Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic
JiaJia An

JiaJia An

Dubai,China

Summary

Energetic employee well-versed in strong communication and organisation skills. Seeks solutions to problems and applies extensive analytical knowledge to findings.


Enthusiastic with knowledge of resolving customer problems. Works to increase success through effective work strategies and customer service.

Dedicated the manger position with almost 2 years of experience. Demonstrated history of meeting company goals and promoting best practices.


Hardworking 3 years as manger assistant brings proven success in overseeing administrative areas. Knowledgeable about best methods for managing resources, schedules and personnel to achieve objectives. Looking for improvement opportunities.

Overview

5
5
years of professional experience
4
4
years of post-secondary education

Work History

Manager

HAIDILAO HOT POT
Dubai, UAE
09.2023 - Current
  • Managed team dynamics by implementing conflict resolution strategies.
  • Developed accurate sales forecasts for improved strategic planning.
  • Facilitated staff training, resulting in better customer service.
  • Boosted department efficiency by streamlining operational processes.
  • Secured new business opportunities with successful networking events.
  • Enforced safety regulations to reduce workplace accidents.
  • Translated senior management directives into actionable front-line policies and implemented changes with staff.

Manager's assistant

HAIDILAO HOT POT
TIANJIN, CHINA
12.2019 - 02.2023
  • Handled company finances prudently with meticulous record keeping.
  • Addressed customer issues calmly and professionally, delivering quick, successful resolutions.
  • Arranged supplies, documents and spaces for meetings.
  • Assisted in preparing reports to support decision-making processes.
  • Photocopied and printed presentations and reports for meetings.

Education

Bachelor of Arts - Business English

Langfang Normal University
China
09.2014 - 06.2018

Skills

  • Complaint management
  • Relationship Management
  • Complaint handling
  • Customer Service
  • Customer relations
  • Product knowledge
  • Service knowledge
  • Customer advising

Languages

English
Upper intermediate
Chinese (Mandarin)
Proficient (C2)

Timeline

Manager

HAIDILAO HOT POT
09.2023 - Current

Manager's assistant

HAIDILAO HOT POT
12.2019 - 02.2023

Bachelor of Arts - Business English

Langfang Normal University
09.2014 - 06.2018
JiaJia An