Jibin Joseph
Housekeeping Manager
Dubai
Summary
Highly-qualified Housekeeping offering 14 years of hospitality experience. Hands-on manager and team leader dedicated to providing high-quality, efficient housekeeping operations in support of all guest needs. Experienced housekeeping management professional bringing expertise in budget administration, inventory controls and schedule management. 10+ year record of success in hospitality operations.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Housekeeping Manager
Emaar Hospitality Group
01.2024 - Current
- Adhered to safety protocols by enforcing proper equipment usage.
- Investigated customer complaints promptly, seeking timely resolutions to maintain positive guest experiences throughout their stay at the hotel.
- Managed labor costs effectively by monitoring staffing needs based on occupancy levels and adjusting schedules accordingly to maximize efficiency without compromising service quality.
- Managed laundry sorting, washing, drying, and ironing.
- Established and enforced safety protocols and guidelines for staff.
- Addressed customer feedback and complaints to maximize satisfaction.
- Managed team productivity and workflow to exceed quality standards.
Assistant Housekeeping Manager
Address Boulevard
01.2021 - 12.2023
- Streamlined daily operations for increased efficiency with the implementation of effective scheduling strategies.
- Increased employee performance through effective supervision and training.
- Created and implemented operational policies, processes and procedures to keep facilities running smoothly.
- Ensured compliance with industry regulations by conducting regular audits of housekeeping practices and procedures.
- Placed orders for housekeeping supplies and guest toiletries.
Senior Housekeeping Supervisor - Pre Opening
Address Boulevard
08.2016 - 12.2020
- Managing pre opening adequate stocks for operations.
- Adhered to safety protocols by enforcing proper equipment usage.
- Evaluated employee performance and recommended promotions, transfers and dismissals.
- Trained and mentored junior housekeeping staff, improving their skills and performance levels.
- Coordinated with outside vendors to provide supplies and equipment for staff.
- Monitored staff performance and provided feedback to drive productivity.
Housekeeping Supervisor - Pre Opening
-The Oberoi Dubai
06.2013 - 07.2016
- Worked with front desk to respond promptly to all guest requests.
- Implemented safety protocols for handling hazardous materials, reducing workplace accidents and ensuring compliance with OSHA regulations.
- Conducted regular audits of public spaces and staff work areas to maximize quality control.
- Monitored staff performance and provided feedback to drive productivity.
- Placed orders for housekeeping supplies and guest toiletries.
Linen and Uniform Supervisor - Pre Opening
The Leela Palaces, Hotels And Resorts
08.2011 - 05.2013
- Cultivated strong relationships with key clients or stakeholders through consistent communication and excellent service delivery.
- Provided reporting for forecast analysis and ad-hoc reporting in support of decision-making.
- Reduced employee turnover by fostering a positive work environment and providing ongoing feedback to staff members.
- Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
- Boosted team performance by developing customer service training materials and conducting service training.
Guest Service Associate
The Leela Group
03.2010 - 04.2011
- Created welcoming and comfortable environment for guests.
- Resolved customer complaints diplomatically, resulting in enhanced guest relations and return visits.
- Responsible for maintaining rooms and public areas.
Intern
The Leela Kovalam
08.2009 - 03.2010
- Industrial exposure training has been conducted various department.
Education
Bachelor of Tourism And Hotel Management - Tourism And Hotel Management
Amal College of Advanced Studies
Kerala08.2008
Higher Secondary - Commerce
Sree Vivekananda Higher Secondary School
Kerala06.2005
High School Diploma -
Christ The King High School
Kerala04.2003
Skills
- Cleaning techniques
- Employee Work Scheduling
- Safety Equipment
- Facilities Inspection
- Expense Tracking
- Staff Training and Development
- Employee performance evaluation
- Cost Estimation
- Customer Relationship Management
- Conflict Resolution
- Quality improvements
- Budgeting and financial management
Accomplishments
- Supervised team of 50 staff members.
- Collaborated with team of 5 in the development of Supervisory development programmed.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Resolved product issue through consumer testing.
Certification
- LinkedIn learning Courses Training - 2021 to 20234
Valid UAE and Indian Driving License
Valid UAE and Indian Driving License
Additional Information
Ambitiously seeking to apply my skills in a challenging environment where my professional experience will be extensively utilized to provide quality service in hospitality industry and to enhance my knowledge for the benefit of the organization I work for and my career growth.
Languages
English
Bilingual or Proficient (C2)
Hindi
Bilingual or Proficient (C2)
Malayalam
Bilingual or Proficient (C2)
Tamil
Advanced (C1)
Timeline
Housekeeping Manager
Emaar Hospitality Group
01.2024 - Current
Assistant Housekeeping Manager
Address Boulevard
01.2021 - 12.2023
Senior Housekeeping Supervisor - Pre Opening
Address Boulevard
08.2016 - 12.2020
Housekeeping Supervisor - Pre Opening
-The Oberoi Dubai
06.2013 - 07.2016
Linen and Uniform Supervisor - Pre Opening
The Leela Palaces, Hotels And Resorts
08.2011 - 05.2013
Guest Service Associate
The Leela Group
03.2010 - 04.2011
Intern
The Leela Kovalam
08.2009 - 03.2010
Bachelor of Tourism And Hotel Management - Tourism And Hotel Management
Amal College of Advanced Studies
Higher Secondary - Commerce
Sree Vivekananda Higher Secondary School
High School Diploma -
Christ The King High School
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