JIKKU GEORGE
Dubai
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Accomplished support professional delivering reliable information and communications technology assistance. Maintained robust, high- performing systems through ongoing monitoring and improvement implementation. Resolved issues quickly and accurately through focused troubleshooting.
Overview
8
8
years of professional experience
4
4
years of post-secondary education
Work History
IT Coordinator
Etisalat UAE
Dubai
01.2018 - Current
- Coordinating with Technical Back Office CIT team to investigate system bug
- Data analyzing using Excel
- Remotely accessing staff PC desktops for quick fix and resolution
- Staff training on Retail Operations and IT complaint procedures
- Quick support, escalation & actions to all Store heads within agreed SLAs
- Monitoring online dashboards performance & system faults
- Daily report generating to keep monitor progress of escalated items
- Set up new workstations for users with proper cables, equipment and software
- Installed new hardware and software to meet system specifications and user needs
- Educated service users on new software updates and system capabilities
- Upgraded hardware promptly to minimize service disruptions
- Support for all system related issues during soft opening of New stores
- Meetings with Technical Back Office CIT team to investigate system issues
- Reduced Technical calls by 40%
- Installed and configured network printers and other peripheral devices.
Technical Expert
Etisalat UAE
Ras Al Khaima
06.2015 - 01.2018
- Dealt directly with customers in order to increase sales activity
- Handled and resolved customer complaints
- Device monitored through MDM
- Provided technical advice to customer and educate them
- Managed customer Accounts, and follow up with customer interactions
- Investigated reports of system errors to try to reproduce problems and trace faults
- Educated service users on new software updates and system capabilities
- Kept detailed records of new installations and related licenses.
- Managed more 30 customers technical issues per day
Junior Field Engineer
DCS, CISCO Project
Kochi
10.2014 - 05.2015
- Visited Reliance mobile tower for inspection Wiring and fixing Router
- CISCO Router configuration
- Switching and routing
- Mobile tower commissioning
- Upgrading tower to 4G capability
- Established Communication between towers
- Sent Daily Report to Higher Management Regarding progress
Education
Bachelor of Science - Electronics and Communication Engineering
Mets School of Engineering
Kerala ,India 07.2010 - 05.2014
Skills
Domain Controller ,Web Serverundefined
Courses Undertaken
- CCNA, Soften Technology
- Windows Server 2019 , IWCAMPUS
- Microsoft Azure course, Microsoft
Timeline
IT Coordinator
Etisalat UAE
01.2018 - Current
Technical Expert
Etisalat UAE
06.2015 - 01.2018
Junior Field Engineer
DCS, CISCO Project
10.2014 - 05.2015
Bachelor of Science - Electronics and Communication Engineering
Mets School of Engineering
07.2010 - 05.2014
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