Jiji Martin
Sharjah,SH
Summary
Dynamic professional with over a decade of proven success in sales, business growth, and operations, recognized for consistently driving results and creating lasting value. Expertise in leveraging strategic insights to enhance organizational success and expand global opportunities. A strong track record of fostering relationships and implementing innovative solutions positions for making a significant impact in any forward-thinking organization. Committed to delivering excellence and contributing to long-term success through effective leadership and collaboration.
Overview
14
14
years of professional experience
Work History
Assistant Manager
ASMI Energy FZE
2025.07 - Current
- Acted as the central point for all operations—sales, marketing, customer communication, and market development.
- Supported business development by capturing client requirements and updating management for strategic decisions.
- Created and promoted marketing videos and campaigns across social media to expand reach.
- Managed product stock (yard-based drum storage in Hamriyah Phase 2) and coordinated logistics.
- Organized and attended client meetings, delivered samples, and maintained competitor awareness.
- Coordinated client requirements, prepared inquiries, quotations, and price offers across UAE, India, Africa, and global markets.
- Generated and qualified new leads daily through client calls, messaging, and networking.
- Sole in-house staff managing the full sales cycle for Rubber Process Oil (RPO) and Base Oils.
- Key Highlight: Solely drove ASMI Energy's full sales cycle and market growth, expanding its client base across UAE, Africa, and Asia while streamlining logistics from Hamriyah.
Business Adviser / Technical Support
RainTech Software Ltd.
2023.11 - 2025.05
- Consistently achieved monthly sales targets with breakthrough results in client retention and revenue growth.
- Acted as the bridge between clients and developers, ensuring updates met business needs.
- Managed payment collection and coordinated smooth online installations.
- Launched and promoted seasonal/festival offers to boost client conversions.
- Delivered customized software demos (AnyDesk/UltraViewer) and closed deals with clarity on features, terms, and payments.
- Drove daily lead generation, follow-ups, and client acquisition in English, Hindi, and Malayalam.
- Key Highlight: Surpassed sales goals by expanding portfolio to a record number of active accounts—turning targets into milestones.
Business Development Executive
Black Water Petrochem FZC
2022.07 - 2023.10
- Spearheaded B2B trading of petrochemical products with international and local clients.
- Drove sales of Base Oil and RPO, consistently meeting revenue targets.
- Built and expanded the customer base through daily lead generation, prospecting, and networking.
- Managed the entire sales cycle — from inquiries and quotations to closing deals and follow-ups.
- Led hiring and onboarding of new team members to strengthen sales operations.
- Coordinated marketing campaigns, client communications, and sales documentation.
- Maintained strong customer relationships through ongoing support and engagement.
- Monitored and reported commodity market values to support pricing and trading decisions.
- Key Highlight: Strengthened Black Water Petrochem’s market footprint by expanding its international client base and streamlining sales processes.
Customer Support Executive / Sales Office Admin
Raintech Software Limited
2021.03 - 2022.06
- Delivered remote software training to clients via TeamViewer, UltraViewer, and AnyDesk.
- Resolved technical issues and guided customers on product updates and installations.
- Provided multilingual support (English, Hindi, Malayalam) to ensure smooth client communication.
- Managed official company communication lines, handling enquiries and routing leads to sales teams.
- Coordinated customer complaints and service requests, ensuring timely resolution and client satisfaction.
- Maintained accurate sales enquiries and payment reports for management and CEO review.
- Key Highlight: Enhanced customer satisfaction and operational efficiency by streamlining technical support and enquiry handling across multiple regions.
HR Manager / Office Assistant
Edassery Group of Hotels
2019.02 - 2021.03
- Led recruitment and interview scheduling for multi-branch hotel operations.
- Maintained employee records, candidate databases, and compliance documents.
- Verified liquor sales and purchase bills, ensuring accuracy in pricing and margins.
- Oversaw accounts, staff expenses, and operational records across 5 hotel branches.
- Prepared daily activity and performance reports for General Manager review.
- Managed petty cash and monthly reconciliations with strict accuracy.
- Key Highlight: Streamlined HR and administrative processes across multiple branches, improving reporting accuracy and operational efficiency.
Admin / Front Office Assistant
Esito Oilfield Supplies Ltd
2014.03 - 2017.04
- Oversaw front office operations, ensuring professional communication with clients and suppliers.
- Drafted and managed business correspondence, including client emails, supplier follow-ups, and quotations.
- Maintained and secured confidential supplier databases, pricing structures, and company records.
- Handled the full procurement cycle — sending enquiries, obtaining quotations, and preparing client offers with company margins.
- Processed and organized critical documentation: Material Test Certificates (MTC), Purchase Orders (PO), Packing Lists (PL), Bills of Lading (BL), and invoices.
- Supported management with reporting, filing, and administrative tasks to ensure smooth office operations.
- Key Highlight: Strengthened operational efficiency by centralizing supplier communications and streamlining documentation for the oilfield supply chain.
Customer Service Associate
WHSmith, Cochin International Airport Ltd
2011.09 - 2013.11
- Operated and supervised a high-traffic retail outlet in the airport departure terminal.
- Consistently achieved and exceeded daily sales targets, contributing to overall store performance.
- Managed till operations, cash handling, stock control, FIFO system, and expiry checks with accuracy.
- Delivered exceptional customer service, assisting international passengers with product selection and travel essentials.
- Maintained visual merchandising standards and ensured timely replenishment of stock.
- Prepared daily sales and inventory reports for management review.
- Key Highlight: Recognized for boosting sales performance while maintaining premium service standards in a fast-paced, high-pressure airport retail environment.
Education
Diploma - Aviation, Hospitality & Travel Management
Frankfinn Institute
07.2011
Plus Two - Home Science
Kerala State Board
01.2010
Skills
- Skilled in MS Office tools
- Excel spreadsheet management
- Online ad campaigns
- Customer service
- Customer relations
- Computer skills
- Customer service and satisfaction
Languages
English – Speak, Read, Write
Hindi – Speak, Read, Write
Malayalam – Speak, Read, Write
Tamil – Speak, Read, Write
Personal Information
- Name: Jiji Martin
- Nationality: Indian
- Address: Channanathil House, Neduvelikunnu, Jayasree Junction, Amballur – Kanjiramattom P.O., Ernakulam, Kerala, India, PIN: 682315
- Passport No: W1779823 (Valid till 13/06/2032)
- Visa Status: Employee Visa (UAE)
Personal Attributes
- Strong communication, interpersonal, and problem-solving skills
- Enthusiastic, energetic, and dedicated
- Flexible, innovative, quick learner, and committed to growth
Timeline
Assistant Manager
ASMI Energy FZE
2025.07 - Current
Business Adviser / Technical Support
RainTech Software Ltd.
2023.11 - 2025.05
Business Development Executive
Black Water Petrochem FZC
2022.07 - 2023.10
Customer Support Executive / Sales Office Admin
Raintech Software Limited
2021.03 - 2022.06
HR Manager / Office Assistant
Edassery Group of Hotels
2019.02 - 2021.03
Admin / Front Office Assistant
Esito Oilfield Supplies Ltd
2014.03 - 2017.04
Customer Service Associate
WHSmith, Cochin International Airport Ltd
2011.09 - 2013.11
Plus Two - Home Science
Kerala State Board
Diploma - Aviation, Hospitality & Travel Management
Frankfinn Institute