JIJESH MAVILA VEETTIL
DYNAMIC PROFESSIONAL IN FINANCIAL SERVICES
Sharjah
Summary
Dynamic Branch Supervisor at Al Rostamani International Exchange with a proven track record in relationship building and team motivation. Expert in compliance and operational excellence, successfully enhancing customer loyalty and driving revenue growth. Adept at problem-solving and task delegation, fostering a high-performing team environment while ensuring adherence to regulatory standards.
Overview
17
17
years of professional experience
5
5
Languages
Work History
Branch Supervisor
Al Rostamani International Exchange
SHARJAH
03.2024 - Current
- Delivered product and service quality and inspired team members to reach and maintain department goals and objectives.
- Mentored junior staff members, providing guidance on best practices and professional development opportunities.
- Managed daily operations for smooth functioning, ensuring a high level of productivity.
- Maintained scheduling for main branch to keep shifts appropriately staffed.
- Conducted regular performance evaluations, identifying areas for growth and creating targeted action plans for improvement.
- Handled escalated customer complaints professionally while working towards swift resolutions that maintained client satisfaction levels.
- Assisted front-line staff with handling difficulties, resolving problems and managing large transactions.
- Developed strong relationships with clients, resulting in increased loyalty and repeat business.
- Coordinated with other departments to ensure seamless communication and efficient workflow across the organization.
- Ensured accurate record-keeping by conducting thorough audits of branch financials and reporting discrepancies in a timely manner.
- Collaborated with senior management on strategic planning efforts aimed at growing the branch''s market share within the region.
- Coordinated individual duties after careful evaluation of each employee's skill level and knowledge.
Senior Teller
Al Rostamani International Exchange
SHARJAH
09.2022 - 01.2024
- To monitor and analyze the transaction of the company in accordance with AML/CFT and sanctions regulation along with internal policies and procedure.
- AML daily compliance monitoring, handling queries raised by CBUAE, and correspondent banks.
- Handling of all commercial and retail onboarding activity covering compliance requirements such as name screening, public domain due diligence and internal system checks.
- Doing complete ECDD on all corporate customers and for individual KYC/KYCC to monitor their activity.
- Raising STR to CB UAE based on suspicions name matching source of fund deviation, purpose hiding.
- Playing proactive role in Customer retention and branch marketing activities.
- Periodic competition analysis and reporting.
- Support huge corporate clients as their financial consultant keeping a thorough watch of the global financial markets and advising them accordingly.
- Training new joiners on Product- Services and Application.
- Performing auditing task to make sure all transactions are carried out as per company and industrial set standards and norms.
- Provide guidance to branch staff to achieve zero defect operations, and timely completion of all assigned activities.
- Identify improvement areas and propose constructive changes to achieve operational excellence.
- Working with the team to achieve monthly MIS targets by benchmarking the previous year figures and evaluating the variance.
- Making appointment with Corporate Heads/Finance Managers and converting them into a potential client to enhance business process / revenue.
- Wage Protection System (WPS)- Branch In charge for initializing and processing.
- Overseeing the daily cheque/cash deposits, reconciling of the same and planning the cash management.
- Handling entire corporate client base and executing High Value Transactions with specified value date.
- Preparing MIS and various other business reports/statements to apprise top management of the Routine business operations.
Teller
Al Rostamani International Exchange
DUBAI
04.2014 - 09.2022
- Enhanced customer satisfaction by providing efficient and accurate foreign exchange transactions.
- Supported a high level of compliance by adhering to federal regulations and company policies when processing transactions.
- Maintained a secure work environment by following strict cash handling procedures and verifying customer identification documents.
- Contributed to branch revenue growth by actively promoting additional financial products and services.
- Upheld stringent anti-money laundering protocols, monitoring suspicious activity and reporting incidents as required.
- Developed rapport with returning customers, creating a positive atmosphere that encouraged repeat business.
Customer Service Cashier
UAE Exchange & Financial Services
KANNUR
06.2008 - 01.2014
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Balanced cash registers accurately at the end of each shift, minimizing discrepancies and errors.
- Counted money in drawers at beginning and end of each shift.
- Developed and managed relationships with customers to increase customer loyalty.
- Managed cash register operations accurately, reducing the risk of shortages or overages in daily reconciliations.
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
Education
Bachelor of Science - Computer Science
SIR SYED INSTITUTE FOR TECHNICAL STUDIES
KANNUR KERALA INDIA 04.2001 -
Skills
Relationship building
Time management
Problem-solving aptitude
Handling complaints
Task delegation
Personnel oversight
Sales strategies tactics
Teamwork
Multitasking Abilities
Staff motivation
Timeline
Branch Supervisor
Al Rostamani International Exchange
03.2024 - Current
Senior Teller
Al Rostamani International Exchange
09.2022 - 01.2024
Teller
Al Rostamani International Exchange
04.2014 - 09.2022
Customer Service Cashier
UAE Exchange & Financial Services
06.2008 - 01.2014
Bachelor of Science - Computer Science
SIR SYED INSTITUTE FOR TECHNICAL STUDIES
04.2001 -
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