Jhozenith Dealca
Abu Dhabi,AZ
Summary
Professional with commitment to excellence and track record in managing operational efficiency. Known for driving team collaboration and consistently achieving goals. Reliable and adaptable, with focus on maintaining high standards and fostering positive workplace culture.
Overview
26
26
years of professional experience
Work History
Person in Charge / Barista
Food Nation Catering Services
08.2024 - Current
- Maintained compliance with company policies, objectives, and communication goals.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Worked with management team to implement proper division of responsibilities.
- Increased customer satisfaction through consistent communication, timely updates, and effective problemsolving.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Coordinated logistics efficiently to ensure timely delivery of products/services while minimizing transportation costs.
- Reported issues to higher management with great detail.
Caregiver (Reliever)
Abdulhassan Family
05.2024 - 07.2024
- Company Overview: Geriatric Patient admitted at Salma Children's Long-Term Care and Rehabilitation Hospital
- Geriatric Patient admitted at Salma Children's Long-Term Care and Rehabilitation Hospital
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Maintained a safe and clean environment for patients, reducing risks and ensuring optimal health outcomes.
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
- Assisted patients with self-administered medications.
- Built strong relationships with clients to deliver emotional support and companionship.
- Provided safe mobility support to help patients move around personal and public spaces.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Monitored client vital signs, administered medications, and tracked behaviors to keep healthcare supervisor well-informed.
- Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
Barista/Cashier/ Waitress
Seven Seas Speciality Café
11.2023 - 04.2024
- Operated espresso machines and commercial coffee brewers to create beverages.
- Educated customers on coffee offerings, promoting upselling opportunities and enhancing their overall experience.
- Cleaned counters, machines, utensils, and seating areas daily.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Made and served brand-specific café beverages with focus on speed, quality and consistency.
Waitress Order Taker / Training Barista
Slash Coffee Shakhbout
07.2022 - 10.2023
- Kept server areas clean and stocked to increase efficiency while working tables.
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.
- Collaborated with team members to consistently provide efficient service during peak hours.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
Private Caregiver (Geriatric Patient)
Private Care
06.2020 - 03.2022
- Enhanced patient comfort by providing compassionate and attentive personal care.
- Provided assistance in daily living activities by dressing, grooming, bathing, and toileting patients.
- Maintained clean, safe, and well-organized patient environment.
- Transported patients via wheelchair to and from rehabilitation and daily activities.
- Planned healthy meals, purchased ingredients, and cooked meals to provide adequate nutrition for client wellbeing.
Nursing Aide
Gen. Emilio Aguinaldo Memorial Hospital
04.2018 - 03.2020
- Monitored, tracked, and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
- Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
- Expedited response time during emergency situations through seamless cooperation alongside nursing staff and adherence to established protocols.
- Performed vital sign checks and reported any abnormalities to nursing staff promptly.
- Facilitated patient mobility by assisting with transfers, ambulation, and positioning.
- Assisted nurses with daily tasks, improving overall efficiency of the healthcare team.
Receptionist/Massage Therapist
Massage Points Health&Wellness Co.
02.2017 - 03.2018
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Responded to inquiries from callers seeking information.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Corresponded with clients through email, telephone, or postal mail.
- Handled cash transactions and maintained sales and payments records accurately.
Caregiver (Child with Special Needs)
11.2013 - 01.2017
Account Officer / Costumer Service Assistant
Canyon Woods Vacation Club (G2 Global Inc.)
10.2012 - 10.2013
- Enhanced accuracy in account reconciliations by closely reviewing transactions for discrepancies or errors before finalizing financial statements.
- Streamlined accounting processes for improved efficiency and accuracy in financial reporting.
- Implemented new accounting software, improving overall data management and analysis capabilities.
- Provided consistent support to senior management by delivering detailed financial analyses and recommendations on potential investment opportunities or cost reduction initiatives.
- Conducted thorough financial audits, identifying areas of improvement and implementing corrective actions to ensure compliance with regulations.
- Maintained up-to-date knowledge of industry trends, regulations, and best practices, ensuring adherence to established standards and guidelines within the company''s accounting department.
- Assisted in budget preparation and monitoring, contributing to cost-saving measures across the organization.
- Developed and maintained long-term financial forecasts to assist senior management in making informed strategic decisions regarding business growth opportunities.
Telemarketing (Timeshare)
CDV FACEgem Artist &Talent Gallery
12.2007 - 10.2012
Service crew
Yoshinoya
12.2002 - 08.2006
- Maintained a clean and organized work environment for improved customer experiences.
- Kept all prep areas clean by sweeping, mopping, and washing down counters.
- Promoted a safe dining experience by enforcing proper sanitization practices among team members during shifts.
- Operated kitchen equipment safely and efficiently, minimizing accidents and downtime.
- Adhered to company policies and procedures consistently, contributing to a positive workplace culture.
Service crew
Yoshinoya
06.2002 - 11.2002
Production Controller/Service Crew
Jollibee
09.1999 - 02.2002
- Supported new product introduction efforts by collaborating with engineering teams during the design phase for manufacturability considerations.
- Planned material equipment and manpower needs for job.
- Conducted root cause analysis on production issues, developing corrective actions to prevent future occurrences.
- Coordinated with suppliers to secure favorable pricing agreements, driving cost savings without sacrificing quality.
- Prepared job order documents and gave timely approvals.
- Optimized resource allocation for smooth operations, ensuring adequate staffing and material availability.
- Reviewed production plans to identify and report potential risks.
- Managed inventory control systems to maintain optimal stock levels and minimize waste of materials.
Education
CAREGIVING NATIONAL CERTIFICATE II -
Muntinlupa City Technical Institute (TESDA)
07.2021
MASSAGE THERAPY NATIONAL CERTIFICATE II -
R.E.V.I.L.L.A.C.N.T.R. Livelihood Training Center
11.2017
COMPUTER TECHNOLOGY - UNDER GRADUATE
PHILSSEC Institute of Technology
Imus, Cavite01.1997
HIGH SCHOOL GRADUATE -
Pasay City West High School
01.1995
Skills
- Written Communication
- Verbal Communication
- Technical Computer Skills
- Hospitality Industry Knowledge
- Organizational Skills
- Social Skills
- Leadership Skills
- Interpersonal Skills
- Customer Service
- Adaptability
- Patience
- Problem Solving
- Accuracy
- Attention to Detail
- Integrity
- Telephone Skills
- Customer Focus
- Ability to Handle Pressure
- Customer service
- Goal oriented
- Attention to detail
- Safety protocols
- Documentation and reporting
- Inventory control
- Waste reduction
- Inventory oversight
- Problem-solving abilities
Personal Information
- Place of Birth: Sorsogon City
- Date of Birth: 05/24/78
- Nationality: Filipino
- Marital Status: Single
Timeline
Person in Charge / Barista
Food Nation Catering Services
08.2024 - Current
Caregiver (Reliever)
Abdulhassan Family
05.2024 - 07.2024
Barista/Cashier/ Waitress
Seven Seas Speciality Café
11.2023 - 04.2024
Waitress Order Taker / Training Barista
Slash Coffee Shakhbout
07.2022 - 10.2023
Private Caregiver (Geriatric Patient)
Private Care
06.2020 - 03.2022
Nursing Aide
Gen. Emilio Aguinaldo Memorial Hospital
04.2018 - 03.2020
Receptionist/Massage Therapist
Massage Points Health&Wellness Co.
02.2017 - 03.2018
Caregiver (Child with Special Needs)
11.2013 - 01.2017
Account Officer / Costumer Service Assistant
Canyon Woods Vacation Club (G2 Global Inc.)
10.2012 - 10.2013
Telemarketing (Timeshare)
CDV FACEgem Artist &Talent Gallery
12.2007 - 10.2012
Service crew
Yoshinoya
12.2002 - 08.2006
Service crew
Yoshinoya
06.2002 - 11.2002
Production Controller/Service Crew
Jollibee
09.1999 - 02.2002
MASSAGE THERAPY NATIONAL CERTIFICATE II -
R.E.V.I.L.L.A.C.N.T.R. Livelihood Training Center
COMPUTER TECHNOLOGY - UNDER GRADUATE
PHILSSEC Institute of Technology
HIGH SCHOOL GRADUATE -
Pasay City West High School
CAREGIVING NATIONAL CERTIFICATE II -
Muntinlupa City Technical Institute (TESDA)
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