Jihen Betaibi
Abu Dhabi
Summary
Diligent and experienced Senior Client Advisor with a strong background in the luxury retail industry. Successfully manages store and trusted as go-to manager-on-duty when needed. Proactive team member with proven track record of delivering exceptional results . Adaptable and quick learner with excellent problem-solving skills. Excels in team building, motivation, and possesses exceptional customer relations aptitude and relationship-building skills.
Overview
11
11
years of professional experience
Work History
Senior Client Advisor/Manager on Duty
Hermès
01.2023 - Current
- Resolved complex client concerns promptly, maintaining trust and loyalty in the advisory relationship.
- Mentored junior advisors, fostering professional growth and contributing to team success.
- Spearheaded initiatives aimed at enhancing the overall client experience, resulting in increased referral business from satisfied customers.
- Conducted regular reviews of client accounts, proactively identifying areas for improvement or adjustment based on evolving circumstances or changing market conditions.
- Cultivated long-lasting relationships with clients through consistent communication and personalized service.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Exhibited high energy and professionalism when dealing with clients and staff.
Client Advisor
Hermès
07.2018 - 12.2022
- Excelled in meeting sales targets, contributing significantly to the overall success of the team.
- Streamlined processes for improved efficiency, enabling quicker response times to client requests.
- Managed a diverse portfolio of clients, effectively balancing priorities and meeting deadlines.
- Demonstrated adaptability by quickly learning new systems, tools, or products as necessary for the job.
- Utilized advanced problem-solving skills to address unique client challenges and identify appropriate solutions.
- Contributed to company growth by identifying new business opportunities and cross-selling services.
Senior Sales Executive
Chalhoub group
02.2014 - 06.2018
- Provided helpful, attentive sales support to generate positive customer feedback.
- Managed transactions with high accuracy to achieve smooth till reconciliations.
- Liaised with customers to determine needs, provide recommendations and upsell services.
- Received, processed and organised deliveries within tight deadlines.
- Brainstormed and presented ideas to assistant merchandisers to keep fresh visual displays, avoiding redundant designs.
- Illustrated various designs to present different visual styles and meet store requirements.
Sales Consultant
Al Tayer Insignia
04.2013 - 01.2014
- Shared comprehensive brand and product knowledge to maximise sales.
- Liaised with potential customers to determine needs and provide recommendations.
- Secured new clients through targeted prospecting and networking.
- Registered information and details of customer on database and submitted proper documents for sale to preserve accurate records.
- Participated in sales training and workshops to amplify skills and leverage productivity.
Education
Bachelor of Applied English - Business Communications
The Higher Institute of Applied Studies in Humanit
Tunisia06.2011
Skills
- Resolution-oriented
- Profit and revenue-generating strategies
- Client interaction
- Teamwork and Collaboration
- Compelling leadership skills
- Multidisciplinary team leadership
- Rapport and relationship building
- Established track record of exceptional sales results
- Excellent communication skills
- Self-disciplined
- Eye for accuracy
- Client Relationship Management
Languages
English
Proficient
C2
French
Upper Intermediate
B2
Arabic
Bilingual or Proficient (C2)
Timeline
Senior Client Advisor/Manager on Duty
Hermès
01.2023 - Current
Client Advisor
Hermès
07.2018 - 12.2022
Senior Sales Executive
Chalhoub group
02.2014 - 06.2018
Sales Consultant
Al Tayer Insignia
04.2013 - 01.2014
Bachelor of Applied English - Business Communications
The Higher Institute of Applied Studies in Humanit
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