Jijo John
Abu Dhabi,United Arab Emirates
Summary
Accomplished IT professional with extensive expertise in IT strategy, leadership, and management. Proven track record in driving digital transformation and enhancing IT infrastructure management. Skilled in project management, budgeting, and financial planning, with a strong focus on cybersecurity and data privacy. Adept at navigating health informatics systems such as HIS, PACS, and LIS while ensuring regulatory compliance with standards like JCI and ADHICS. Experienced in managing health information exchanges including Malaffi and Riayati. Proficient in Microsoft Dynamics 365 ERP implementation and IT service desk operations. Committed to continuous improvement in information systems through effective governance, risk management, and business continuity planning.
Overview
23
23
years of professional experience
2013
2013
years of post-secondary education
1
1
Certification
Work history
Head of Information Technology
ADNOC Group Medical Services by Response Plus Medical
Abu Dhabi
04.2022 - 06.2025
- Spearheading the IT division for Adnoc healthcare facilities managed by RPM, driving strategic initiatives and operational excellence.
- Leading the seamless implementation of Health Information Systems across multiple clinics for enhanced patient care.
- Orchestrating advanced IT connectivity mobilization to offshore and onshore sites through innovative SDWAN and M2M technologies.
- Overseeing the implementation of robust server, network, cybersecurity, and AV solutions to ensure optimal performance and security.
- Ensuring integration with Malaffi and compliance with ADHICS Certifications to meet regulatory standards.
- Leading the efforts to obtain JCI accreditation for ADNOC site clinics by managing MOI Chapter.
- Introduced agile methodologies in project management, promoting rapid delivery cycles.
- Conducted regular system audits, maintaining high standards of compliance.
- Developed comprehensive disaster recovery strategies ensuring minimal system downtime.
- Established governance frameworks to ensure adherence to industry regulations.
- Managed vendor negotiations resulting in cost-effective solutions.
- Recruited, trained and managed IT teams to continually meet service user needs.
IT Manager
Zabeel Equestrian Office (ZEO)
Dubai
04.2018 - 04.2022
- Led end-to-end IT operations at ZEO, family office of HH Sheikh Hamdan bin Rashid Al Maktoum driving business continuity and reporting directly to the General Manager, while ensuring seamless interaction with clients and system engineering teams to gather requirements and scope projects.
- Led information and communications strategy development.
- Ensured secure data management with robust cybersecurity measures.
- Established stringent IT policies with clear guidelines on usage and security procedures, bolstering company-wide adherence to best practices.
- Delivered first-line customer support for technical issues, enhancing user experience and satisfaction.
- Conducted regular system audits to identify potential security risks promptly.
- Installed, maintained, and optimized a range of IT solutions including MSD 365 ERP, Infor EAM, Veterinary Information System, PACS, LIS, and Odoo ERP, alongside managing servers, networks, systems hardware, software, and communication links.
- Coordinated team efforts for successful project completion within deadlines.
- Facilitated smooth communication between technical and non-technical departments, fostering mutual understanding of processes and requirements.
- Maintained updated inventory of all IT assets; facilitated efficient asset management.
- Recruited, trained and managed IT teams to continually meet service user needs.
- Negotiated cost-efficient prices with vendors for new systems and services.
Senior IT Service Delivery Lead
Dubai Health Authority (DHA), by Intertec Systems LLC
Dubai
04.2008 - 02.2018
- Spearheaded comprehensive Service Delivery Management, overseeing conceptualization, technology mapping, solution design, and project execution to ensure operational excellence.
- Served as the Single Point of Contact (SPOC) for all IT operational issues, streamlining communication between DHA, Intertec, and key stakeholders.
- Managed complex delivery schedules for improved client satisfaction.
- Effectively managed customer expectations through transparent communication.
- Conducted regular reviews, ensuring adherence to quality standards.
- Collaborated with cross-functional teams for efficient problem-solving.
- Achieved an impressive 99.95% SLA compliance utilizing an ITIL-aligned Ivanti service desk tool, enhancing service support efficiency.
- Coached and guided team and stakeholders to find balance between delivering features and personal development.
Team Leader - IT Services
Bharti Airtel Ltd by IBM ESP-Info Services India
Cochin
06.2007 - 04.2008
- Spearheaded server maintenance operations, ensuring optimal performance of Active Directory and DNS systems.
- Streamlined Active Directory restructuring, aligning with IBM policy compliance for enhanced organizational security.
- Facilitated comprehensive IT infrastructure support for Airtel Circle office, Cochin, driving operational efficiency.
- Executed rigorous security assessments and proactively mitigated vulnerabilities using Nessus scans.
- Devised actionable plans towards achieving set business objectives within deadlines.
- Led project coordination, resulting in timely delivery.
- Conducted regular performance reviews to identify areas of improvement for each team member.
- Monitored daily operations whilst reducing operational cost significantly.
- Encouraged open communication, fostering a positive work culture.
- Coordinated daily tasks, ensuring smooth workflow within the team.
- Supported new hires through onboarding process for speedy and successful training.
- Translated senior management directives into actionable front-line policies and implemented changes with staff.
Customer Support Engineer
Redington Services (India) Ltd
Trivandrum
07.2005 - 06.2007
- Expertly installed and troubleshot IBM and HP servers, printers, and plotters to deliver optimal performance.
- Improved system operation with proactive problem identification and resolution.
- Executed data backup procedures to prevent loss of crucial information.
- Administered server infrastructure to enhance the company's digital capabilities.
- Administered user accounts and monitored logs for proactive security management.
- Utilised available resources creatively for maximum Return on Investment (ROI).
- Delivered exceptional warranty and service support for industry leaders IBM, Lenovo, HP, and Compaq Presario.
- Consistently ensured customer satisfaction for AMC (Annual Maintenance Contract) clients through efficient and timely support.
Engineer - Customer Services
Accel Frontline Ltd
Trivandrum
03.2003 - 07.2005
- Delivered exceptional systems and peripheral support to Accel customers, ensuring seamless operations.
- Enhanced system performance by conducting routine software and hardware updates.
- Coordinated team projects successfully to meet deadlines.
- Expertly installed Windows Operating Systems across diverse organizational environments.
- Operated as a resident engineer, offering top-tier IT support to the State Bank of India HQ, a leading institution in the banking sector in Trivandrum.
- Identified technical issues for swift resolution through comprehensive IT audits.
- Resolved user queries efficiently with exceptional customer service skills.
- Collaborated cross-departmentally to integrate IT systems effectively into daily operations.
- Installed new software for users and monitored version and patch update requirements.
Customer Support Engineer
Gateway Systems
Trivandrum
04.2002 - 03.2003
- Delivered technical support and troubleshooting services to customers.
- Assisted in the installation and maintenance of computer systems and peripherals.
- Ensured timely resolution of customer issues and inquiries.
- Contributed to the overall customer satisfaction and operational efficiency of Gateway Systems.
Education
MBA - Systems
Sikkim Manipal University
India09.2009
Bachelor's degree - Applied Electronics
Department of Technical Education
Kerala, India 06.1998 - 08.2001
Skills
- IT Strategy, Leadership & Management
- Digital Transformation
- Project Management
- Budgeting and Financial Planning
- Business Analysis & Process
- IT Infrastructure Management
- Cybersecurity and Data Privacy
- Health Informatics - HIS PACS LIS
- Regulatory Compliance (JCI, ADHICS)
- Health Information Exchange - Malaffi, Riayati
- Microsoft Dynamics 365 ERP
- IT Service Desk & Asset Management
- IT Governance , Risk and Compliance
- Information security strategy
- Continuous improvement in Information Systems
- IT service delivery improvement
- Cross-functional team coordination
- Project management proficiency
- Vendor management
- Business continuity planning
Certification
- Project Management Professional
- ITIL V3 in IT Service Management
- Microsoft Azure Cloud Administration
Languages
English
Hindi
Malayalam
Custom
- Managed IT budgets exceeding AED 30 million to optimize project operations.
- Led the development of the IT Department by strategically recruiting personnel and establishing robust IT infrastructure for ADNOC GMWF.
- Achieved rapid digitalization of ADNOC Site Clinics in just 60 days for Phase 1, earning the prestigious 'Extra Mile for the Best Employee' award.
- Ensured compliance with ADHICS Standards and secured annual certification through successful DOH regulatory audits.
- Consistently recognized with recurrent awards from ADNOC GMWF for delivering exceptional service excellence to ADNOC Site Clinics.
Personal Information
- Date of birth: 12/15/80
- Nationality: Indian
- Marital status: Married
- Visa status: Resident Visa
Timeline
Head of Information Technology
ADNOC Group Medical Services by Response Plus Medical
04.2022 - 06.2025
IT Manager
Zabeel Equestrian Office (ZEO)
04.2018 - 04.2022
Senior IT Service Delivery Lead
Dubai Health Authority (DHA), by Intertec Systems LLC
04.2008 - 02.2018
Team Leader - IT Services
Bharti Airtel Ltd by IBM ESP-Info Services India
06.2007 - 04.2008
Customer Support Engineer
Redington Services (India) Ltd
07.2005 - 06.2007
Engineer - Customer Services
Accel Frontline Ltd
03.2003 - 07.2005
Customer Support Engineer
Gateway Systems
04.2002 - 03.2003
Bachelor's degree - Applied Electronics
Department of Technical Education
06.1998 - 08.2001
MBA - Systems
Sikkim Manipal University
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