Jibu Jacob
Dubai,UAE
Summary
A seasoned & accomplished Banking professional with over 12 years of diverse experience in Business Banking. Proven record of developing & implementing solutions to multidimensional complex operational challenges.
Overview
19
19
years of professional experience
Work history
Relationship manager - SME Acquisition
RAKBANK
Dubai
2025.10 - Current
- New customer acquisition for trade and working capital solutions and executing comprehensive disbursement
- Conducting credit analysis to evaluate financial stability of clients.
- Performing risk assessments to identify potential financial threats.
- Cross-selling of business banking products
Assistant Manager-Business Banking Distribution
RAKBANK
Dubai, UAE
2025.01 - 2025.10
- Managed end-to-end digital onboarding process for SME business accounts, enabling team of 12 to facilitate approximately 1000 account openings monthly within 3 days approval TAT.
- Engaging collaboratively with Compliance, Operations, Governance, IT and Products teams to optimise processes for enhanced TAT, onboarding efficiency and productivity.
- KYC assessment and recommendation
- Handling customer complaints prior to escalation
Relationship Manager-Business Banking Acquisition
RAKBANK
Dubai, UAE
2023.07 - 2024.12
- Managed team of 6 focused on converting digital business account opening leads and sourcing new liability relationships to achieve monthly sales targets.
- KYC evaluation and recommendation
- Client issue resolution
- Facilitated team meetings, fostering effective communication among members.
Relationship officer - Business Banking Dept
RAKBANK
Sharjah , UAE
2013.02 - 2023.06
- Achieved and exceeded sales targets related to self sourcing of new to bank business accounts, business loans, credit facilities, and business banking products.
- Cross-selling of other banking products such as POS, Insurance, Auto loan
- Understood customer needs to craft exceptional sales journeys.
- Effectively handled daily customer meetings, sales calls
- Delivered exceptional customer service, addressing customer queries and handling customer complaints.
Administrations Manager
SIGN EVENTS
Cochin, India
2011.10 - 2012.07
- Administer employee files & records
- Supervising customer services and responding to customer queries
- Training admin staffs
- Implementing financial policies and procedure
Shift Manager
MCDONALDS RESTAURANTS LTD
Northampton
2007.02 - 2011.10
- Cash handling and management
- Complaint handling, production control, business and sales reports and quality control
Education
PG Diploma - Financial Analysis
University of Northampton
Northampton2009
Bachelor's - Commerce
MG UNIVERSITY
Kerala2006
Skills
- Customer service excellence
- Process improvement
- Complaint handling
- Performance Management
- Outstanding customer service
- Staff training development
- Product and service knowledge
- Workflow optimisation
- Quality control measures
- Leadership skills
Personal Information
- Date of birth: 27/01/1986
- Gender: Male
- Nationality: Indian
- Marital status: Married
References
Will be furnished upon request.
Languages
Malayalam
Native
English
Advanced
C1
Hindi
Upper intermediate
B2
Tamil
Intermediate
B1
Timeline
Relationship manager - SME Acquisition
RAKBANK
2025.10 - Current
Assistant Manager-Business Banking Distribution
RAKBANK
2025.01 - 2025.10
Relationship Manager-Business Banking Acquisition
RAKBANK
2023.07 - 2024.12
Relationship officer - Business Banking Dept
RAKBANK
2013.02 - 2023.06
Administrations Manager
SIGN EVENTS
2011.10 - 2012.07
Shift Manager
MCDONALDS RESTAURANTS LTD
2007.02 - 2011.10
PG Diploma - Financial Analysis
University of Northampton
Bachelor's - Commerce
MG UNIVERSITY