JIBAN THAPA
NEW DELHI,India
Summary
Aspiring agent with strong communication and interpersonal skills gained through coursework, customer service and leadership experiences. Skilled in market research, negotiations and networking. Detail-oriented with drive to build and maintain positive relationships with clients. Looking to develop career as agent and bring value to professional organisation.
Overview
7
7
years of professional experience
Work History
Senior Process Executive - Voice
Cognizant
Gurgaon, India
09.2023 - 08.2024
- Worked in the organization for 11 months for the process of Google
- Created and led successful business culture focused on performance.
- Handling customer relations from USA, Spain, and Latin America
- Helping clients establish business profiles on Google maps
- Specializing in profile setup and digital map market strategy.
Senior Tech Service Agent - Voice
Concentrix
Gurgaon, India
01.2019 - 01.2021
- Worked in the organisation as Sr. tech Service Agent at Concentrix for 1.5 years for the process of Dell
- Specialized in resolving computer-related issues for customers
- Catered to a vast clientele from the USA and Canada
- Excelled in customer support, enhancing customer satisfaction and loyalty.
Gym trainer and receptionist
Veers Gym
NEW DELHI, India
06.2017 - 03.2019
- Guided clients on proper nutrition and exercise habits for optimum results.
- Offered exercise variations to support participants with injuries and specialist needs.
- Trained clients to practise proper form, posture and technique.
- Coordinated groups to comply with set schedule of times and locations.
- Delivered front of house duties with warm and professional manner.
- Welcomed new and returning clients, cultivating inclusive space.
Education
Army Public School Dhaula Kuan
01.2006 - 04.2016
B.A Program - undefined
School Of Open Learning
01.2017 - 04.2020
Master of Business Administration - MBA (Global)
De Montfort University, Dubai
Dubai 10.2024 -
Skills
- Computer skills
- Technical skills
- Customer Satisfaction
- Adaptability
- Active listening
- Problem-solving
- Critical thinking
- Patience
- Communication skills
- Organization skills
- Creativity
- Emotional intelligence
- Verbal and written
- Maintenance planning
- Property showing
Languages
Hindi
Fluent
English
Fluent
Nepali
Fluent
Affiliations
- Acting
- singing
- Travening
- Reading Books
Personal Information
Nationality: Indian
Custom
- Acting
- Singing
- Photography
- Traveling
Timeline
Master of Business Administration - MBA (Global)
De Montfort University, Dubai
10.2024 -
Senior Process Executive - Voice
Cognizant
09.2023 - 08.2024
Senior Tech Service Agent - Voice
Concentrix
01.2019 - 01.2021
Gym trainer and receptionist
Veers Gym
06.2017 - 03.2019
B.A Program - undefined
School Of Open Learning
01.2017 - 04.2020
Army Public School Dhaula Kuan
01.2006 - 04.2016
Similar Profiles
Vaishali GuptaVaishali Gupta
Programmer Analyst at CognizantProgrammer Analyst at Cognizant
Ben Christopher PeralesBen Christopher Perales
Senior Process Executive at CognizantSenior Process Executive at Cognizant
Sudharsan SSudharsan S
Developer at CognizantDeveloper at Cognizant