Proven track record of maintaining efficient office operations. Expertise in scheduling and coordinating meetings, managing travel and expense reports, and transcribing minutes.
Overview
11
11
years of professional experience
Work History
Logistics Administrative Clerk
ETIHAD AIRWAYS
04.2019 - Current
Reviewed order data to verify transactions and shipping dates.
Worked with vendors to schedule more daily pickups weekly deliveries.
Received all warehouse shipments and logged into system, delivering high level of accuracy.
Increased office participation in special events by creating newsletter with detailed calendars and other office updates
Liaised between clients and vendors and maintained effective lines of communication
Guest Service Representative
EMRILL LLC
08.2015 - 03.2019
Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
Oversaw fast-paced front desk operations and guests' needs at busy facility.
Took reservations over phone and through email, recording guest information in computer system and verifying details.
Collaborated with team members to handle guest requirements from check-in through check-out.
Telephone Operator
GREEN VALLEY HOTEL
02.2012 - 12.2014
Operated switchboard and routed incoming calls to appropriate departments.
Supported customers by managing calls per day efficiently while maintaining professionalism and upbeat tone.
Collected and verified telephone numbers, addresses, and proper spelling of names.
Processed customer payments for timely, accurate order fulfillment.
Education
Bachelor of Arts - Accounting
MAKERERE UNIVERSITY
KAMPALA
12.2012
Skills
Clerical Support
Operations and Logistics
Microsoft Excel
Microsoft Office
Timeline
Logistics Administrative Clerk
ETIHAD AIRWAYS
04.2019 - Current
Guest Service Representative
EMRILL LLC
08.2015 - 03.2019
Telephone Operator
GREEN VALLEY HOTEL
02.2012 - 12.2014
Bachelor of Arts - Accounting
MAKERERE UNIVERSITY
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