JIDIN HAMZA
Dubai
Summary
Detail-oriented and results-driven Payment Processing and Front Office Executive with over 14 years of experience in financial services, exchange operations, and accounting. Strong expertise in payment processing, AML/KYC compliance, reconciliation, and customer service. Proven track record in managing multi-currency transactions, ensuring compliance with UAE Central Bank regulations, and maintaining high service quality. Skilled in accounting systems, process improvement, and risk management within fast-paced financial environments.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Executive
Al Ansari Exchange LLC
05.2015 - 07.2025
- Supported onboarding and management of Payment Service Providers (PSPs) and banking partners by coordinating with Compliance, Legal, and Finance teams to maintain accurate vendor documentation and ensure regulatory compliance.
- Managed daily payment operations including transaction preparation, file processing, and fund flow monitoring across multiple bank corridors and platforms.
- Processed and authorized high-volume international, NEFT, and local payments while ensuring adherence to AML, KYC, and UAE Central Bank regulations.
- Conducted daily reconciliation of accounts and transactions, identified and resolved discrepancies, and minimized operational and financial risks.
- Served as the first point of contact for payment partners, customers, and internal stakeholders through email, phone, and chat, providing effective issue resolution and operational support.
- Handled foreign currency exchange transactions for walk-in customers in compliance with operational procedures and company guidelines.
- Delivered high-quality customer service following the SGOT principle (Smile – Greet – Offer – Thank) and promoted company products and services.
- Performed KYC verification and customer due diligence in accordance with AML/CFT guidelines and Central Bank regulations.
- Supported audit and record-keeping functions by maintaining accurate transaction documentation.
- Collaborated with operations, finance, and compliance teams to resolve payment and settlement issues efficiently.
- Demonstrated excellent organizational and analytical skills to ensure accurate settlements, compliance, and customer satisfaction.
Accountant
Lotus Travel & Tours
02.2011 - 01.2015
- Prepared assets, liability, and capital account entries by compiling and analyzing financial information.
- Managed monthly book closures, reconciliations, and audit document preparation.
- Verified purchase bills, processed vendor payments, and managed accounts receivables follow-up.
- Prepared non-cash journals, debit and credit notes, and various adjustment entries.
- Verified and maintained the fixed asset register.
- Managed daily petty cash expenses and maintained accurate financial entries.
- Supported strong client relationships through professional communication and service.
- Ensured accounting controls by developing and recommending financial policies and procedures.
- Analyzed financial data to summarize overall financial performance.
Education
Bachelor of Business Administration (BBA) -
University of Calicut
Kerala, India09.2010
Skills
- Payment Processing & Financial Operations
- Customer Service & Front Office Management
- Cash Handling & High-Value Transactions
- Multi-Currency Management & Counterfeit Detection
- AML Compliance & KYC Verification
- Fraud Prevention & Risk Management
- Payroll Processing & WPS Handling
- Accounting Software: Tally ERP, Zoho Books
- MS Office (Excel, Word, PowerPoint, Outlook)
- Dashboard Preparation & Automated Excel Reporting
- Petty Cash Handling, Bank Reconciliation & Invoicing
- Data Analysis, Reporting & Problem Solving
- Active Learning Enthusiast & Quick Learner
- Flexible, Independent & Observant
Certification
- Microsoft Office (Word, Excel, Outlook, PowerPoint)
- Practical Financial Accounting & Computerized Accounting
- Desktop Publishing & Diploma in Computer Hardware
Languages
English (Fluent)
Hindi (Professional)
Malayalam (Native)
Additional Information
- Date of Birth: 2 March 1986
- Nationality: Indian
- Marital Status: Married
- Visa Status: Employment Visa (With NOC)
- Driving License: UAE Driving License
Timeline
Executive
Al Ansari Exchange LLC
05.2015 - 07.2025
Accountant
Lotus Travel & Tours
02.2011 - 01.2015
Bachelor of Business Administration (BBA) -
University of Calicut