prospective tenants to types of units available and performed tours of premises.
- Coordinated with janitorial and engineering staff on maintenance and upkeep.
- Coordinated appointments to show marketed properties.
- Kept properties in compliance with local, state, and federal regulations.
- Investigated property owners and researched current mineral rights details by reviewing hardcopy and digitized records.
- Monitored and tracked payments and expenses, providing timely and accurate financial reports.
- Planned special events such as lotteries, dedications and project tours.
- Generated professional networks by engaging in professional, industry and government organizations.
Administrative Assistant
Doha World Travels
01.2015 - 12.2020
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.
- Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
- Organized office events such as holiday parties or team-building activities, promoting a positive company culture and boosting employee morale.
- Boosted team productivity by managing communication channels and ensuring timely responses to inquiries.
- Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
- Continually sought methods for improving daily operations, communications with clients, recordkeeping, and data entry for increased efficiency.
- Volunteered to help with special projects of varying degrees of complexity.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Organized logistics and materials for each meeting and took detailed notes for later dissemination to key stakeholders.
- Opened and properly distributed incoming mail to promote quicker response to client inquiries.
- Facilitated timely delivery of special projects to meet organizational and departmental objectives.
- Supported company leaders by managing budgets, scheduling appointments and organizing itinerary.
- Increased office participation in special events by creating newsletter with detailed calendars and other office updates.
- Monitored office supplies inventory, ensuring availability of essential items without overstocking.
- Enhanced office environment, organizing spaces for better workflow and employee comfort.
RECEPTIONIST,ADMIN ASSISTANT,SECRETARY
RGS Trading
06.2009 - 01.2015
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Responded to inquiries from callers seeking information.
- Resolved customer problems and complaints.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered central telephone system and directed calls accordingly.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Handled cash transactions and maintained sales and payments records accurately.
- Managed multiple tasks and met time-sensitive deadlines.
- Corresponded with clients through email, telephone, or postal mail.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Maintained confidentiality of information regarding clients and company.
- Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
- Maintained visitor log for entering and leaving facility for security purposes.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Improved appointment scheduling system, reducing wait times and increasing client satisfaction.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Cultivated positive relationships with clients through professional demeanor and excellent interpersonal skills.
- Helped maintain office security by monitoring visitor access and issuing badges.
- Assisted with planning office events and meetings for smooth execution.
- Assisted with onboarding new clients and securing paperwork completion.
- Improved data privacy compliance with meticulous management of sensitive information.
- Enhanced accuracy of record-keeping with diligent maintenance of logs and records.
- Enhanced front desk operations by efficiently managing incoming calls, ensuring prompt customer service.
- Improved workflow by introducing more efficient document handling and organization practices.
- Maintained clean and welcoming reception area, contributing to positive first impression for visitors.
- Facilitated positive customer experiences by resolving complaints and inquiries promptly and professionally.
- Increased customer satisfaction by warmly greeting visitors and promptly addressing their needs.
- Reduced waiting times for visitors by implementing more efficient check-in process.
- Improved office organization with meticulous management of appointment scheduling and client databases.
- Supported HR activities by assisting with recruitment process, including scheduling interviews and organizing candidate information.
- Streamlined invoice processing to ensure timely payments and financial operations.
- Strengthened vendor relationships through regular communication and timely coordination of services.
- Enhanced visitor experience by providing detailed information and assistance as needed.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Organized, maintained and updated information in computer databases.
- Routed incoming mail and messages to relevant personnel without delay.
- Operated multi-line telephone system to answer and direct high volume of calls.
- Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
- Collected and distributed messages to team members and managers to support open communication and high customer service.
- Scheduled office meetings and client appointments for staff teams.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Compiled information from files and research to satisfy information requests.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
Education
Bachelor of Science - Hotel And Restaurant Management
Leyte Normal University
Tacloban Leyte, Philippines 04.2001 - 01.2007
Skills
Administrative management
New employee orientations
Database coordination
File management
Document preparation
Record preparation
File organization
Administrative leadership
Customer service
Event coordination
Report preparation
Appointment scheduling
Calendar management
Travel arrangements
Privacy compliance
Privacy policies
Report generation
Employee relations
Recruitment and hiring
Recruitment and selection
Personnel management
Compensation structuring
Employment law compliance
Staff recruitment
HR policies and procedures
Payroll administration
Exit interviews
Talent acquisition
HR strategy
Human resources team leadership
Employee retention
Background checks
Employee counseling
HR analytics
Performance appraisal
Training programs
Internal communications
Certification
Mental Health Awareness Seminar
Timeline
UAE Employment Law and Immigration Workshop
09-2024
HSI Adult First Aid | CPR AED All Ages- May 2026
05-2024
Mental Health Awareness Seminar
03-2024
Mastering UAE Employment Law with DMCC Workshop
02-2024
HR AND ADMIN EXECUTIVE
Borlaug Lifescience DMCC
07.2023 - Current
HR AND ADMIN ASSISTANT
Ahmad Albannai Advocates & Legal Consultants
07.2022 - 07.2023
INTERNATIONAL PROPERTY SPECIALIST
Robinsons Land Corporation
12.2020 - 07.2022
Administrative Assistant
Doha World Travels
01.2015 - 12.2020
RECEPTIONIST,ADMIN ASSISTANT,SECRETARY
RGS Trading
06.2009 - 01.2015
Bachelor of Science - Hotel And Restaurant Management
Leyte Normal University
04.2001 - 01.2007