Jija Hanif
Ras al-Khaimah,United Arab Emirates
Summary
18 years of extensive banking experience and have developed strong leadership, customer relationship management, and operational expertise. I am a dedicated, hardworking, and results-driven professional I will contribute with integrity, professionalism, accountability, and unwavering commitment.
Overview
4
4
Languages
4
4
years of post-secondary education
20
20
years of professional experience
Work history
Sr.Team leader
RAK Bank
2026.01 - 2026.07
Team Leader
RAK Bank
2021.11 - 2026.01
- Identify team goals and evaluate team & individual progress
- Resolve conflicts within the team
- Training team members, setting a strategy, monitoring their progress towards goals and to increase work morale & motivation
- Review performance of team members on a daily and monthly basis
- Ensure team members are up to date on the processes and services
- To achieve the sales target for the team in line with the management requirement.
- To overachieve the sales target for the team in line with the management requirement.
Senior Relationship Officer
RAK Bank
Dubai
2008.03 - 2021.10
- To convince customers to transfer their outstanding balances on other credit cards to RAK Bank credit card.
- To ensure the balance transfer is authorized with the correct amount.
- To verify details of customers and to solve queries.
- To achieve daily and monthly individual target given.
- Ensure team members are upto date on the processes and services
Customer Service Executive
Fast Express LLC
Dubai
2006.11 - 2008.01
Customer Service Executive
Elite Express LLC
Dubai
2006.09 - 2006.10
Customer Service Executive
DTDC
Dubai
2006.07 - 2006.08
- Updating the system with the delivery details of shipments forwarded.
- Entering the daily data information of shipments
- Handling client queries till completion
- Tracking of inbound & outbound International Shipments.
- Handling e-mails, calls and answering them.
- One point contact for all inbound and outbound Intl/Domestic activities
Education
Bachelor - Business Administration
Albedo School of Business Management
India 2009.01 - 2011.01
Masters - Business Administration
Albedo School Of Business Management
India 2012.01 - 2014.01
Skills
- Attention to Detail - Expert
- Hard Working - Expert
- Active Listening - Expert
- Flexibility and Adaptability
- Self-motivation
- Customer Service - Expert
- Ability to Work Under Pressure - Expert
- Teamwork - Expert
- Effective Time Management - Expert
- Ability to Learn Quickly - Expert
LANGUAGES
English - Highly proficient
Hindi - Highly proficient
Malayalam - Highly proficient
Arabic - Good working knowledge
REFERENCES
Upon request
Timeline
Sr.Team leader
RAK Bank
2026.01 - 2026.07
Team Leader
RAK Bank
2021.11 - 2026.01
Masters - Business Administration
Albedo School Of Business Management
2012.01 - 2014.01
Bachelor - Business Administration
Albedo School of Business Management
2009.01 - 2011.01
Senior Relationship Officer
RAK Bank
2008.03 - 2021.10
Customer Service Executive
Fast Express LLC
2006.11 - 2008.01
Customer Service Executive
Elite Express LLC
2006.09 - 2006.10
Customer Service Executive
DTDC
2006.07 - 2006.08