JIJO PAUL
Dubai
Summary
Seeking a good career and holding a responsible position in the reputed organization and ensure credible performance to work towards exceeding the set goals contributes for the organization.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Shift Supervisor
Starbucks
01.2017 - Current
- Maintain a calm demeanor during periods of high volume or unusual events to keep store operating to standard and to set a positive example for the Shift team
- Implement Store operations during scheduled shifts
- Constantly assess performance and give timely feedback and on the job training
- Develop positive relationships with Shift team by understanding and addressing individual motivation, needs, and concerns
- Directs the work of others & work as part of a team.
Restaurant Supervisor
Binhendi Hospitality
01.2013 - 01.2017
- Schedule all activities for restaurant staff according to guidelines and ensure proper uniform of staff at all times and provide assist to all guest and administer all requirements for meals
- Maintain all restaurant equipment’s and records and ensure compliance to all standards and perform work according to hotel policies and procedures
- Supervising all kitchen and dining room activities and ensure optimal quality of all production and coordinate with guests to maintain optimal level of customer satisfaction and analyze all customer requirements and provide efficient response
- Collaborate with manager to review all employee performance and provide training to increase all performance and monitor all guest requests efficiently to achieve all customer objectives and maintain knowledge on all liquor regulations
- Manage all storage supplies and assign staff in all requisition activities and evaluate all daily specials
- Oversee all work in shift and restock all supplies at end of shift and perform regular inspections on all equipment’s and recommend required repairs.
Sr. Waiter/Store Supervisor
Dome Café International Coffee
01.2007 - 01.2012
- Training the staff by using proper techniques and documentation
- Supervising all staff operations by distributing duties to each
- Organize the shift for the staff
- Handling the problems occurred during the shift
- Ensure thorough effective supervision of all food and beverage service
- Responsible for checking of all stock items day by day & end of the month presenting inventory and closing stock
- Responsible for checking critical control and expiry
- Controlling wastages, spoilage and breakages
- Give constant attention to the guests.
Sr. Waiter cum Bar Attender
Bhagvath Garden Hotel
01.2004 - 01.2006
- Handling of all hotel activities including cashiering and marketing
- Maintaining helpful relationship with guest and co-workers
- Always keeping F & B outlet very clean and a hygienic to facilitate customers to stay in hotel
- Deal with problems and complaints of customers by providing all time service
- Responsible for checking guest in and out
- Responsible for supervising staff properly.
Education
DIPLOMA - Hotel Management
Indian Institute of Managment Studies
ERNAKULAM04.2003
Skills
- Employee Training
- Workplace Safety
- Staff Management
- Customer-Oriented
Certification
- Personal in-charge Level-3 - Food Control Department Dubai Municipality (2015)
- Fire & Safety Training - Emirates Petroleum Product Company (EPPCO) Dubai, U.A.E.
- Industrial training in F&B service department - The PRIDE HOTEL, Nagpur (18/05/2003 to 10/12/2003)
Languages
English, Hindi, Malayalam & Tamil
Educationalattainment
- Diploma in Hotel Management - IIMS, Kerala, India (2003)
- B.com Course Completed - MG University, Kerala, India (2002)
- +2 Passed - Higher secondary Education, Kerala, India (1999)
- S.S.L.C Passed - Kerala Public Examination, Kerala, India (1997)
Referencerequest
Upon request
Personal Information
- Passport Number: L 6686034
- Passport Date Of Issue: 03/16/2014
- Passport Place Of Issue: Dubai
- Passport Expiry Date: 03/15/2024
- Title: MS Office Internet & E-mail
- Date of Birth: 03/05/1981
- Gender: Male
- Nationality: Indian
- Marital Status: Married
- Religion: Christian
Disclaimer
I hereby declare that the particulars furnished above are true to the best of my Knowledge and belief
Work Preference
Work Type
Full TimeTimeline
Shift Supervisor
Starbucks
01.2017 - Current
Restaurant Supervisor
Binhendi Hospitality
01.2013 - 01.2017
Sr. Waiter/Store Supervisor
Dome Café International Coffee
01.2007 - 01.2012
Sr. Waiter cum Bar Attender
Bhagvath Garden Hotel
01.2004 - 01.2006
DIPLOMA - Hotel Management
Indian Institute of Managment Studies
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