Jihan Salahuddin

• Project planning, definition of delivery items/milestones, identification of risks, dependencies, plan for mitigation
• Manage delivery item owners to ensure agreed schedules are met Project status presentation on respective governance meetings
• BG stakeholder/Process owner and delegate list maintenance Organize periodic review of roadmap Status and facilitation/ communication of changes to it
• Understand the overall business process flow (BPD) and support mapping with use cases
• Documenting/Maintaining RACI of actors/supervisors/exception investigation groups for the system process flow (BPD) based on output from Process owners and Process owner delegates
• Support in defining User Role definitions §Support and understand bottleneck of UAT and support e2e solution
• Collect and map user business behavioral patterns to UX for single, batch processing contributing to design with expectations collected from operations
• Take part in Business testing of User Acceptance criteria during sprint/release
• Maintenance of Inventory and change history of KDDs, BPDs and future SOPs owned by Process Leads, Process Owners and Process Owner delegates
• Evaluated impact of process change on overall operation and determined return on investment.
• Promoted change through positive promotion, benefits demonstration and interactive approach.
• Conducted focus groups, surveys and feedback sessions to gather input from stakeholders.
• Devised and implemented processes and procedures to streamline operations.
• Increased efficiency by developing and implementing standardized operating procedures across departments.

In this role, I have been part of the Business Transformation & Optimization team in Asia, Middle East, and Africa. Main tasks and roles of this team are targeted in the areas of Performance Management, Deployment, Competence Management and Quality within Supply Chain Stream. In addition to these tasks I am handling the "Transformation/Project Manager" role for global & MEA projects in tools deployment, and out sourcing activities. As well running green belt quality projects and MEA process improvements initiations within Supply Chain stream

• Process Improvement Projects (Identify & analyze process gaps/work with stakeholders on how to close the gaps/preventive actions to ensure the gaps are closed permanently/ Best Practice Sharing & Lessons Learnt/Idea Management)
• e2e Mode of Operation implementation
• Improve delivery performance, and cost and asset efficiency
• Deployment, enhancement and integration of global order management business processes and workflows
• Enable and establish the local logistic competence for managing customer projects
• Execute specific training plans and competence development enhancements
• Develops KPI’s describing process adherence, process quality, effort, saving
• Evaluating Customer Survey Results on Delivery Performance & Proposing Action Plans
  Work in tandem with Competence Development team on Lean Six Sigma Certifications
• Analysis of recurring quality issues and corrective / preventive actions (8D reports)
• E2E Supply Chain process knowledge (Quote to Cash)
  Experience in conducting E2E Process Audits
• Experience is Automation Projects
• Responsible for Change management activities for Supply Chain Transformation in Next Gen ERP program
• Evaluated emerging trends in deployment management techniques, proactively adapting team strategies to stay ahead of the curve and maintain a competitive advantage in an ever-evolving industry landscape.

Management, in complex projects, of the introduction/implementation of SAP/R3 and the consequent integration and revision of the logistic and company processes, working across regions, within the global cross-functional team. Coordinate the SAP deployment project team, in the assigned country, with the objective to timely implement the new operations processes accordingly with the Accelerated SAP methodology.

• Mainly responsible for Providing logistics & Operation expertise to assigned projects to ensure that the products/results can be delivered in the most cost-efficient way and demand/supply network requirements are fulfilled. Responsible to coordinate the logistic activities in and for Customer Teams having different business designs. Implemented software solutions to streamline logistics processes, improving overall productivity and efficiency.

• The scope of the job encompasses the entire day-to-day management of all key customer accounts. Responsible for ensuring that all customers are kept up to date with all queries, order processing information, delivery details and overall running picture of their account at any point in time during a normal working day. Drove process improvements aimed at increasing operational efficiency and reducing wait times for customers.